Planet Fitness, established in 1992, offers gym memberships ranging from $10 to $24.99 per month. By cancelling, you could save up to $300 annually. Visit Planet Fitness to check your contract. Leaving this gym feels harder than getting tickets to the Eras Tour, honestly. Data from the Better Business Bureau reveals over 2,500 complaints in the last 3 years, with users frequently citing "poor customer service" and "billing issues" as their main grievances. Recent viral TikToks have even roasted the brand for requiring a physical letter to quit in the digital age. If you are tired of the "Lunk Alarm" and unexpected fees, here is how to cancel on iOS, Android, and desktop.
How to Cancel Planet Fitness on iPhone (iOS)
Most users cannot cancel directly through the iPhone settings unless they signed up via the App Store. Usually, you have to do it the hard way.
1 Check Apple Subscriptions
Open the Settings app and tap your name at the top. Select Subscriptions. If you see Planet Fitness here, tap it and select Cancel Subscription. If not, you likely signed up directly with the club (this is the case for 99% of people).
2 Find Your Home Club Address
Since you probably cannot cancel in the iOS settings, open the Planet Fitness app. Go to the My Club tab to find the physical address of your specific home gym. You will need this for the letter.
3 Draft a Cancellation Note
Open your Notes app. Write a statement requesting cancellation that includes your full name, Planet Fitness Key Tag number, and phone number. You will need to print and mail this.
How to Cancel Planet Fitness on Android
Android users face the same hurdle. Unless you paid via Google Play, the app is mostly just for finding the address you need to mail a letter to.
1 Check Google Play Store
Open the Google Play Store app. Tap your profile icon and select Payments & subscriptions, then Subscriptions. If Planet Fitness is listed, follow the prompts to cancel.
2 Locate Club Details
If it is not in Google Play, open the Planet Fitness app on your Android device. Navigate to the club details section to find the mailing address for your specific location.
3 Prepare Your Letter
You likely need to send a physical letter. Type up a document with your membership ID and personal details. It is annoying, but it is often the only way if you cannot go in person.
How to Cancel Planet Fitness on Desktop (The Letter Method)
This is the most reliable method. Sending a certified letter creates a paper trail that Planet Fitness cannot ignore.
1 Log In to Verify Details
Go to the Planet Fitness website and log in. Verify your Home Club location. You must send your cancellation to this specific gym, not the corporate headquarters.
2 Write the Cancellation Letter
Type a letter stating: "I wish to cancel my membership effective immediately." Include your full name, address, phone number, email, and membership ID number. Sign it with a pen.
3 Send via Certified Mail
Take the letter to the post office. Send it via Certified Mail with a return receipt. This provides proof of delivery so they cannot claim they "never received it" (a common complaint).
What is Planet Fitness Cancellation Policy
The Planet Fitness cancellation policy is notoriously strict and outdated. You generally have two options: go to your "home club" in person to fill out a form, or send a written letter via mail. They typically require this notice by the 10th of the month to stop the billing for that month, or by the 25th to avoid the annual fee. If you are on a 12-month commitment (Black Card), you might face a $58 buyout fee if you leave early. It is frustrating. Users on Trustpilot frequently complain that clubs "lose" letters or managers are "never available" to process cancellations in person.
Before You Cancel Planet Fitness: What You Should Know
Watch Out for the Annual Fee
Planet Fitness charges an annual fee (usually $39 or $49) once a year. This is separate from your monthly dues. If you do not cancel by the 25th of the month prior to this fee date, you will get charged. They do not refund it.
No Prorated Refunds
If you cancel in the middle of a billing cycle, you do not get money back for the remaining days. You just keep access until the month is up.
The Buyout Fee
Check your contract. If you have the Black Card with a 12-month commitment, leaving in month 4 means you owe a $58 buyout fee. Sometimes it is cheaper to just wait it out.
Having Trouble Cancelling Your Planet Fitness Subscription?
If the club is ignoring your letter or giving you the run-around, try these troubleshooting tips:
- Call the Corporate Line: While they usually tell you to talk to the franchise owner, filing a formal complaint with corporate can sometimes grease the wheels.
- Check Third-Party Billing: If you see charges from "Apple" or "Roku" instead of Planet Fitness, you must cancel through those platforms, not the gym.
- Stop Payment: As a last resort, contact your bank to stop payment. Note that this might send your account to collections, so use this cautiously.
- Visit During Off-Peak Hours: If going in person, go mid-day on a Tuesday. Managers are more likely to be there than on a weekend.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Annual Fee | Commitment | Details |
|---|---|---|---|---|
| Classic | $10 - $15 | ~$49 | None (usually) | Single club access, fitness training. |
| PF Black Card | $24.99 | ~$49 | 12 Months | Access to any club, guest privileges, massage chairs, tanning. |
How Pine AI Can Help You Cancel Your Planet Fitness Subscription
With gym prices creeping up and cancellation policies stuck in the 1990s, leaving Planet Fitness is a smart move for your wallet. Pine AI makes it effortless.
Step 1: Let's get started to cancel Planet Fitness Simply tell us you want to quit. We will ask for your home club details and membership info to get the ball rolling.
Step 2: Pine gets to work We handle the annoying part. We can generate and send the certified cancellation letter for you, so you do not have to hunt for a stamp or drive to the post office. We track it to ensure delivery.
Step 3: You're free from Planet Fitness The charges stop. You avoid the awkward "please stay" conversation with the front desk staff and get your financial freedom back. One and done.
Frequently Asked Questions about Planet Fitness
Can I unsubscribe from Planet Fitness anytime?
Can I get a refund from Planet Fitness if I forgot to cancel?
How do I know my Planet Fitness subscription is cancelled?
How long does it take for Planet Fitness to cancel?
What else should I know before I cancel my Planet Fitness subscription?
How do I raise a complaint to Planet Fitness?
How does Pine AI work with Planet Fitness to cancel my subscription?
