Cancel Online from Your Dermstore Account
Use this route for BeautyFIX subscriptions bought directly from Dermstore.
- Go to
https://www.dermstore.com/account/.
- Sign in with the email used for the BeautyFIX subscription.
- Open your account subscription area or BeautyFIX order details.
- Select the active BeautyFIX plan.
- Turn off auto-renewal or follow the cancellation prompt shown in the account.
- Confirm whether the current term still has boxes left.
- Save the confirmation screen and any email receipt.
Dermstore's BeautyFIX page says to go to your account to cancel a BeautyFIX subscription. The Help Center footer also links to Manage My Auto-Replenishments, but BeautyFIX is not identical to ordinary auto-replenishment. If the account area sends you to an auto-replenishment page, verify that the BeautyFIX subscription itself shows auto-renewal off.
Current BeautyFIX Plan Rules
The current BeautyFIX page lists these payment and renewal rules:
| Plan |
Current public price checked |
Renewal rule |
| Pay monthly |
$24.95/box |
Billed monthly, cancel anytime |
| Pay monthly, 3-month term |
$23.95/box |
Locked for 3 months, auto-renews every 3 months unless canceled at least 14 business days before renewal |
| Pay monthly, 6-month term |
$22.95/box |
Locked for 6 months, auto-renews every 6 months unless canceled at least 14 business days before renewal |
| Pay monthly, 12-month term |
$21.95/box |
Locked for 12 months, auto-renews every 12 months unless canceled at least 14 business days before renewal |
| Pay upfront, 3 boxes |
$69 billed today |
No auto-renewal |
| Pay upfront, 6 boxes |
$132 billed today |
No auto-renewal |
| Pay upfront, 12 boxes |
$252 billed today |
No auto-renewal |
The same page says BeautyFIX includes $100+ in beauty essentials, starts at $24.95/month, and has limited subscriptions with all sales final. It also says free shipping starts after the first month for monthly plans; pay-upfront plans meet the free US shipping threshold because the upfront order is over $50.
The Renewal Cutoff
BeautyFIX has two current timing statements that matter:
| Source |
Timing statement |
| BeautyFIX page FAQ |
Opt out of auto-renewal at least 14 business days before the next renewal date |
| Dermstore Terms and Conditions |
A monthly-plan cancellation request through the account page takes effect only if submitted before the 15th of the month the plan is due to renew |
For practical purposes, do not wait until the end of the month. If the next plan renewal is for a March box, Dermstore's example says cancellation must be submitted by February 14. If the account shows a different renewal date, save that date and contact Customer Service before the cutoff.
If you submit the request after the applicable window, the current BeautyFIX FAQ says the plan may renew for one additional term and that charge can still apply. Once that final renewal period ends, the subscription should not renew again.
Monthly, Multi-Month, and Upfront Plans
BeautyFIX uses plan language that can be easy to misread.
| Plan type |
What happens when you opt out |
Rolling monthly $24.95/box plan |
Future monthly renewals stop after the cancellation takes effect |
| Pay-monthly 3-month plan |
The 3-month term completes; auto-renewal should stop after that term |
| Pay-monthly 6-month plan |
The 6-month term completes; auto-renewal should stop after that term |
| Pay-monthly 12-month plan |
The 12-month term completes; auto-renewal should stop after that term |
| Pay-upfront plan |
The prepaid boxes continue through the paid cycle, and the plan does not auto-renew |
Dermstore's BeautyFIX FAQ says if you have a 6-month subscription and opt out after the second box, the third through sixth boxes will still be charged and fulfilled to complete the 6-month subscription. Dermstore's terms also say the 12-month subscription commits you to the full 12-month period.
That means "cancel" often means "stop the next renewal," not "stop all boxes immediately."
What Happens to Paid Boxes
Dermstore's terms say canceling a BeautyFIX subscription does not cancel or refund delivery orders that have already been paid for. It only stops future renewal charges.
Before you close the task, check:
| Item to check |
Why it matters |
| Last paid box |
Shows whether a box is already owed under the current term |
| Next renewal date |
Determines whether the account is outside the cutoff |
| Plan length |
Shows whether more boxes remain in the current term |
| Auto-renewal status |
Confirms whether the next term should start |
| Order status |
Shows whether a paid box is processing or shipped |
| Shipping address |
Helps catch a paid shipment going to the wrong place |
If the account shows an active renewal after you turned it off, contact Customer Service through your Dermstore account and ask them to confirm the exact final box, final charge, and final renewal status.
Returns and Refund Boundaries
Dermstore's return policy is separate from BeautyFIX cancellation. It says eligible returns must be requested within 60 days of receipt and must be in pristine condition, meaning unopened, unused, and with any seals intact.
| Return issue |
Current Dermstore route |
| Unwanted unopened item |
Start through Dermstore's ZigZag return portal |
| Damaged, faulty, or incorrect item |
Contact Customer Service through My Account with photo or video evidence |
| Exchange request |
Dermstore says it does not offer exchanges; place a new order and return the original for a refund |
| Refund after return received |
Dermstore says processing can take 3 to 5 working days from receipt |
| Refund not received |
Contact Customer Service if it has been 10 working days since the refund email |
Because BeautyFIX page copy also says limited subscriptions are all sales final, do not assume an unwanted box can be refunded simply because you turned off auto-renewal. Use the return policy only where the item and condition qualify, and get the answer in writing if Customer Service makes an exception.
What to Save
| Proof |
Why it matters |
| Dermstore account email |
Locates the subscription |
| BeautyFIX plan type |
Separates monthly, multi-month, and upfront rules |
| Subscription term length |
Shows whether the current cycle is still running |
| Auto-renewal status |
Proves future renewal was turned off |
| Cancellation or opt-out date |
Shows whether the cutoff was met |
| Next renewal date |
Determines whether another term can still bill |
| Next box date |
Shows what box may still ship |
| Order numbers |
Ties payments and boxes to the account |
| Customer Service message |
Provides written confirmation if the account view is unclear |
| Return portal receipt |
Needed for any eligible product return |
Keep screenshots with timestamps if the account still shows a future renewal after you submit the request.
What to Say to Customer Service
Use a specific request:
"Please confirm that auto-renewal is turned off for my BeautyFIX by Dermstore subscription. My account email is [email], the plan is [plan type], and the next renewal date shown is [date]. Please confirm the final box I will receive, whether any more charges will apply, and whether the subscription will renew again after the current term."
If you were charged after trying to opt out, add:
"I submitted the opt-out request on [date]. Please confirm whether this was before the 14-business-day cutoff and before the monthly renewal cutoff, and explain whether this charge belongs to the current term or a new renewal."
For damaged, faulty, or incorrect products, include the order number, delivery date, product name, photos or video, and a brief description of the issue.
Let Pine AI Help Cancel BeautyFIX by Dermstore
