Cancel from the Billie Account Page
Use this route for a subscription purchased through mybillie.com.
- Go to
https://mybillie.com/account.
- Sign in with the email tied to the subscription.
- Open the Subscription tab.
- Find the item you want to stop.
- Click the minus arrow next to that item.
- Click Remove Item.
- Click Cancel My Subscription to confirm.
- Repeat the process for every other recurring product you want to stop.
- Save the final account screen.
Billie's FAQ says canceling one subscription item will not affect the other products in your subscription. That is useful when you only want to stop one product, but it also means a second recurring product can still ship if you miss it.
Change, Delay, or Skip Instead of Canceling
Billie also lets subscribers change the subscription rather than cancel it.
| Need |
Where to handle it |
| Update delivery frequency |
Account > Subscription tab |
| Change order date |
Account > Subscription tab |
| Swap subscription products |
Account > Subscription tab |
| Edit future shipping address |
Account > Subscription tab, below upcoming ship date and frequency |
| Change payment method |
Account > Profile tab |
| Remove payment method |
Email hello@mybillie.com |
Use these options only if you want to keep some Billie shipments. If you want no further shipments, remove each recurring item instead.
Current Billie Razor Subscription Details
Billie's current Razor Starter Kit page lists the kit at $10 with free shipping. The kit includes a Billie handle, 2 refill blades, and a magnetic holder. After the starter kit, Billie says it delivers 4 refill blades as often as you choose.
| Subscription detail |
Current Billie detail checked |
| Starter Kit price |
$10 |
| Starter Kit contents |
Razor handle, 2 refill blades, magnetic holder |
| Refill shipment contents |
4 refill blades |
| Frequency choices shown |
Every month, every two months, or every three months |
| Subscription changes |
Change, delay, or cancel refills anytime |
| mybillie.com Starter Kit requirement |
Razor Starter Kits are available through a subscription when purchased on mybillie.com |
The account screen is still the source of truth for your exact color, cadence, upcoming date, and any added product.
Products That Can Be Subscribed To
Billie's FAQ lists these products as subscription products:
| Recurring product |
What to check before cancellation |
| Refill Blades |
Whether a blade refill shipment is scheduled |
| Dermaplane Refill Blades |
Whether the dermaplane refill item is separate from razor blades |
| Wonder Wipes |
Whether wipes are on a separate recurring line |
Billie also says subscribers can add other items to an existing subscription as one-time or recurring shipments, including Body Lotion, Body Wash, Deodorant, Body Buffer, V Smooth, and Whipped Shave Cream. If you added one of those to recurring shipments, check it separately.
Billing and Shipping Timing
Billie's FAQ says subscription charges are based on the original sign-up date and the delivery frequency selected. It also says a card is charged when an order is accepted.
Important timing details:
| Topic |
Billie FAQ detail |
| Regular orders |
Typically arrive in 4 to 7 business days |
| Refill blade shipments |
Usually arrive within 7 to 14 business days from the ship date |
| Current refill delay note |
Refill blades can take up to an additional week |
| Shipping cost |
Free for blade and wipes subscriptions and for orders over $25; $5 for other orders |
| Shipping area |
All 50 U.S. states, including P.O. Boxes and military addresses |
| International shipping |
Not offered yet |
If an upcoming ship date is close, handle the Subscription tab first, then email support if the account screen does not show a clear final status.
Address, Payment, and Order Problems
Billie says a shipping address for future shipments can be edited in the Subscription tab below the upcoming ship date and selected frequency. The Profile tab is used for payment information.
For a just-placed order, Billie says orders move quickly and asks customers to send a note if an address needs to be caught before the package ships. Include:
| Detail |
Why it helps |
| Account email |
Finds the Billie account |
| Order number |
Finds the exact order |
| Correct shipping address |
Needed for an address fix |
| Upcoming ship date |
Shows whether this is a future subscription shipment |
| Item names |
Helps identify which recurring items should stop |
Use hello@mybillie.com for support. Billie's footer lists help availability every day from 10am to 5pm ET.
Returns, Lost Orders, and Satisfaction Guarantee
Billie's FAQ says products are not accepted for return for hygiene reasons. It also says that if a mybillie.com order is lost, damaged, or incomplete, customers should email Billie within 45 days so the team can make it right.
Billie also points customers to a 100% Satisfaction Guarantee. The FAQ says if the purchase was made within the last 45 days, provide a photo of the receipt for review.
| Issue |
Route |
| Lost mybillie.com order |
Email hello@mybillie.com within 45 days |
| Damaged mybillie.com order |
Email hello@mybillie.com within 45 days |
| Incomplete mybillie.com order |
Email hello@mybillie.com within 45 days |
| Product dissatisfaction |
Satisfaction Guarantee review with receipt photo if within 45 days |
| Retailer purchase |
Contact the retailer that sold the product |
| In-store issue |
Contact the store for purchase history and help |
Subscription cancellation and order issue support are separate. Cancel future shipments in the account first, then email support about a specific shipped order if needed.
Message to Billie Support
Use this if the account page does not work or you want written confirmation:
Please cancel my Billie subscription item(s) and stop future shipments. The account email is [email]. The recurring item(s) I want canceled are [items]. Please confirm that no future shipment is scheduled for those item(s).
If there is also a recent order issue:
I also have a recent order issue. The order number is [order number]. The issue is [lost / damaged / incomplete / wrong address]. Please let me know what can be done.
What to Save
| Proof |
Why it matters |
| Account email |
Identifies the Billie account |
| Order number |
Needed for shipment or support questions |
| Subscription item names |
Proves which recurring items were canceled |
| Upcoming ship date |
Shows whether another shipment was scheduled |
| Confirmation screen |
Shows the account status after cancellation |
| Support email reply |
Useful if a shipment appears after cancellation |
| Receipt photo |
Needed for Satisfaction Guarantee review |
Keep the proof until the next expected shipment date has passed.
