Equinox, founded in 1991, is the definition of a luxury fitness club, offering high-end equipment, personal training, and the Equinox+ digital app. But that luxury comes at a price. With subscription costs ranging from $39.99 to over $500 a month, many people cancel to cut down on expenses. Whether you're tired of the fees or just not vibing with the 'Rich Mom' energy everyone's talking about on TikTok, this guide will help you cancel. We cover how to cancel on desktop and mobile, potentially saving you up to $4,800 a year.
How to Cancel Equinox Subscription on Desktop
Canceling your Equinox membership online is possible, but usually only for the Equinox+ digital app. For a full gym membership, the website will likely just direct you to contact your club. It's a known frustration.
1 Log In to Your Account
First, head over to the Equinox website and sign in. You'll need your username and password. If you forgot it, the password reset is your first step.
2 Navigate to 'My Account'
Once you're in, look for the 'My Account' section. It's usually in the top right corner. This is where all your membership details are hiding.
3 Find Your Membership Details
This is where it gets tricky. You're looking for a tab labeled 'Membership' or 'Manage Membership'. Honestly, they don't make it obvious. I had to click around for a bit before I found it tucked away.
4 Locate the Cancellation Link
If you have a digital-only Equinox+ membership, you might see a 'Cancel Subscription' link. For physical gym memberships, they often force you to contact your home club. If you don't see a cancel button, that's why. It's a common complaint.
5 Confirm Your Cancellation
If the button exists, click it and follow the prompts. Make sure you get to a final confirmation screen and screenshot it. Always get proof.
How to Cancel Equinox Subscription on Mobile
Thinking you can just tap a button in the Equinox app to cancel your gym membership? Think again. The mobile process is less about the app and more about using your phone to actually call your club. It's a hassle.
1 Understand the App's Limits
For a physical gym membership, you almost certainly cannot cancel directly through the app. The app is great for booking classes, but not for breaking up with the gym.
2 Find Your Home Club's Info
Use the app to find the phone number or address for your 'home club'. This is the location where you originally signed up.
3 Call or Visit In Person
You'll need to either call them or go in person. Yes, really. It feels a bit old-school, but that's how they handle most cancellations to ensure you've completed all the required paperwork.
4 Request to Cancel
Whether on the phone or in person, state clearly that you want to cancel. They will likely try to convince you to stay or freeze your account instead. Be firm and ask for the cancellation paperwork.
5 Get Written Confirmation
Do not leave or hang up without getting a copy of your cancellation request or a confirmation email. One user on Trustpilot said, 'They claimed they never received my request until I showed them the email confirmation I demanded.' Always get it in writing.
Cancel Equinox Subscription with phone
Calling your home club is the most common way to cancel a physical membership. You can find your club's specific number on the Equinox website or in the app. Be prepared for a conversation where they may try to retain you as a customer. Hours are typically standard gym operating hours, but it's best to call during business hours (9 AM - 5 PM) to reach the membership department directly.
Cancel Equinox Subscription with email
Some clubs may allow you to initiate a cancellation via email, but it's not a guaranteed method. You should email the general manager or membership director of your home club. Expect a response time of 2-3 business days, and you will likely still need to fill out a form or follow up with a phone call. This is better for creating a paper trail than for a quick cancellation.
Before you cancel, know this: Equinox is strict. You typically won't get a refund for a partially used month, and you must give notice, often 30 to 45 days, depending on your contract. Your account data will likely remain in their system. They do offer a 'freeze' option for a monthly fee, which can be a decent alternative if you just need a temporary break.
Equinox Plans and Pricing 2025
| Plan | Monthly Price (Approx.) | Details |
|---|---|---|
| Equinox+ App | $39.99 | Access to the digital app only. Includes on-demand and live classes from Equinox, SoulCycle, and more. No gym access. |
| Single-Club Access | $225 - $310 | Full access to all amenities and classes at one single, designated Equinox club location. |
| All-Access | $310 - $350 | Access to most Equinox clubs across the country. Excludes certain exclusive locations like Hudson Yards and E by Equinox. |
| E by Equinox | $500+ | The most premium tier. Access to all clubs, including the ultra-exclusive 'E' locations, with top-tier amenities and services. |
Frequently Asked Questions about Equinox
Can I unsubscribe from Equinox anytime?
Can I get a refund from Equinox if I forgot to cancel?
How do I know my Equinox subscription is cancelled?
How long does it take for Equinox to cancel?
What else should I know before I cancel my Equinox subscription?
How do I raise a complaint to Equinox?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
