How to Cancel Your Orangetheory Fitness Subscription (2026)

Since Orangetheory is a franchise model, the most reliable way to cancel is directly through your home studio.

Call Your Studio: Find your specific studio's number on Google Maps. Call during business hours (usually 9 AM to 5 PM). Be prepared for them to ask you to come in to sign a form.

Visit In-Person: Walk into the studio where you signed up. Ask for a cancellation form. Ask for a copy of the signed form or take a picture of it with your phone as proof. This is the safest method to ensure they stop charging you.

Orangetheory is infamous for its strict 30-day cancellation policy. This means from the day you turn in your cancellation form, you will be billed one more time.

For example, if your billing date is the 5th and you cancel on the 10th, you will still pay on the 5th of the following month before your membership terminates.

Key Policy Details:

• Notice Period: 30 days written notice is standard.
• Final Payment: You almost always have one final payment after cancelling.
• Freeze vs Cancel: They might try to talk you into "freezing" your account for a smaller fee (usually $15/month) instead of cancelling. Don't fall for it if you want out completely.

Make sure you are ready to lose your "Splat Points" history if you delete your account entirely.

• Are there fees? No specific cancellation fee usually, just the final month's payment.
• Can I get a refund? Generally, no. They are very strict about no refunds for partial months or unused classes.
• Best time to cancel: Immediately after a billing cycle hits so you get the most out of your final 30 days.

If the studio is giving you the runaround, try these troubleshooting steps:

• Send Certified Mail: If you can't go in person, send a cancellation letter via certified mail. This provides legal proof of receipt.
• Check the Contract: Dig up your original email contract. Some older contracts have different terms.
• Contact Corporate: If a specific franchise is ignoring you, try contacting Orangetheory corporate support, though they often refer you back to the franchise.
• Block Payments: As a last resort, contact your bank to stop payment, but be aware this could send your account to collections.

Prices vary significantly by location (e.g., Manhattan studios cost more than suburban Ohio studios).

Cancelling Orangetheory is notoriously difficult because of the franchise model and that annoying 30-day notice rule. With fitness trends shifting toward home workouts and outdoor running in the last year, paying $160+ a month for a studio membership might not make sense anymore. Pine AI handles the awkward conversations for you.

Step 1: Let's get started to cancel Orangetheory Fitness Simply tell us that you want to cancel your subscription with Orangetheory Fitness, we'll ask for some account details to get started.

Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.

Step 3: You're free from Orangetheory Fitness The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.