How to Cancel Your Equinox Subscription (2025)

Equinox has a reputation for a strict and somewhat frustrating cancellation policy. Generally, you must provide a 45-day written notice to cancel a physical club membership. This means you will likely be billed for one more month (plus a pro-rated amount) after you say "I quit." It is a common complaint on Trustpilot. If you are within your initial 12-month contract, you might be on the hook for the remaining balance unless you move 25 miles away from a club or have a medical disability (proof required). For the digital-only Equinox+ app, you can cancel anytime, and it stops at the end of the current billing cycle.

Before you pull the plug, check your contract status.

• Fees: If you cancel the gym membership mid-contract without a valid reason (move/medical), you may face a buyout fee or owe the remaining months.
• Refunds: Equinox generally does not offer refunds for partial months or unused time. Once the charge hits, it is gone.
• Data: Your workout history in the app will likely be saved for a while if you reactivate, but do not count on it being there forever.
• Timing: The best time to cancel is at least 46 days before you want to stop paying. Do it early.

If the online buttons are missing or the emails are bouncing, try these troubleshooting tips:

• Go In-Person: It is awkward, but walking into your home club and speaking to the manager is the most effective method. Ask for a printed receipt of cancellation.
• Send Certified Mail: If they ignore emails, send a certified letter with a return receipt requested to the club location and their corporate HQ. This is legal proof of your notice.
• Check Third Parties: If you pay via Amex Platinum credits or a corporate wellness plan, you might need to cancel through that portal, not Equinox directly.
• Block Payments: As a last resort, if they keep charging you after the 45-day period, contact your bank to stop the payments.

With luxury gym prices hiking up again in 2025, dumping that unused Equinox membership is a smart financial move. Pine AI makes the breakup painless.

Step 1: Let's get started to cancel Equinox Tell us you want to quit Equinox. We will ask for your basic account details or the club location you signed up with.

Step 2: Pine gets to work We navigate the 45-day notice clauses and handle the awkward emails to the "Concierge." We wait on hold and push back against retention tactics so you don't have to.

Step 3: You're free from Equinox The billing stops. You avoid the awkward exit interview at the front desk and get a confirmed cancellation without the stress.