Curology, established in 2014, offers custom skincare, but subscriptions cost between $29.95 and $59.90 per shipment. With "loud budgeting" trending on TikTok, cutting this expense saves you up to $360 yearly. You can manage this on iOS, Android, or desktop. Visit Curology at curology.com. However, the Better Business Bureau reports over 130 complaints in the last 3 years, citing "poor customer service" and "incorrect billing amounts" as major headaches. Users frequently report technical issues when trying to pause or cancel. If you are done with the price hikes or just have too much product, follow these steps to cancel.
How to Cancel Curology on Desktop or Laptop
The desktop method is the most reliable way to cancel since the mobile interface can be glitchy.
1 Log In to Your Dashboard
Go to the Curology website and log in. You cannot do this from the main landing page, so ensure you are in the actual dashboard view.
2 Access Payment Methods
Click on the dropdown menu in the top right corner of the screen. Select Payment Methods from the list. It is not under "Profile" or "Subscription" which confuses many users.
3 Find the Hidden Link
Scroll to the very bottom of the Payment page. Look for a small link that says "I want to cancel". They do not make this a big button, so look closely.
4 Complete the Exit Survey
You must click through several pages of questions asking why you are leaving. Keep clicking "Continue" or "Confirm Cancellation" until you see a final confirmation screen.
How to Cancel Curology on Mobile (iOS & Android)
Curology does not typically use Apple ID or Google Play subscriptions. You must cancel directly through their site.
1 Open Mobile Browser
Even if you have the app, it is often safer to use Chrome or Safari on your phone. Log in to your account.
2 Tap the Menu Bar
Tap the three horizontal lines (hamburger menu) in the top corner. Select Payments or Payment Methods.
3 Locate the Cancel Link
Scroll all the way down. The "I want to cancel" text is usually at the bottom of the page. It might be grey or small text.
4 Finalize the Process
Follow the prompts to pause or cancel. You must receive a confirmation email, or the cancellation did not go through.
Cancel by Email (Alternative Method)
If the website is crashing or the button is missing, you can email their support team.
- Email: [email protected]
- Note: This is not instant. You must email them at least 2 business days before your next shipment processes to avoid being charged. Include your full name and the email address associated with the account.
What is Curology Cancellation Policy
Curology has a strict timeline. You can cancel anytime, but you must do it 2 business days before your next scheduled shipment. If a shipment has already been processed (meaning they mixed your bottle), they will not refund you. Period. They do not accept returns on prescription products. Many users on Trustpilot complain about cancelling one day too late and getting hit with a $60 charge.
Before You Cancel Curology: What You Should Know
- Pause Option: They will try to force you to "pause" shipments instead of cancelling. This only delays the charge; it does not stop it forever.
- Data Retention: Your medical history and photos remain in their secure database for medical compliance even after you leave.
- Consultations: Once you cancel, you lose access to chat with your dermatology provider immediately.
Having Trouble Cancelling Your Curology Subscription?
If you are stuck in a loop or the site won't load:
- Check Your Browser: Ad-blockers sometimes hide the "I want to cancel" link. Turn them off.
- Use Incognito Mode: This clears old cache data that might be messing up the payment page.
- Check Shipment Status: If a bottle is currently "Processing," the cancel button often disappears until that order ships. You will have to email support to stop future ones.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Frequency | Details |
|---|---|---|---|
| Small Custom Formula | ~$29.95 | Monthly | Includes shipping cost ($4.95). 1-month supply. |
| Large Custom Formula | ~$59.90 | Every 2 Months | Free shipping. 2-month supply. |
| 3-Step Set (Large) | ~$79.90 | Every 2 Months | Includes cleanser and moisturizer. Free shipping. |
How Pine AI Can Help You Cancel Your Curology Subscription
With skincare prices rising and subscription fatigue setting in this year, cancelling Curology is a smart move to save cash. Pine AI makes it effortless.
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Step 1: Let's get started to cancel Curology Simply tell us that you want to cancel your subscription with Curology, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Curology The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Curology
Can I unsubscribe from Curology anytime?
Can I get a refund from Curology if I forgot to cancel?
How do I know my Curology subscription is cancelled?
How long does it take for Curology to cancel?
What else should I know before I cancel my Curology subscription?
How do I raise a complaint to Curology?
How does Pine AI work with Curology to cancel my subscription?
