Trying to contact Yoga-Go can feel like a workout all on its own. Whether you're dealing with common issues like surprise billing disputes or just trying to figure out how to cancel a subscription, which many users on Trustpilot seem to struggle with, getting a straight answer can be tough. It seems like everyone is trying to get on that home-workout wellness trend, but navigating the app's customer service is a whole other challenge. Your main ways to reach them are through their website's contact form, which is basically email, or by trying your luck on their social media pages. You can find their main site at yoga-go.io, but don't expect to find a phone number waiting for you.
Different Ways to contact Yoga-Go
| Contact Method | Details & Availability | Best For |
|---|---|---|
[email protected] |
Non-urgent inquiries, billing questions, cancellations | |
| In-App Support | Via the 'Help' section in the app | Technical issues, account questions |
| Help Center | Self-service articles on their website | Finding quick answers to common questions |
| Phone | No public phone number available | Not applicable |
Customer Support Channels
📞 Phone Support
Unfortunately, Yoga-Go does not list a public phone number for customer support. This is a common frustration mentioned by users online. All support is handled through digital channels.
📧 Email Support
This is the most direct way to contact a human representative.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] |
Expect a response within 24-72 hours. Be as detailed as possible in your first email. |
💬 Live Chat or Website Bot
Yoga-Go does not offer a traditional live chat service. The closest option is the help section within the app, which may guide you through a series of questions before allowing you to submit a support ticket. It does not typically escalate to a live human in real-time.
📱 In-App Support
This is your main hub for getting help directly within the Yoga-Go experience.
- Platforms: iOS and Android
- Steps to access support:
- Open the Yoga-Go app.
- Go to your Profile or Settings section.
- Look for a 'Help', 'Support', or 'Contact Us' option.
- Follow the prompts to find articles or submit a request.
Estimated Response Times from Yoga-Go
| Method | Expected Wait Time |
|---|---|
| 24 - 72 hours | |
| In-App Ticket | 24 - 72 hours |
| Phone | Not Available |
| Live Chat | Not Available |
Tips to Reach Support Faster from Yoga-Go
- Be Extremely Detailed: In your first email or ticket, include the email you signed up with, the date of your transaction, and a screenshot of the issue. The less back-and-forth, the better.
- Use a Clear Subject Line: Instead of "Help," try something specific like "Billing Error on [Date]" or "Cancellation Request for [Email Address]."
- Check the Help Center First: Your question might already be answered in their FAQ section, which is much faster than waiting for an email response.
- Contact Them Once: Sending multiple emails can sometimes push your request to the back of the queue. It's frustrating, but patience is key here.
Before You Call: What to Have Ready
Okay, so you can't call them, but the same rules apply for sending an email or support ticket. Don't waste your time with endless email chains. Get this stuff ready first.
- The email address you used to sign up. They can't find your account without it. Seriously.
- Your Order or Transaction ID. This is usually in the receipt email you got from the App Store or Google Play.
- A screenshot of the problem. Whether it's a billing issue or a technical glitch, a picture makes it a thousand times easier for them to understand.
- The date the problem occurred. Be specific. "Last week" isn't helpful.
Where to Quickly Solve Problems with Yoga-Go
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An incorrect charge | Email ([email protected]) |
Include the exact date and amount from your bank statement. Email creates a paper trail, which is crucial for billing disputes. |
| The app is crashing | In-App Support / Help Center | First, try basic troubleshooting: update the app, restart your phone. If that fails, use the in-app form to report the bug. |
| You want to cancel | App Store / Google Play Settings | This is almost always faster than contacting support. Manage your subscriptions directly through your phone's settings. |
| You can't access a feature | Email ([email protected]) |
Take a screenshot showing you're logged in but the feature is locked. It could be an account sync issue they need to fix. |
Additional Helpful Links for Yoga-Go
How Pine AI Can Help You Save Time Contacting Yoga-Go
Tired of waiting for a response from Yoga-Go? Let Pine AI handle it. We can help you cancel your subscription, track down billing issues, and manage your account without the headache of back-and-forth emails. It's fast, secure, and designed to save you time and frustration. Get started in just a few clicks.
Frequently Asked Questions about Yoga-Go
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Why was I charged after I canceled my Yoga-Go free trial?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
