BoxyCharm, established in 2013, delivers monthly beauty boxes ranging from $30 to $60. Whether you manage your account on iOS, Android, or desktop, cancelling can save you up to $720 annually. Visit BoxyCharm at boxycharm.com. With the "de-influencing" trend on TikTok making everyone rethink their makeup hoards, you might be ready to quit. Trustpilot lists a rough 1.6-star rating, often flagging "poor customer service" and "billing issues" as major pain points. Pissed Consumer highlights over 2,000 complaints in the last 3 years. Recent price hikes and shipping delays following the Ipsy merger have only added fuel to the fire.
How to Cancel BoxyCharm on iPhone (iOS)
Most users subscribe directly via the website, but if you used the iOS app and Apple Pay, follow these steps.
How to Cancel BoxyCharm on Android
If you managed your subscription through the Google Play Store, this is the only way to stop the charges.
How to Cancel BoxyCharm on Desktop or Laptop
This is the most common method for cancelling since most users sign up directly through the site. Be careful, they use dark patterns here.
Cancel by Email or Live Chat
If the buttons are not working, you can try the BoxyBot on their website. It is frustrating, but typing "Cancel Subscription" repeatedly can sometimes trigger a ticket. Alternatively, email support@boxycharm.com. Be warned that response times can be slow, often taking 48 to 72 hours.
What is BoxyCharm Cancellation Policy
BoxyCharm has a strict cutoff. You must cancel by the last day of the month to avoid being charged for the next month. If you cancel on the 1st, you are getting that month's box whether you want it or not. They do not offer refunds for renewals that have already processed. It is a hard rule. People frequently complain on the BBB that they cancelled a few hours late and were still charged $30+.
Before You Cancel BoxyCharm: What You Should Know
Lose Your Charms
If you have accumulated "Charms" (loyalty points), use them before you cancel. Once your account is inactive, you lose access to the Charm Room.
No Partial Refunds
They do not prorate. If you prepaid for a 3-month or 12-month plan, cancelling only stops the next renewal. You will still receive the boxes you already paid for.
Data Retention
Your account data stays in their system unless you specifically request a data deletion via their privacy portal.
Having Trouble Cancelling Your BoxyCharm Subscription?
The "Confirm" Email Trap
Many users think they cancelled on the site, only to get billed again. This happens because they missed the mandatory confirmation email. Check your spam folder immediately after cancelling.
Clear Your Cache
If the "Cancel" button is greyed out or missing, try opening the site in an Incognito/Private window. Their site is known to be glitchy with cookies.
If they keep charging you after you have confirmation of cancellation, you might need to dispute the charge. Keep screenshots of your cancellation confirmation.
Subscription Plans and Pricing (2025)
| Plan Name |
Monthly Price |
Details |
| BoxyCharm Base |
~$30.00 |
5 full-size products. Valued over $175. |
| BoxyCharm Premium |
~$60.00 |
6 full-size products. Valued over $215. |
| Icon Box (Quarterly) |
~$60.00 |
8 full-size products. Curated by icons. Replaces base box. |
How Pine AI Can Help You Cancel Your BoxyCharm Subscription
