Thinking about breaking up with your Curology subscription? You're not alone. Founded in 2014, Curology offers personalized skincare sent right to your door. But maybe your skin goals have changed, or you're just tired of the recurring charge. With plans ranging from $29.95 to $59.90, canceling can save you over $700 a year. This guide covers canceling on Desktop and Mobile. It feels like everyone on TikTok is chasing that perfect "glass skin" look, so it's easy to sign up for something like Curology. But sometimes the routine, or the bill, just doesn't work out.
How to Cancel Curology Subscription on Desktop / Mobile Web
You can't cancel Curology through an app. You have to use a web browser on your phone or computer. The process is the same on both, but some users have said the buttons can be slow to load on mobile, so you might need to be patient.
1 Log Into Your Account
First, head over to the Curology website and log into your account. This part is straightforward.
2 Navigate to the Payment Page
Once you're logged in, find your name and icon in the top right corner. Click it and choose "Payment" from the menu that appears.
3 Find the Hidden Cancel Link
This is the tricky part. You need to scroll all the way to the bottom of the payment page. Look for a small link that says "I want to cancel." Honestly, they don't make it obvious.
4 Follow the Cancellation Steps
Click the link to begin. Curology will likely ask for your reason for leaving and might even offer you a discount to stay. You have to click through these prompts to proceed.
5 Confirm the Cancellation
Keep going until you reach a final confirmation screen that explicitly says your subscription is canceled. You should also get an email confirming it. I'd recommend saving that email, just in case.
Cancel Curology Subscription with email
If the website is giving you trouble, you can email the support team at hello@curology.com. Make sure to include your full name and the email address associated with your account. State clearly that you want to cancel. They usually respond within 1-2 business days, but they might just send you a link to the cancellation page anyway.
Before you cancel, remember that Curology will not refund you for any shipment that has already been processed or sent. It's a bit of a bummer, but that's their policy. If you're just not ready for your next box, you can also choose to postpone your shipment for 1, 2, or 3 months instead of canceling completely. Your account information will likely remain in their system if you decide to return.
Curology Plans and Pricing 2025
| Plan | Price (per shipment) | Details |
|---|---|---|
| The Curology Set | $59.90 | Includes a small custom formula, plus their cleanser and moisturizer. This is shipped every 2 months. |
| Large Custom Formula | $39.90 | Just the larger bottle of your personalized formula, without the extras. This is also shipped every 2 months. |
| Small Custom Formula | $29.95 | The smaller, trial-size bottle of your personalized formula. This one is shipped every month. |
Frequently Asked Questions about Curology
Can I unsubscribe from Curology anytime?
Can I get a refund from Curology if I forgot to cancel?
How do I know my Curology subscription is cancelled?
How long does it take for Curology to cancel?
What else should I know before I cancel my Curology subscription?
How do I raise a complaint to Curology?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
