The Healthy Back Institute, established in 2003, sells supplements like Heal-n-Soothe. Plans range from $49 to $69 monthly. Available on desktop and mobile web, cancelling saves up to $828 a year. Visit Healthy Back Institute. Like the viral "my back hurts" TikTok trend, the pain is real, but so are the fees. Pissed Consumer shows over 200 complaints in the last 3 years, citing "incorrect billing amounts" and "poor customer service." With inflation driving negative press around supplement price hikes, cutting costs is trending. Maybe you just wanted the free trial. It happens.
How to Cancel Healthy Back Institute on iPhone (iOS)
Most users sign up via a web offer on their phone. Here is how to stop the bleeding on iOS.
1 Open Safari
Launch Safari or your preferred browser on your iPhone. Since they don't have a native App Store subscription, you have to do this via the web.
2 Log In to Your Account
Go to the Healthy Back Institute website. Tap the Menu icon (three lines) and select Login. Enter your credentials. If you forgot your password, reset it now.
3 Find SmartShip Settings
Once logged in, look for the My Account or SmartShip section. This is where they hide the recurring orders.
4 Stop the Auto-Refill
Select your active subscription (usually Heal-n-Soothe). Tap Cancel or Stop Auto-Ship. You might have to click through a few "Are you sure?" screens.
How to Cancel Healthy Back Institute on Android
Using an Android? The process is similar to desktop but cramped on a smaller screen.
1 Launch Chrome
Open Chrome on your Android device. Navigate to the Healthy Back Institute homepage.
2 Access the Dashboard
Tap the profile icon or Login link. Input your email and password. It might be slow to load.
3 Locate Subscriptions
Scroll down to Manage Subscriptions or SmartShip Profiles. If the text is too small, pinch to zoom.
4 Cancel the Order
Find the active product line. Tap Cancel Subscription. Take a screenshot of the confirmation page just in case.
How to Cancel Healthy Back Institute on Desktop
The desktop site is usually the least glitchy way to do this. Usually.
1 Go to the Website
Head to the official Healthy Back Institute site on your computer. Click Login in the top right corner.
2 Enter Portal
Type in your details. If the site lags, refresh. It happens a lot.
3 Manage SmartShip
On your dashboard, click the SmartShip tab on the left or top menu. This lists everything you are paying for.
4 Execute Cancellation
Click Edit next to your shipment, then select Cancel SmartShip. They will try to offer you a discount or a pause. Just click No thanks and confirm.
Cancel Healthy Back Institute by Phone
If the website is giving you errors (or if they removed the button, which happens), you have to call them.
Phone: 1-800-216-4908
Hours: Monday to Friday, 8:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 5:00 PM CST
Prepare for a hold time. Put your phone on speaker and do some laundry.
Cancel by Email or Live Chat
Email: [email protected]
Send them a clear email stating: "I want to cancel my SmartShip subscription immediately. My account email is [Your Email]."
Note: Email responses can take 24-48 hours. If your billing date is tomorrow, do not use email. Call them.
What is Healthy Back Institute Cancellation Policy
Their policy is pretty standard but strict. You must cancel before the next shipment processes. Once an order prints in their warehouse (usually 24 hours before shipping), you cannot stop the charge. They offer a 90-day money-back guarantee on the product if you return it, but shipping costs are usually on you. Users on Trustpilot often complain that "cancelling" via email didn't stop the next shipment because it was "too close" to the renewal date. Treat the deadline seriously.
Before You Cancel Healthy Back Institute: What You Should Know
Check these points before you pull the plug:
- Return Fees: If a bottle is already on the way, you have to pay to ship it back to get a refund.
- Points: You will likely lose any loyalty points accumulated.
- Pause Option: They allow you to pause shipments for 30 or 60 days if you just have too many bottles stacked up.
- Timing: Cancel at least 3 business days before your renewal to be safe.
Having Trouble Cancelling Your Healthy Back Institute Subscription?
Stuck in a loop? Try these fixes:
- Check the Email: Sometimes you signed up with a different email address (like PayPal default email).
- Browser Issues: Clear your cache or try Incognito mode. The site scripts can get buggy.
- Call Them: If the online button is missing, it is not just you. Call 1-800-216-4908.
- Card Block: If they keep charging you after you cancelled, contact your bank to stop the merchant.
Subscription Plans and Pricing (2025)
| Product | Monthly Cost | Details |
|---|---|---|
| Heal-n-Soothe | ~$59.00 - $69.00 | Monthly auto-ship of 1 bottle (90 caps) |
| Super Joint Support | ~$49.00 - $59.00 | Monthly auto-ship for joint formula |
| LivLean Formula | ~$49.00 | Liver support supplement auto-ship |
| Rub On Relief | ~$29.00 | Topical cream recurring order |
Prices vary based on initial "free trial" entry points and bundle offers.
How Pine AI Can Help You Cancel Your Healthy Back Institute Subscription
With supplement prices rising in 2025, cutting unnecessary auto-ships is a smart move. Pine AI makes it effortless.
Step 1: Let's get started to cancel Healthy Back Institute Simply tell us you want to cancel your Healthy Back Institute subscription. We will ask for your basic account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold with their support line, and handle the awkward retention conversations. We don't just suggest it; we finish it.
Step 3: You're free from Healthy Back Institute The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Healthy Back Institute
Can I unsubscribe from Healthy Back Institute anytime?
Can I get a refund from Healthy Back Institute if I forgot to cancel?
How do I know my Healthy Back Institute subscription is cancelled?
How long does it take for Healthy Back Institute to cancel?
What else should I know before I cancel my Healthy Back Institute subscription?
How do I raise a complaint to Healthy Back Institute?
How does Pine AI work with Healthy Back Institute to cancel my subscription?
