BoxyCharm, established in 2013, delivers monthly beauty boxes ranging from $30 to $60. Whether you manage your account on iOS, Android, or desktop, cancelling can save you up to $720 annually. Visit BoxyCharm at boxycharm.com. With the "de-influencing" trend on TikTok making everyone rethink their makeup hoards, you might be ready to quit. Trustpilot lists a rough 1.6-star rating, often flagging "poor customer service" and "billing issues" as major pain points. Pissed Consumer highlights over 2,000 complaints in the last 3 years. Recent price hikes and shipping delays following the Ipsy merger have only added fuel to the fire.
How to Cancel BoxyCharm on iPhone (iOS)
Most users subscribe directly via the website, but if you used the iOS app and Apple Pay, follow these steps.
1 Open Settings
Tap the Settings app on your iPhone home screen. If you subscribed directly through the BoxyCharm app using Apple Pay, this is where you need to go.
2 Tap Your Name
Click on your Apple ID profile at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. If you do not see BoxyCharm listed here, you likely subscribed directly through their website. In that case, skip to the Desktop section.
4 Cancel Subscription
Tap on BoxyCharm and select Cancel Subscription. You might have to confirm this choice to stop the billing.
How to Cancel BoxyCharm on Android
If you managed your subscription through the Google Play Store, this is the only way to stop the charges.
1 Open Google Play Store
Launch the Google Play Store app on your device.
2 Tap Profile Icon
Click your profile picture in the top right corner.
3 Payments and Subscriptions
Select Payments & subscriptions and then tap on Subscriptions.
4 Select BoxyCharm
Find BoxyCharm in the list. If it is missing, you probably signed up via their website directly. If it is there, tap Cancel subscription and follow the prompts.
How to Cancel BoxyCharm on Desktop or Laptop
This is the most common method for cancelling since most users sign up directly through the site. Be careful, they use dark patterns here.
1 Log In to Your Account
Go to the BoxyCharm website and log in. Navigate to the My Account tab on the left side of the screen.
2 Manage Subscription
Scroll down to the My Subscriptions section. You will see your active boxes here. Click Edit next to the subscription you want to drop.
3 Select Cancel Subscription
Scroll to the bottom of the page and click Cancel Subscription. They will try to offer you a pause or a discount. Ignore it and click Cancel Anyway.
4 Select Reason
Select a reason for leaving. It does not matter what you pick. Just get through the survey.
5 Confirm via Email
This is the trickiest part. They often send an email to confirm your cancellation. You must open that email and click the confirmation link, or your subscription will remain active.
Cancel by Email or Live Chat
If the buttons are not working, you can try the BoxyBot on their website. It is frustrating, but typing "Cancel Subscription" repeatedly can sometimes trigger a ticket. Alternatively, email [email protected]. Be warned that response times can be slow, often taking 48 to 72 hours.
What is BoxyCharm Cancellation Policy
BoxyCharm has a strict cutoff. You must cancel by the last day of the month to avoid being charged for the next month. If you cancel on the 1st, you are getting that month's box whether you want it or not. They do not offer refunds for renewals that have already processed. It is a hard rule. People frequently complain on the BBB that they cancelled a few hours late and were still charged $30+.
Before You Cancel BoxyCharm: What You Should Know
Lose Your Charms
If you have accumulated "Charms" (loyalty points), use them before you cancel. Once your account is inactive, you lose access to the Charm Room.
No Partial Refunds
They do not prorate. If you prepaid for a 3-month or 12-month plan, cancelling only stops the next renewal. You will still receive the boxes you already paid for.
Data Retention
Your account data stays in their system unless you specifically request a data deletion via their privacy portal.
Having Trouble Cancelling Your BoxyCharm Subscription?
The "Confirm" Email Trap
Many users think they cancelled on the site, only to get billed again. This happens because they missed the mandatory confirmation email. Check your spam folder immediately after cancelling.
Clear Your Cache
If the "Cancel" button is greyed out or missing, try opening the site in an Incognito/Private window. Their site is known to be glitchy with cookies.
Contact Your Bank
If they keep charging you after you have confirmation of cancellation, you might need to dispute the charge. Keep screenshots of your cancellation confirmation.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Details |
|---|---|---|
| BoxyCharm Base | ~$30.00 | 5 full-size products. Valued over $175. |
| BoxyCharm Premium | ~$60.00 | 6 full-size products. Valued over $215. |
| Icon Box (Quarterly) | ~$60.00 | 8 full-size products. Curated by icons. Replaces base box. |
How Pine AI Can Help You Cancel Your BoxyCharm Subscription
With beauty prices rising and the "underconsumption core" trend taking over social media in the last 12 months, dumping that extra monthly expense is a smart move. Pine AI makes it effortless.
Step 1: Let's get started to cancel BoxyCharm Simply tell us that you want to cancel your subscription with BoxyCharm, and we will ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
Step 3: You're free from BoxyCharm The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about BoxyCharm
Can I unsubscribe from BoxyCharm anytime?
Can I get a refund from BoxyCharm if I forgot to cancel?
How do I know my BoxyCharm subscription is cancelled?
How long does it take for BoxyCharm to cancel?
What else should I know before I cancel my BoxyCharm subscription?
How do I raise a complaint to BoxyCharm?
How does Pine AI work with BoxyCharm to cancel my subscription?
