Canceling on a computer is usually the most reliable way. The website has all the options, even if they are a bit hidden.
How to Cancel City Sports on Desktop or Laptop
1 Log In to Your Account
Navigate to the official City Sports website and log in to your member portal. You'll need the email and password you used when you first signed up.
2 Find the Membership Section
Once you're in, look for a tab or link labeled 'My Account,' 'Membership Details,' or something similar. It's usually in the top navigation bar or a side menu.
3 Locate the Cancellation Option
This is where it gets tricky. Some users report the cancel link is buried. Look for 'Manage Subscription' or 'Subscription Status.' You might have to click through a couple of pages to find the actual 'Cancel Membership' button.
4 Follow the Prompts
The site will likely ask for a reason you're leaving and might offer you a discount to stay. Just proceed with the cancellation. It's a bit of a pain, but stick with it.
5 Get Confirmation
Do not close the window until you see a confirmation message on the screen. More importantly, check your email for a cancellation confirmation. If you don't get one within an hour, assume it didn't work and try again or contact support.
How to Cancel City Sports on iPhone (iOS)
Using the app can be convenient, but sometimes it redirects you to the mobile website anyway. Be prepared for that.
1 Open the City Sports App
Make sure you have the official City Sports app installed and you're logged in. Note: You cannot cancel through your Apple ID subscriptions, as the membership is billed directly by City Sports.
2 Go to Your Profile or Account
Tap on the profile icon or the menu button (usually three lines) to find the 'Account' or 'Membership' section.
3 Manage Your Subscription
Inside your account settings, look for an option like 'Manage Subscription.' The app interface can be a little clunky, so you might need to tap around a bit.
4 Initiate Cancellation
Follow the on-screen instructions to cancel. You'll likely have to confirm your choice a couple of times. Don't fall for the last-minute offers if you're set on leaving.
5 Check for an Email Confirmation
Just like with the desktop method, a confirmation email is your proof. Keep it safe until you've confirmed you are no longer being charged.
How to Cancel City Sports on Android
The Android app experience is very similar to the iOS one. If the app feels buggy, just use your phone's web browser instead.
1 Launch the City Sports App
Open the app on your Android device and sign in. Remember, this subscription is not managed through the Google Play Store, so you have to cancel it directly in the app or on the website.
2 Navigate to Account Settings
Find your way to the account management area. This is typically found under a 'Profile,' 'Settings,' or main menu icon.
3 Find Your Membership Plan
Tap on 'Membership' or 'Subscription Details' to view your current plan. The option to cancel should be on this page.
4 Follow Cancellation Steps
Click the 'Cancel Membership' link and follow the prompts. They will ask for your reason for leaving. Select one and continue until the process is complete.
5 Verify with a Confirmation Email
Wait for the confirmation email to arrive. If it doesn't show up, the cancellation might not have been processed. Seriously, this email is your only proof.
Cancel City Sports by Phone or In-Person
If the online methods fail or you'd rather deal with a person, you can often cancel by calling or visiting your home club.
- By Phone: Call your local City Sports club's front desk. Ask for the membership department and state that you wish to cancel. They will guide you through the process, which may require you to provide your membership number and personal details.
- In-Person: Go to the front desk at your gym. You may need to fill out a cancellation form. This is a good way to get immediate confirmation, just be prepared for them to try to convince you to stay.
Before You Cancel: What You Should Know
Before you hit that cancel button, keep a few things in mind:
- Check Your Contract: Some memberships have a minimum term or require a 30-day notice period. Canceling early could result in a termination fee. It's annoying, but it's in the fine print.
- Final Billing Date: Canceling doesn't always stop the next payment. If you cancel too close to your billing date, you might still be charged one last time. Your access will typically continue until the end of that paid period.
- No Refunds: City Sports generally does not offer prorated refunds. If you cancel halfway through the month, you've paid for the full month.
Having Trouble Cancelling Your City Sports Subscription?
It's not always straightforward. If you're running into problems, here are a few things to try:
- Are you in a contract? If you signed up for a 12-month plan, you might not be able to cancel online until the term is over without a fee. You'll likely need to call them.
- Use a Desktop Computer: Mobile apps and websites can be glitchy. The desktop version of the member portal is almost always more reliable for account management.
- Clear Your Browser Cache: Sometimes old data can cause issues. Try clearing your cache and cookies or using an incognito/private browser window to log in and cancel.
- Contact Support Directly: If all else fails, it's time to call your club's front desk or find the corporate customer service number. Explain the issue and ask them to process the cancellation for you manually. Make sure you get a confirmation number or email.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Details |
|---|---|---|
| City Access | $49.99 | Access to a single home club, basic gym floor access, and locker rooms. |
| All-Club Access | $69.99 | Access to all City Sports locations nationwide, plus group fitness classes. |
| Elite Membership | $99.99 | All-Club Access benefits, plus guest privileges, towel service, and access to premium amenities like pools and saunas. |
How Pine AI Can Help You Cancel Your City Sports Subscription
Tired of navigating confusing menus and dealing with retention offers? Let Pine AI handle it. We can cancel your City Sports subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future unwanted charges.
Frequently Asked Questions about City Sports
Can I unsubscribe from City Sports anytime?
Can I get a refund from City Sports if I forgot to cancel?
How do I know my City Sports subscription is cancelled?
How long does it take for City Sports to cancel?
What else should I know before I cancel my City Sports subscription?
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How does Pine AI work with City Sports to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
