This is the most reliable way to cancel your Billie subscription. Using a computer helps you see all the options clearly, as the mobile site can sometimes be tricky to navigate.
How to Cancel Billie on a Desktop or Laptop
1 Go to the Billie Website and Log In
Open your web browser and navigate to mybillie.com. Click the person icon in the top right corner to log in to your account using your email and password.
2 Access Your Account Details
Once you're logged in, you'll be on your account dashboard. Find and click on the 'Account' section. This is usually at the top of the page.
3 Find Your Subscription Management Page
In your account area, look for a link or button that says 'Manage Subscription' or something similar. This will take you to the page where you can control your shipments.
4 Locate the Cancellation Option
Scroll down the page. Billie makes it very easy to 'Skip a Shipment', but the cancel option is often less obvious. Look for a link that says 'Cancel Subscription', which is usually near the bottom.
5 Confirm Your Cancellation
After clicking cancel, you'll likely be asked for a reason and may be offered a discount to stay. If you're sure you want to cancel, proceed through the final confirmation steps until you see a message confirming your subscription is no longer active.
How to Cancel Billie on an iPhone (iOS)
You can't cancel Billie through your iPhone's 'Subscriptions' settings. You have to do it directly on their website using a browser.
1 Open Your Web Browser
Billie does not manage its subscriptions through the Apple App Store. You must use a web browser like Safari or Chrome on your iPhone to cancel.
2 Navigate to the Billie Website
Type mybillie.com into the address bar and go to the site. Tap the menu or person icon to find the login page.
3 Log In to Your Account
Enter your Billie account credentials (email and password) and log in. You might have to solve a CAPTCHA.
4 Find the Subscription Settings
Tap on your account icon or menu, then select 'Account' and then 'Manage Subscription'. You may need to scroll to find these options on a smaller screen.
5 Cancel Your Subscription
Scroll to the bottom of the subscription management page to find the 'Cancel Subscription' link. Follow the on-screen prompts to finalize the cancellation. Honestly, I had to tap it twice before it registered.
How to Cancel Billie on an Android Device
Just like with an iPhone, you must cancel your Billie subscription through their website on a browser, not through the Google Play Store.
1 Use a Web Browser
Billie subscriptions are not managed through the Google Play Store. Open Chrome or your preferred browser on your Android device.
2 Go to the Billie Website
In the browser's address bar, enter mybillie.com and press Go. Tap the person icon or menu to log in.
3 Sign In to Your Account
Use your email and password to sign in. This will take you to your main account page.
4 Navigate to Subscription Management
From your account dashboard, find and tap on 'Account', then look for the 'Manage Subscription' option. It might be under a different menu depending on your screen size.
5 Complete the Cancellation
Scroll down until you see the 'Cancel Subscription' link. Tap it and follow the final steps. They will ask why you're leaving, but you can just select an option and move on to confirm.
Cancel by Email
If you're having trouble with the website, you can try canceling by email. It's not instant, but it gets the job done.
- Email Address:
[email protected] - What to Include: Write a clear subject line like 'Subscription Cancellation Request'. In the email, provide your full name, the email address associated with your Billie account, and your shipping address to help them identify your account quickly.
- Expected Response Time: Expect to wait 1-2 business days for a response and confirmation.
Before You Cancel: What You Should Know
- Pause Instead of Canceling: Billie heavily promotes its 'Skip a Shipment' feature. If you just have too many razors, you can postpone your next delivery instead of canceling your account entirely. You can find this option in the 'Manage Subscription' section.
- Refunds Are Unlikely: Billie does not offer refunds on subscription boxes that have already been shipped or processed. You must cancel before your next billing date to avoid being charged.
- Your Account Remains: Canceling your subscription does not delete your account. Your login and order history will still be there if you decide to reactivate your subscription later.
Having Trouble Cancelling Your Billie Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Use a Desktop Computer: The cancellation link is sometimes harder to find or click on mobile browsers. If you're struggling on your phone, try logging in from a laptop or desktop.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues with websites. Clear your cache and cookies, then try logging in again.
- Check Your Login Info: Make sure you are using the correct email address associated with your Billie subscription. If you signed up with a different email, you won't see your active subscription.
- Contact Support Directly: If all else fails, email their support team at
[email protected]. Directly ask them to cancel your subscription for you and request a confirmation email.
Subscription Plans and Pricing (2025)
| Plan / Product | Price (USD) | Details |
|---|---|---|
| Starter Kit | $10 | Includes a razor handle, a magnetic holder, and two 5-blade razor cartridges. One-time purchase to start. |
| Blade Refills | $10 | Four 5-blade razor cartridges. Shipped on a schedule you choose (every 1, 2, or 3 months). |
| Shave Cream | $8 | Fluffy shave cream. Can be added to your recurring subscription box. |
| Body Wash | $9 | Sudsy body wash. Can also be added to your subscription. |
How Pine AI Can Help You Cancel Your Billie Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We securely access your Billie account, process the cancellation, and send you a confirmation. Save time and avoid unwanted charges with just a few clicks.
Frequently Asked Questions about Billie
Can I unsubscribe from Billie anytime?
Can I get a refund from Billie if I forgot to cancel?
How do I know my Billie subscription is cancelled?
How long does it take for Billie to cancel?
What else should I know before I cancel my Billie subscription?
How do I raise a complaint to Billie?
How does Pine AI work with Billie to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
