Beauty Fix by Dermstore, which has been around since 1999, is a popular beauty subscription box that delivers professional-grade skincare products. Maybe you signed up hoping for that viral 'glass skin' look everyone on TikTok was chasing, but now you just have too many tiny bottles of serum piling up. It happens. With plans ranging from $21.95 to $24.95, canceling can save you up to $300 a year. This guide covers how to cancel your subscription on your Desktop, since that's the most reliable way. Let's get this done so you can stop worrying about the next charge.
How to Cancel Beauty Fix by Dermstore Subscription on Desktop
The only reliable way to cancel your Beauty Fix box is through the Dermstore website on a desktop computer. For some reason, managing subscriptions on their mobile site can be glitchy. Just log in and follow these steps.
1 Log In to Your Dermstore Account
First, head over to the Dermstore website and log into your account. This is where the whole process starts.
2 Navigate to 'My Account'
Once you're in, find the 'My Account' section. It's usually in the top right corner of the page. You might have to click your name to see the dropdown menu.
3 Find the 'BeautyFIX' Subscription Link
This can be the tricky part. You need to find a link or tab that says 'My Subscriptions' or 'BeautyFIX'. I had to poke around for a minute before I found it tucked away.
4 Select the Option to Cancel
You'll see your active BeautyFIX subscription listed. There should be a button or link that says 'Cancel Subscription'. Be ready for them to offer a 'Skip a Month' option, which is their attempt to keep you.
5 Follow the Prompts to Confirm
Don't just close the window. You have to click through one or two more prompts to finalize the cancellation. Make sure you hit that final 'Confirm' button.
6 Look for a Confirmation Email
This is the most important step. You should get an email confirming your cancellation almost immediately. If you don't see it within an hour, check your spam folder or log back in to verify the subscription status says 'Cancelled'.
Cancel Beauty Fix by Dermstore Subscription with Phone
You can call Dermstore's customer service at (800) 213-3376. They are typically available Monday to Friday from 7:00 AM to 5:00 PM and Saturday from 8:00 AM to 4:30 PM (PST). Be prepared for a potential wait. One user mentioned, 'I was on hold for 15 minutes just to ask a simple question,' so maybe have a snack ready.
Cancel Beauty Fix by Dermstore Subscription with Live Chat
Dermstore has a Live Chat feature on their website. Look for the chat bubble icon, usually in the bottom-right corner of the screen. This is often faster than calling and gives you a written transcript of your conversation, which is great for proof.
Before you cancel, know this: Dermstore will not refund you for boxes that have already been billed or shipped. That's pretty standard for subscription boxes, unfortunately. However, you can 'Skip a Month' instead of canceling outright if you just have too much product right now. Your main Dermstore account will not be deleted, only the recurring BeautyFIX subscription.
Beauty Fix by Dermstore Plans and Pricing 2025
| Plan | Price per Box | Billing Cycle |
|---|---|---|
| Monthly | $24.95 | Billed every month |
| 3-Month Prepay | $23.95 | Billed $71.85 every 3 months |
| 12-Month Prepay | $21.95 | Billed $263.40 once a year |
All plans promise a box value of over $100 and include a mix of full-size and travel-size products. The main difference is the cost savings you get for committing to a longer period.
Frequently Asked Questions about Beauty Fix by Dermstore
Can I unsubscribe from Beauty Fix by Dermstore anytime?
Can I get a refund from Beauty Fix by Dermstore if I forgot to cancel?
How do I know my Beauty Fix by Dermstore subscription is cancelled?
How long does it take for Beauty Fix by Dermstore to cancel?
What else should I know before I cancel my Beauty Fix by Dermstore subscription?
How do I raise a complaint to Beauty Fix by Dermstore?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
