This is the most reliable way to cancel your BoxyCharm subscription. Since the company is now part of Ipsy, you have to use the Ipsy website. Trying to do this on a mobile browser can be a real pain, so we recommend using a computer.
How to Cancel BoxyCharm on Desktop or Laptop (The Ipsy Website)
1 Log into Your Ipsy Account
First, go to the Ipsy website. Since BoxyCharm merged with Ipsy, all account management happens there. Enter your login credentials to access your account dashboard.
2 Navigate to Account Settings
Once you're logged in, find your profile icon, which is usually in the top-right corner of the page. Click on it, and from the dropdown menu, select Account.
3 Find Your Membership Section
On the Account page, scroll down until you see the section for your subscription. It will be labeled with your current plan, like 'BoxyCharm by Ipsy'. This is where the magic happens.
4 Click 'Manage Membership'
Under your plan details, you'll see a link or button that says Manage Membership. Click this to proceed. They make you dig for it a little bit.
5 Follow the Cancellation Prompts
You'll be taken to a page where they might offer you other options, like skipping a month. Scroll to the bottom and look for the 'Cancel Your Membership' link. They will likely ask for a reason you're leaving. Select one to continue.
6 Confirm Your Cancellation
After giving a reason, you'll need to click a final confirmation button. Make sure you complete this last step. You should receive a confirmation email shortly after. If you don't, check your account page again to be sure it says 'Inactive'.
How to Cancel BoxyCharm on iPhone (iOS App Store)
If you originally signed up for BoxyCharm through the Apple App Store, you must cancel it there. You cannot cancel an App Store subscription on the Ipsy website, which is a common point of confusion.
1 Open the Settings App
Tap the gray gear icon on your iPhone's home screen to open Settings.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on this banner to access your Apple ID settings.
3 Select 'Subscriptions'
On the Apple ID screen, tap on the Subscriptions option. This will show you all the active and expired subscriptions linked to your Apple account.
4 Find the BoxyCharm/Ipsy Subscription
Scroll through the list to find your BoxyCharm or Ipsy subscription. Tap on it to open the management screen.
5 Tap 'Cancel Subscription'
At the bottom of the screen, you'll see a red Cancel Subscription button. Tap it and confirm your choice. The subscription will remain active until the end of the current billing period.
How to Cancel BoxyCharm on Android (Google Play Store)
For Android users who subscribed via the Google Play Store, your billing is handled by Google. This means you need to cancel it directly within the Play Store app.
1 Open the Google Play Store
Find and tap the Google Play Store app icon on your Android device.
2 Tap Your Profile Icon
In the top-right corner of the Play Store, tap on your profile picture or initial.
3 Select 'Payments & subscriptions'
A menu will pop up. From this list, choose Payments & subscriptions.
4 Tap 'Subscriptions'
On the next screen, you'll see an option for Subscriptions. Tap it to view all subscriptions managed by your Google account.
5 Find and Cancel Your Subscription
Locate the BoxyCharm or Ipsy subscription in the list and tap on it. Then, tap the Cancel subscription button at the bottom and follow the on-screen instructions to confirm.
Cancel BoxyCharm by Contacting Support
If you're stuck in a loop on the website and can't cancel, your last resort is contacting Ipsy Care. Go to the Ipsy Help Center and submit a request through their online form. Be very direct in your message, stating your full name, email, and that you want to cancel your membership immediately. Expect a response within 24 to 48 hours. It's a good idea to keep a copy of your conversation just in case.
Before You Cancel: What You Should Know
A few things to keep in mind before you go:
- No Refunds: Ipsy and BoxyCharm have a strict no-refund policy for subscription fees you've already paid. If you cancel, you'll still receive any remaining boxes from your prepaid term.
- Cancellation Deadline: You must cancel before 12 PM PT on the last day of the month. If you miss this deadline, you will be charged for and receive the next month's box. No exceptions.
- Pausing is an Option: Instead of canceling, you can choose to 'Skip a Month'. This option is available in the 'Manage Membership' section and can be a good alternative if you just need a break.
- You'll Lose Your Points: Any 'Charms' or points you've accumulated will be forfeited when you cancel. If you're close to a reward, consider redeeming it before you finalize the cancellation.
Having Trouble Cancelling Your BoxyCharm Subscription?
It can be really frustrating when the cancel button seems to be hiding. Here are a few common fixes:
- Check Where You Subscribed: Did you sign up through the Apple App Store or Google Play? If so, you absolutely must cancel there. The Ipsy website won't work for these subscriptions.
- Use a Desktop Computer: The mobile version of the site can be buggy. Some users report the cancel button doesn't even show up on their phone. Using a laptop or desktop often solves this instantly.
- Clear Your Browser Cache: Old website data can cause weird issues. Try clearing your browser's cache and cookies, or open an incognito/private window and log in again.
- Contact Support Directly: When all else fails, submit a ticket to Ipsy Care. It might take a day or two, but their support team can cancel the subscription for you manually. It's slower, but it works.
Subscription Plans and Pricing (2025)
| Plan Name | Price (per month) | Details |
|---|---|---|
| Glam Bag | $14 | 5 deluxe-sized beauty samples in a themed makeup bag. You get to choose 1 of the products. |
| BoxyCharm | $30 | 5 full-sized products from well-known and emerging brands. You get to choose 3 of the products. |
| Icon Box | $60 (Quarterly) | 8 full-sized products curated by a beauty industry icon. This box replaces your base plan for that month. |
Note: Prices are subject to change and may not include a small handling fee or local sales tax.
How Pine AI Can Help You Cancel Your BoxyCharm Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle your BoxyCharm (Ipsy) cancellation for you. It's fast, secure, and saves you the headache. Connect your accounts, and we'll manage the process so you can avoid unwanted charges for good.
Frequently Asked Questions about BoxyCharm
Can I unsubscribe from BoxyCharm anytime?
Can I get a refund from BoxyCharm if I forgot to cancel?
How do I know my BoxyCharm subscription is cancelled?
How long does it take for BoxyCharm to cancel?
What else should I know before I cancel my BoxyCharm subscription?
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How does Pine AI work with BoxyCharm to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
