Glo is a major telecommunications company that started in Nigeria back in 2003, offering mobile data and voice services. Maybe you signed up for a cheap data deal to stream the latest Afrobeats concert and now you're stuck with a plan you don't use. It happens. This guide helps you cancel your Glo subscription, which can cost anywhere from $10 to $60, without the usual runaround. We cover how to do it on your phone (iOS and Android) or a desktop. By canceling, you could save up to $720 a year. Just cancel it.
How to Cancel Glo Subscription on Desktop
Honestly, trying to cancel on their website can feel like a bit of a maze. The self-care portal isn't the most modern thing I've ever seen. I had to click around for a while before I found the right section. Just be patient with it.
1 Log Into Your Glo Account
Head over to the Glo self-care website. You'll need your phone number and password to get in. If you've forgotten your password, the reset process can sometimes be a bit slow, so plan ahead.
2 Find Your Active Plan
Once you're logged in, you need to find the section for your subscriptions. Look for a tab or link labeled 'My Subscriptions' or 'Data Plans'. It might be tucked away under 'Account Management'. They don't always make it obvious.
3 Locate the Cancel Option
You should see your current data plan listed. Search for a button or link that says 'Manage Plan' or 'Opt-Out'. Weirdly, some users report that ad-blockers can prevent this button from showing up, so you might need to disable it for the page.
4 Confirm the Cancellation
A pop-up will likely appear asking if you're really sure you want to cancel. Click 'Confirm' or 'Yes'. It's a good idea to wait until you see a confirmation message on the screen before closing the browser tab.
How to Cancel Glo Subscription on Mobile
This is probably the quickest way to cancel, but it feels very old-school. You'll be using a USSD code, which is that text menu that looks like something from the 90s. The process is the same for both iPhone and Android since it's network-based.
1 Open Your Phone's Dialer
Just open the app you use to make phone calls. Nothing complicated here.
2 Dial the USSD Code
Type in *777# and press the call button. This will launch the main Glo menu right on your screen. It's a text-based system, so no fancy graphics.
3 Navigate the Menu
This is the annoying part. You have to reply with numbers to get through the menu. Select the option for 'Data' or 'Data Services', then look for something like 'Manage Plan' or 'Cancel Plan'. If you press the wrong number, you have to start all over again. So frustrating.
4 Select 'Cancel Auto-Renewal'
Keep navigating until you find the option to stop the plan from renewing. It might be worded as 'Opt-out of auto-renewal' or something similar. Select that option.
5 Get Confirmation
You should get an SMS from Glo almost instantly confirming that your auto-renewal has been stopped. If you don't receive it within a few minutes, I'd suggest trying the whole process again. Sometimes it just doesn't stick on the first try.
Cancel Glo Subscription with phone
Calling them is an option, but be ready for a potentially long wait. You can call Glo's customer care line at +234 805 002 0121. Remember you might face international call charges. Their lines are technically open 24/7, but getting a human can take time. One user on a forum said, 'I was on hold for 25 minutes just to ask them to stop my data plan.' So, maybe try the mobile method first.
Before you go, a couple of things to know. Glo won't delete your account info right away, but you will lose access to your data plan once it expires. Also, don't expect a refund. Like most prepaid services, once you've paid, that money is gone, even if you cancel a day after renewal. It's a bummer. You also can't 'pause' a subscription, you just have to stop the auto-renewal and let the current plan run its course.
Glo Plans and Pricing 2025
| Plan Name | Monthly Price | Data Allowance | Details |
|---|---|---|---|
| Basic Talk & Text | $10 | 1GB | Includes unlimited talk and text within the US. Good for minimal data users. |
| Everyday Data | $25 | 5GB | A solid plan for regular social media and browsing. Includes unlimited talk and text. |
| Power User | $40 | 15GB | For people who stream music and video regularly. Also includes unlimited talk and text. |
| Unlimited | $60 | Unlimited* | *First 30GB at high speed, then slowed down. Includes international calling to select countries. |
Frequently Asked Questions about Glo
Can I unsubscribe from Glo anytime?
Can I get a refund from Glo if I forgot to cancel?
How do I know my Glo subscription is cancelled?
How long does it take for Glo to cancel?
What else should I know before I cancel my Glo subscription?
How do I raise a complaint to Glo?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
