How to Cancel Hims Subscription (2025 Guide)

Hims, established in 2017, provides telehealth services for hair loss, ED, and skincare. Subscription pricing ranges from $15 to $199 per month depending on your prescription. You can manage your account on iOS, Android, or desktop. Save up to $199 monthly by cancelling. Visit Hims. With the recent explosion of GLP-1 weight loss trends, many users signed up quickly but are now rethinking the recurring costs. According to the Better Business Bureau, the company has logged over 500 total complaints in the last 3 years. Users frequently cite "poor customer service" and "incorrect billing amount" as major frustrations. If you are tired of shipping delays or unexpected renewals, follow this guide to stop the charges.

How to Cancel Hims on iPhone (iOS)

Most users manage Hims via the mobile web or app. It is not usually linked to your Apple ID subscriptions list.

How to Cancel Hims on Android

The Android app experience is similar, but the mobile browser is often more reliable for account changes.

How to Cancel Hims on Desktop

Using a desktop is often the least glitchy way to ensure the cancellation actually processes.

Cancel by Email or Live Chat

If the buttons are missing (which happens more than it should), you have to contact support directly.

• Email: Send a request to support@forhims.com. Include your order number and email address.
• Response Time: They usually reply within 24 hours, but weekends can be slower.
• Live Chat: Available on their website during business hours. Look for the chat bubble in the bottom corner.

What is Hims Cancellation Policy

Hims has a strict policy because of the medical nature of the products. You must cancel 48 hours before your next processing date. Once an order processes, it cannot be cancelled, and because it is medication, they cannot accept returns or offer refunds. Period. This is a huge source of complaints on the BBB. If you miss the window by even an hour, you are paying for that month's supply.

Before You Cancel Hims: What You Should Know

• No Refunds: Prescription laws prevent them from accepting returned meds. If it ships, you pay.
• Snooze Option: You can sometimes delay a shipment by a month instead of fully cancelling if you just have too much product.
• Data Retention: Your medical records are kept on file for legal compliance even after you cancel.

Having Trouble Cancelling Your Hims Subscription?

Struggling to find the button? You are not alone.

• Check Processing Status: If an order is currently "processing," the cancel button often disappears. You have to wait until it ships (and pay for it) to cancel the next one.
• Use Desktop: The mobile site can be finicky. Try logging in from a laptop.
• Email Support: If the UI is broken, email them immediately to create a paper trail. This helps if you need to dispute a charge later.

Subscription Plans and Pricing (2025)

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