How to Cancel Your Orangetheory Fitness Subscription (2025)

Since you can't cancel through an app or website, you have to deal with your home studio directly. This is the only way. It's a pain, but here are the steps to get it done.

1. Find Your Home Studio's Contact Information: This must be the specific studio where you signed up. If you've moved, you still have to cancel with your original studio.
2. Request the Official Cancellation Form: You typically need to do this in person. Call ahead to see if they will email you the form, but don't be surprised if they say you have to come in. Some users report that sending a request via certified mail also works, but it's slower.
3. Provide a 30-Day Written Notice: Fill out the form completely. Orangetheory requires a 30-day notice period, meaning you will be billed for one final month after you submit the form. There's no way around this.
4. Get Written Proof of Cancellation: Do not leave the studio without a signed and dated copy of your cancellation form. If you email it, save the entire email chain. This is your only proof if they continue to charge you.

• 30-Day Notice is Mandatory: You will pay for one more month of service after you submit your cancellation request. Plan accordingly so you're not surprised by the final charge.
• No Prorated Refunds: Orangetheory will not refund you for any unused classes or days in your final billing cycle. If you cancel a day after your bill date, you still pay for the full month.
• Consider a Membership Freeze: If you just need a temporary break, you can 'freeze' your membership for 30 to 60 days, usually twice a year. This often comes with a small fee (around $15) but is cheaper than canceling and re-joining later.

It's not always a smooth process. Here are a few common issues and how to solve them:

• The studio is unresponsive: If the staff isn't helping or returning your calls, try asking for the studio manager's contact information. Being persistent is key.
• You're still being charged: This is why getting written proof is critical. Contact the studio manager with your signed cancellation form. If that fails, you may need to dispute the charge with your credit card company.
• You can't go in person: Call the studio and explain your situation. Ask if you can cancel via a notarized letter or certified mail. Policies can vary slightly between franchise locations.
• You're not at your home studio: You can't cancel at just any Orangetheory. It must be the one where you signed up. If you've moved far away, certified mail is your best bet.

Prices vary significantly by location (e.g., New York vs. a smaller city). These are estimated ranges for 2025. Always check with your local studio for exact pricing.

Tired of dealing with studio paperwork, 30-day notice periods, and follow-up calls? Let Pine AI handle the hassle. We'll manage the entire cancellation process with your home studio, get the required proof, and make sure you're not overcharged. Cancel your Orangetheory membership without ever leaving your couch.