How to Cancel Your Massage Heights Subscription (2026)

You can try calling your specific "Home Retreat" directly. You can find the number on the Massage Heights Locations page.

Warning: They will likely tell you that cancellations cannot be processed over the phone and will force you to come in or send a letter. It is still worth a try to get the specific email address for the manager.

The policy is strict and often frustrating. Generally, you must provide a 30-day written notice before your cancellation becomes effective. This means you will likely be billed for one more month after you submit your request.

Additionally, if you are in an initial 12-month term, you might face a buyout fee to leave early. Unused massage credits often expire 30 to 60 days after your membership ends, so use them or lose them. Pissed Consumer reviews frequently mention people being charged for months after they thought they cancelled because they didn't get a receipt.

Check Your Credits

Do you have unused massages banked? You usually have a limited window (often 30 days) to use them after cancelling.

The 30-Day Rule

Expect one final charge. If your billing date is the 1st and you cancel on the 2nd, you are paying for the next month regardless.

Freeze vs. Cancel

Some locations allow you to "freeze" your membership for a lower fee (e.g., $10/month) to keep your credits active. This might be better if you plan to return, but watch out for hidden reactivation fees.

If they are ignoring your letters or claiming the "manager isn't in," try these troubleshooting steps:

• Call Corporate: While they usually defer to the franchise owner, filing a complaint with corporate can sometimes apply pressure.
• Check Your Bank: If you have proof of cancellation (certified mail receipt) and they keep charging you, contact your bank to stop payment or dispute the charges.
• Review the Contract: Look for the specific clause regarding cancellation. If they are violating their own terms, point it out in writing.
• Go During Business Hours: Managers are often only there 9-5 on weekdays. Going on a Sunday might result in a front desk agent telling you they can't help.

Prices vary significantly by location and state.

Cancelling a gym or spa membership is notoriously difficult in 2025, with franchises relying on lost paperwork to keep billing you. Pine AI handles the confrontation and the paperwork so you don't have to.

Step 1: Let's get started to cancel Massage Heights Simply tell us you want to quit Massage Heights. We will ask for your home location and basic account details to locate your specific contract.

Step 2: Pine gets to work We generate the required written notice, send it via the correct channels (including certified mail if needed), and follow up with the franchise. We navigate the awkward "retention" conversations for you.

Step 3: You're free from Massage Heights The monthly deductions stop. You get a confirmation of cancellation without ever having to drive to the spa and argue with a manager.