Facetory, founded in 2016, is a subscription box that delivers a fresh batch of Korean beauty products to your door. It's for anyone chasing that 'glass skin' look you see all over TikTok and in K-dramas. But maybe your skincare cabinet is overflowing, or the charges are just adding up. With plans ranging from $34.95 to $49.95, you can save up to $200 a year by canceling. This guide will help you cancel your subscription on their desktop website without any extra headaches.
How to Cancel Facetory Subscription on Desktop (Website)
Canceling your Facetory subscription happens on their website. You can't do it through an app because they don't really have one for account management. The process is straightforward, but you have to click through a few menus to get it done. Weirdly, a friend mentioned the cancel button didn't work on their phone's browser, so I'd stick to a desktop or laptop for this.
1 Log Into Your Facetory Account
First, head over to the Facetory website and click the little person icon to sign in. You can't cancel without being logged in, so don't skip this.
2 Navigate to 'Manage Subscriptions'
Once you're logged in, you should be on your account dashboard. Find the button that says Manage Subscriptions. It can be a little buried, so take a second to look for it. I had to refresh the page once before the link even showed up properly.
3 Find the Cancellation Link
You'll see your active subscription plan. Click on it. Now you have to scroll down to the bottom of the page to find the Cancel Subscription link. It's usually in smaller text, which is pretty annoying.
4 Confirm Your Cancellation
Facetory will likely ask you for a reason and might even pop up an offer to try and keep you. If you're set on canceling, just proceed until you get a final confirmation screen or message. Make sure you see that confirmation. Don't just close the tab.
Cancel Facetory Subscription with Email
If the website is giving you trouble, you can email their support team directly at support@facetory.com. They are generally pretty good about responding, usually within 1-2 business days. This is the best way to handle any billing disputes or if you have a specific question that the FAQ doesn't answer.
Before you cancel, know this: Facetory does not offer refunds on boxes that have already been charged or shipped. So, if you just got billed yesterday, you're still getting that box. You can, however, choose to 'Skip a Shipment' in your account settings, which is a good option if you just need a break. Your account data will remain after you cancel, in case you decide to come back.
Facetory Plans and Pricing 2025
| Plan | Billing Cycle | Price (USD) | Details |
|---|---|---|---|
| K-Glow Box | Quarterly | $34.95 | A curated box with 4-5 full-sized K-beauty skincare products. Good for trying out new items. |
| 7 Lux | Quarterly | $49.95 | A premium box with 7 full-sized products, often including skincare and body care items. This is their bigger, more comprehensive option. |
Frequently Asked Questions about Facetory
Can I unsubscribe from Facetory anytime?
Can I get a refund from Facetory if I forgot to cancel?
How do I know my Facetory subscription is cancelled?
How long does it take for Facetory to cancel?
What else should I know before I cancel my Facetory subscription?
How do I raise a complaint to Facetory?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
