So, you've found your signature scent, or maybe your dresser is just overflowing with tiny perfume vials. It happens. Scentbox, founded in 2017, is a fragrance subscription that lets you try out new designer scents each month. It's a cool idea until you're ready to stop. With plans ranging from $16.95 to $29.95, the costs can add up, and cancelling can save you up to $359 a year. We'll walk you through cancelling on their desktop site, since that's the main way to do it. Honestly, with all the TikTok talk about 'fragrance dupes', maybe you've just decided to go the budget route instead. Whatever the reason, let's get it done.
How to Cancel Scentbox Subscription on Desktop
The only reliable way to cancel Scentbox is through their website on a desktop or mobile browser. They don't have an app for account management, so you have to do it the old-fashioned way. It's not too difficult, but they definitely try to convince you to stay.
1 Log Into Your Account
First, head over to the Scentbox website and click the 'Login' button. You'll need the email and password you signed up with. If you forgot your password, now's the time to reset it.
2 Find the Subscription Section
Once you're in, look for your name or an account icon, usually at the top right. Click it and find the 'Manage Subscription' or a similarly worded option in the dropdown menu. This is where the magic happens.
3 Locate the Cancel Link
This is the tricky part. They don't make it obvious. You'll likely have to scroll down past your shipping info and queue. Look for a link that says 'Cancel Subscription'. They might tempt you with an offer to pause instead. Just ignore it if you're set on cancelling.
4 Confirm the Cancellation
You'll probably have to click through one or two confirmation pop-ups asking if you're really sure. One user on Reddit mentioned they had to give a reason from a dropdown menu before the final button appeared. Just stick with it and confirm your choice.
5 Check for Confirmation
After you've successfully cancelled, Scentbox should send a confirmation email to your inbox. Don't just trust it. I'd recommend logging back in to your account and making sure the subscription status says 'Cancelled'. Better safe than sorry.
Cancel Scentbox Subscription with phone
You can call Scentbox support at (844) 782-9429. Their hours are typically Monday to Friday, from 8:00 AM to 4:00 PM Pacific Time. Be prepared for a potential wait and an attempt to keep you as a customer.
Cancel Scentbox Subscription with email
Email them at support@scentbox.com. This is a good option if you want a written record of your cancellation request. Expect a response within 1-2 business days. Make your subject line clear, something like 'Subscription Cancellation Request'.
Before you cancel, know this: Scentbox does not offer refunds on subscription charges once they've been processed. So if you forgot to cancel before your billing date, you're out of luck for that month. The good news is you can pause your subscription for 1, 2, or 3 months, which is a decent alternative if you're just feeling overwhelmed with scents. Your account data and scent history will remain after you cancel.
Scentbox Plans and Pricing 2025
| Plan | Monthly Price | Details |
|---|---|---|
| Standard | $16.95 | Includes one 8ml fragrance from a collection of over 600 standard designer scents. Good for starting out. |
| Premium | $21.95 | Includes one 8ml fragrance from a larger pool of 850+ scents, including more high-end brands. |
| Platinum | $29.95 | Includes one 8ml fragrance from their top-tier collection of over 1000 scents, featuring luxury and exclusive options. |
Frequently Asked Questions about Scentbox
Can I unsubscribe from Scentbox anytime?
Can I get a refund from Scentbox if I forgot to cancel?
How do I know my Scentbox subscription is cancelled?
How long does it take for Scentbox to cancel?
What else should I know before I cancel my Scentbox subscription?
How do I raise a complaint to Scentbox?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
