How to Cancel an AdvoCare Preferred Customer Membership or Subscription Order

AdvoCare cancellation depends on what you are trying to stop. A Preferred Customer membership is different from a product subscription order. The Preferred Customer program gives a product discount and can renew annually. Product subscription orders ship products on the cadence selected when the order was set up.

The current AdvoCare Preferred Customer signup page lists Preferred Customer enrollment at $24.95 and says Preferred Customers can save 20%. Older Preferred Customer terms describe annual renewal and say a Preferred Customer may cancel the account at any time by contacting Customer Service at 1-800-542-4800. Use your current account page and current renewal notice for the exact fee and renewal date.

Best AdvoCare Cancellation Routes

Call Customer Service when you need to cancel the Preferred Customer account. Use the account area and Customer Service for product subscription orders, because shipment cadence and product status affect the next step.

Step-by-Step: How to Cancel AdvoCare

Cancel a Preferred Customer Membership

Use this route when the charge is for the Preferred Customer program rather than a specific product order.

1. Find the account email and Preferred Customer ID if you have it.
2. Check the renewal date in your AdvoCare account or renewal email.
3. Call AdvoCare Customer Service at 1-800-542-4800.
4. Ask to cancel the Preferred Customer membership and turn off auto-renewal.
5. Ask whether any product subscription orders remain active.
6. Request a written confirmation or support case number.
7. Save the date, time, representative name if given, and confirmation.

Preferred Customer terms describe annual renewal and an Auto Renewal option that can charge a valid card on file on the first day of the anniversary month. Because current fees and account screens can change, confirm the exact renewal amount and date in your account.

Cancel Product Subscription Orders

AdvoCare's FAQ says product subscription orders ship according to the cadence selected when the order was set up. That means a product subscription order can renew or ship separately from the Preferred Customer membership.

Check:

If a product subscription order is already processing, Customer Service may need to tell you whether it can still be canceled, shipped, corrected, or returned.

Returns, Product Promise, and Damaged Shipments

AdvoCare's Returns and Resignation page includes Product Promise and return policy information. Its FAQ says damaged or incorrect shipments should be reported to Customer Service within 30 days for a correction. AdvoCare also points customers to Customer Service for Product Promise help.

Keep cancellation and returns separate:

If you are returning product, ask whether you need a return authorization, which items are eligible, what deadline applies, and whether shipping costs are refundable.

Support Contacts

Current AdvoCare support information appears across the Customer Service and Preferred Customer pages:

Use the phone for account cancellation and ask for a written confirmation afterward. Use email or account support when you need a record for privacy, product return, shipment correction, or a billing follow-up.

If AdvoCare Charges You After Cancellation

First identify what generated the charge:

Contact AdvoCare with the account email, charge date, charge amount, last four digits of the payment method, cancellation confirmation, and order or renewal details. If a credit card charge still appears to be a billing error after merchant review, the FTC says written billing-error notices generally must reach the card issuer within 60 days after the first bill with the error was sent.

What to Say When You Cancel

Use this script:

"Please cancel my AdvoCare Preferred Customer membership and turn off annual auto-renewal. My account email is [email], and my renewal date appears to be [date]. Please confirm the membership is canceled, no annual renewal will occur, and whether any product subscription orders remain active."

For product subscription orders, add:

"Please also cancel the product subscription order for [product name]. The next shipment or billing date appears to be [date]. Please confirm whether anything has already shipped and whether any return or refund process applies."

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Frequently Asked Questions

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