How to Cancel European Wax Center on iPhone (iOS)

Canceling your European Wax Center subscription isn't as simple as tapping a button in the app. Your 'subscription' is likely a pre-paid Wax Pass, which is tied to the physical location where you bought it. Here’s how to handle it using your iPhone.

1 Understand the App's Limitation

First, know that the European Wax Center app is primarily for booking appointments and viewing your history. You cannot directly cancel a pre-paid Wax Pass through the app's interface, which is a common point of frustration.

2 Open the EWC App and Find Your Center

Launch the app on your iPhone. Navigate to the 'My Center' or 'Locations' tab to find the contact information for the specific center where you originally purchased your Wax Pass.

3 Call Your Home Center Directly

Use the phone number listed in the app to call the center. This is the only effective way to initiate a cancellation. Be prepared to speak with a guest service associate or a manager.

4 Request the Cancellation

Clearly state that you wish to cancel your Wax Pass. Have your name and the phone number associated with your account ready. They will likely ask for a reason and may offer to freeze your pass instead.

5 Ask for Written Confirmation

Before ending the call, insist on receiving an email confirmation of the cancellation. This is your proof that the request was processed, so don't hang up without securing this.

How to Cancel European Wax Center on Android

If you're on an Android device, the process is identical to the one for iPhone users. The app is a tool to get you to the right person, not to cancel directly. It's a bit old-school, but here's what you do.

1 Recognize the App's Purpose

The EWC Android app, just like the iOS version, is designed for booking and managing appointments, not for financial transactions like canceling a Wax Pass. You'll need to use it to find contact details.

2 Find Your Center's Contact Info

Open the app and go to the section that lists EWC locations or specifies your 'home' center. Locate the phone number for the center where you made the purchase.

3 Place a Phone Call to the Center

Call the center directly. This is a required step, as cancellations are handled at the local level. It's best to call during off-peak hours, like mid-afternoon on a weekday, to avoid a long wait.

4 State Your Intention to Cancel

Inform the associate that you need to cancel your Wax Pass. Provide your account information. Be firm and polite, even if they offer alternatives like freezing your account.

5 Demand an Email Confirmation

Do not consider the cancellation complete until you have an email from the center confirming it. This is a critical step to prevent any future billing disputes or issues.

How to Cancel European Wax Center on Desktop or Laptop

Using a computer won't unlock a secret cancellation button, unfortunately. The process still ends with a phone call, but you can use the website to gather the necessary information first.

1 Log In to the EWC Website

Navigate to the official European Wax Center website and log in to your account. The dashboard will show your appointment history and any active Wax Passes.

2 Find Your Purchase Location

Your account details should list your 'home' center or the location where your pass is registered. Unlike other subscriptions, you can't just click a 'cancel' button here. The website, weirdly, also lacks this basic function.

3 Locate the Center's Phone Number

Use the website's location finder to get the direct phone number for that specific EWC center. The corporate number won't be able to help with a location-specific pass.

4 Call and Request Cancellation

Speak with a staff member and explain that you want to cancel your Wax Pass. They will guide you through their local process, which unfortunately can vary slightly from one franchise to another.

Cancel Your European Wax Center Wax Pass by Phone

Since all roads lead to a phone call, this is the most direct method. Here's how to ensure it goes smoothly:

Find the Right Number: You must call the specific EWC location where you purchased the Wax Pass. They are often individually owned franchises and manage their own accounts.
Have Your Info Ready: Know the full name and phone number associated with your EWC account.
Call and State Your Purpose: When you get an associate on the line, say, "Hi, I need to cancel my Wax Pass account."
Be Prepared for a Sales Pitch: They will almost certainly offer to 'freeze' your pass or transfer the value to a friend. If you want to cancel, politely decline these offers.
Confirm Cancellation: Ask for an email confirmation. This is non-negotiable. Without it, you have no proof the cancellation was processed.

Before You Cancel: What You Should Know

Before you make the call, keep these things in mind:

Refunds Are Unlikely: European Wax Center's official policy states that Wax Passes are non-refundable. Some users have reported success getting a prorated refund by citing state-specific consumer protection laws, but this is rare and requires persistence.
You Can Pause or 'Freeze' Your Pass: If you just need a break, most centers will allow you to freeze your pass for a few months. This can be a good alternative if you plan to return.
Transferring Your Pass: Some locations may allow you to transfer the remaining value of your pass to another person. This is handled at the discretion of the center manager.

Having Trouble Cancelling Your European Wax Center Subscription?

It's not always a smooth process. If you're hitting a wall, here are a few things to try:

Call the Center Manager: If the front desk associate is unhelpful, ask to speak directly with the center's manager. They have more authority to handle non-standard requests.
Contact Corporate Customer Service: If the local center is unresponsive, reach out to EWC's corporate customer service through their main website. While they can't cancel it for you, they can apply pressure on the franchise location.
Check Your Original Agreement: Look at the terms and conditions you agreed to when you purchased the pass. It should outline the cancellation policy.
Try Calling at a Different Time: If you can't get through, try calling during a weekday afternoon when they are typically less busy.

Subscription Plans and Pricing (2025)

Wax Pass Type	Services Included	Estimated Price (Pre-Paid)	Details
Eyebrow Wax Pass	12 Eyebrow Waxes	~$252 (Buy 9, Get 3 Free)	Saves money over per-service pricing. Valid at most EWC locations.
Brazilian Wax Pass	12 Brazilian Waxes	~$648 (Buy 9, Get 3 Free)	Their most popular pass with significant savings.
Full Leg Wax Pass	6 Full Leg Waxes	~$468 (Buy 5, Get 1 Free)	Designed for larger service areas.
Student Wax Pass	4 Services (Varies)	~$100 (25% off 4 services)	Requires a valid student ID. Limited to specific services.

Note: Prices are estimates and can vary significantly by location. The main benefit is a lower per-service cost.

How Pine AI Can Help You Cancel Your European Wax Center Subscription

Tired of navigating phone menus and dealing with local store policies? Let Pine AI handle it. We can contact European Wax Center on your behalf to process the cancellation, saving you the time and frustration of doing it yourself. Connect your account and let us take care of the rest.

Frequently Asked Questions about European Wax Center

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.