Nutrafol, established in 2016, sells hair growth supplements costing $79 to $88 monthly. Cancelling saves you up to $1,056 a year. With the 'dupe' culture trending on TikTok, many are swapping expensive pills for rosemary oil. Visit Nutrafol. Trustpilot data reveals a mediocre 2.3-star rating, while Pissed Consumer logs over 100 complaints in the last 3 years, mostly about "billing errors" and "shipping delays." Users often cite price increases and difficult customer service as reasons to leave. If you subscribed on iOS, Android, or Desktop, this guide helps you quit.
How to Cancel Nutrafol on Desktop or Laptop
Most users sign up directly through the website. It is the most reliable way to ensure the cancellation actually sticks.
How to Cancel Nutrafol on iPhone (iOS)
If you purchased your subscription through the App Store, you must cancel it here. Deleting the app does not stop the billing.
How to Cancel Nutrafol on Android
This only applies if you used Google Play billing. If you used a credit card directly on their site, use the Desktop method.
Cancel Nutrafol by Phone or Email
If the website is glitching (which happens more than it should), you can contact them directly.
- Phone: Call 1-888-454-3320. They are available Monday through Friday, 9 AM to 6 PM EST. Be prepared for hold times.
- Email: Send a request to support@nutrafol.com. Include your order number and the email address associated with your account.
Tip: If you email them, ask for a confirmation number immediately. Emails have a habit of "getting lost" right before a renewal date.
What is Nutrafol Cancellation Policy
Nutrafol operates on a strict recurring billing cycle. You must cancel before your next bill date to avoid being charged. Once an order processes, they generally do not offer refunds, even if the box hasn't left their warehouse yet. It is frustrating, but that is the policy. According to complaints on BBB, users often get hit with a charge because they cancelled on the exact day of renewal rather than 24 hours prior.
Before You Cancel Nutrafol: What You Should Know
Consider these points before you cut the cord:
- No Partial Refunds: If you cancel mid-month, you don't get money back for the remaining days.
- Data Retention: They keep your account data unless you specifically request a data deletion via privacy settings.
- Pause Option: They allow you to pause shipments for up to 3 months if you just have too many bottles piling up.
- Timing: The best time to cancel is at least 3 business days before your renewal to account for system delays.
Having Trouble Cancelling Your Nutrafol Subscription?
If you are stuck in a loop, try these fixes:
- Check Third-Party Billing: Did you buy it via Amazon or a salon? You must cancel through them, not Nutrafol directly.
- Use Desktop: The mobile site can be finicky. Log in from a laptop.
- Clear Cache: Sometimes the "Deactivate" button hides behind old browser data. Clear your cache or use Incognito mode.
- Check Email: Ensure you are logging in with the exact email you used to buy it. Typos happen.
Subscription Plans and Pricing (2025)
| Plan Type |
Monthly Cost |
Billing Frequency |
Details |
| Monthly Plan |
$88.00 |
Every Month |
Flexible, cancel anytime. Most expensive option. |
| 3-Month Pack |
$79.00/mo |
Every 3 Months ($237) |
Billed quarterly. Harder to get a refund if you forget to cancel. |
| 6-Month Pack |
$75.00/mo |
Every 6 Months ($450) |
Billed semi-annually. Best value but highest upfront risk. |
How Pine AI Can Help You Cancel Your Nutrafol Subscription
