Established in 1983, 24 Hour Fitness charges $29.99 to $59.99 monthly. Available on iOS, Android, and desktop, cancelling saves up to $720 yearly. Visit 24 Hour Fitness. Like the viral Stanley cup craze cooling down, maybe your gym motivation did too. It happens. Better Business Bureau data highlights over 2,000 complaints in the last 3 years, specifically citing "billing disputes" and "poor customer service." Pissed Consumer reviews flag the "impossible cancellation process" constantly. With inflation hitting hard, dropping this expense is smart.
How to Cancel 24 Hour Fitness on iPhone (iOS)
If you signed up via the iOS app, you are in luck. It is usually easier than the direct method.
1 Check Apple Subscriptions
Open the Settings app on your iPhone. Tap your Apple ID name at the very top. If you subscribed through the app store, this is the only way to stop it.
2 Find the Membership
Tap on Subscriptions. Look for 24 Hour Fitness in the list. If it is not there, you likely signed up directly with the gym and must use the Desktop method below. Apple cannot cancel direct memberships.
3 Cancel Subscription
Tap the subscription and select Cancel Subscription. Confirm your choice. You should see an expiration date appear, meaning the auto-renew is off.
How to Cancel 24 Hour Fitness on Android
Android users who paid via Google Play can handle this in seconds. If you paid with a credit card at the gym, this method won't work.
1 Open Google Play
Launch the Google Play Store app. Make sure you are signed into the correct Google account used for the purchase.
2 Access Payments
Tap your profile icon in the top right corner. Select Payments & subscriptions, then tap Subscriptions.
3 Cancel the Membership
Find 24 Hour Fitness in the list. Tap it and select Cancel subscription. Follow the on-screen prompts to confirm. If it is missing, you must cancel via the Desktop method.
How to Cancel 24 Hour Fitness on Desktop
This is the most common method, but also the glitchiest. They really want you to stay.
1 Log In
Go to the 24 Hour Fitness website and log in. You might need your Member Number if you haven't set up a username yet.
2 Navigate to Account
Click on My Account in the top right corner. Select My Membership from the dropdown menu. This page loads slowly sometimes. Just wait.
3 Initiate Cancellation
Look for a link saying Cancel Membership or Proceed to Cancellation. Note that in some states, this button is hidden, and they force you to call. If the button is there, click it and follow the retention prompts.
Cancel 24 Hour Fitness by Phone
If the online buttons are conveniently missing, you have to call.
Phone: 866-308-8179
Hours: Mon-Fri, 8 am – 5 pm PST
Prepare for a hold time. They will try to offer you a "freeze" instead of a cancellation. Just say no.
What is 24 Hour Fitness Cancellation Policy
24 Hour Fitness generally requires a 30-day notice to cancel. This means if you cancel today, you might still get billed one last time next month. It is frustrating, but standard for big box gyms.
According to complaints on the Better Business Bureau, users often get charged even after submitting notice because of "processing delays." If you have a prepaid membership, you typically do not get a refund for unused months. You just lose access when the term ends.
Before You Cancel 24 Hour Fitness: What You Should Know
Fees and Refunds
There is usually no fee to cancel a month-to-month plan, but if you are in a contract, you might face a buyout fee. Refunds are basically non-existent.
Data Deletion
Cancelling the membership does not delete your account data. They keep it for marketing. You have to request a separate data deletion if you want your info gone.
Best Time to Cancel
Do it at least 5 days before your billing cycle ends to avoid that "processing" excuse they love to use.
Having Trouble Cancelling Your 24 Hour Fitness Subscription?
If the website is looping or the button is greyed out, try these fixes:
- Check Third-Party Billing: If you pay via Gympass, Active&Fit, or Zeamo, you must cancel through them, not 24 Hour Fitness.
- Use Desktop Mode: The mobile site is terrible for account management. Use a laptop.
- Clear Cache: Sometimes the "Cancel" button is hidden by old browser data. Clear your cache or use Incognito mode.
- Call Them: If the site fails, call 866-308-8179. Document the time and name of the agent.
Subscription Plans and Pricing (2025)
| Plan Level | Monthly Price | Annual Fee | Key Features |
|---|---|---|---|
| Silver | ~$29.99 | $49.99 | Access to one club, cardio & weights |
| Gold | ~$39.99 | $49.99 | Regional access, group classes, pool |
| Platinum | ~$59.99 | $49.99 | National access, buddy pass, digital workouts |
How Pine AI Can Help You Cancel Your 24 Hour Fitness Subscription
Cancelling a gym membership is notoriously difficult, and with "gymflation" trending in the last 12 months, getting out now is a smart financial move. Pine AI handles the headache for you.
Step 1: Let's get started to cancel 24 Hour Fitness Simply tell us that you want to cancel your subscription with 24 Hour Fitness, we'll ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from 24 Hour Fitness The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about 24 Hour Fitness
Can I unsubscribe from 24 Hour Fitness anytime?
Can I get a refund from 24 Hour Fitness if I forgot to cancel?
How do I know my 24 Hour Fitness subscription is cancelled?
How long does it take for 24 Hour Fitness to cancel?
What else should I know before I cancel my 24 Hour Fitness subscription?
How do I raise a complaint to 24 Hour Fitness?
How does Pine AI work with 24 Hour Fitness to cancel my subscription?
