Trying to contact Yoga-Go can feel like a workout all on its own. Whether you're dealing with common issues like surprise billing disputes or just trying to figure out how to cancel a subscription, which many users on Trustpilot seem to struggle with, getting a straight answer can be tough. It seems like everyone is trying to get on that home-workout wellness trend, but navigating the app's customer service is a whole other challenge. Your main ways to reach them are through their website's contact form, which is basically email, or by trying your luck on their social media pages. You can find their main site at yoga-go.io, but don't expect to find a phone number waiting for you.
Different Ways to contact Yoga-Go
Getting in touch with Yoga-Go isn't as straightforward as with other services. They don't offer phone or live chat support, so you'll have to rely on written communication. Below is a breakdown of your limited options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | support@yoga-go.io or via their website's contact form. Available 24/7, but responses are not immediate. |
Documenting your issue, refund requests, and cancellation confirmations. |
| Social Media | Facebook, Instagram | Public complaints or getting general attention, not for resolving specific account issues. |
Customer Support Channels
Here’s a more detailed look at the specific channels available, or in some cases, unavailable.
a. 📞 Phone Support
Yoga-Go does not provide a public phone number for customer support. Any number you find on third-party websites is likely not legitimate.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
This is your primary method for contacting them directly. All inquiries, whether through the app or the website form, are funneled through their email support system.
| Purpose | Notes | |
|---|---|---|
| General Support | support@yoga-go.io |
Response times can be slow, often taking 2-5 business days or more based on user reports. |
c. 💬 Live Chat or Website Bot
There is no live chat feature available on the Yoga-Go website or in the app. You cannot speak with a representative in real-time.
d. 📱 In-App Support
Contacting support through the app simply opens a form that sends an email to their support team.
- Platform: iOS & Android
- Steps to access: Typically, you can find the contact option by navigating to Profile > Settings > Help or Contact Us within the app. This will open a pre-populated email form.
⏱️ Estimated Response Times from Yoga-Go
Patience is key when waiting for a response. Based on widespread user feedback, here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 2-5+ Business Days | |
| Chat | Not Available |
| App (via form) | 2-5+ Business Days |
🔍 Tips to Reach Support Faster from Yoga-Go
- Use a clear subject line. Instead of "Help," write "Billing Issue on [Date]" or "Cancellation Request for [Your Email]".
- Include all details upfront. Provide the email you signed up with, the date of the transaction, and the last four digits of the card charged to avoid back-and-forth emails.
- Cancel through your app store first. Before contacting them for a refund, make sure you've already canceled the subscription renewal in your Apple or Google Play settings. This strengthens your case.
Before You Contact Them: What to Have Ready
Look, don't waste your time going back and forth in a long email chain. Before you even open that contact form, get your information ready. You will absolutely need it, and having it handy makes you look prepared and serious.
- The email address you signed up with: This is the most critical piece of information. They can't find your account without it.
- The date and amount of the charge: If you have a billing dispute, have the exact details from your bank statement ready.
- A screenshot of the problem: Whether it's a billing error or a technical glitch, a picture helps prove your case and can reduce confusion.
Where to Quickly Solve Problems with Yoga-Go
Based on common problems shared online, here’s the best way to tackle specific issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Apple/Google Play Subscription Settings | This is the most effective method. It bypasses Yoga-Go's support entirely and prevents future charges. Only email them if you're also seeking a refund. |
| Getting a Refund | Email (support@yoga-go.io) |
Be persistent and polite. Clearly state that you have already canceled the subscription renewal and are requesting a refund per their policy (if applicable). |
| An Unauthorized Charge | Your Bank or Credit Card Company | If you believe a charge is fraudulent or you can't get a response, filing a chargeback with your bank is often the quickest path to getting your money back. |
| Technical App Glitches | App Store / Google Play Review | Sometimes, leaving a detailed 1-star or 2-star review explaining the bug can get a faster response from the development team than an email to support. |
Additional Helpful Links for Yoga-Go
For self-service, these links are your best bet.
Frequently Asked Questions about Yoga-Go Customer Service
What's the fastest way to contact Yoga-Go?
How do I file a complaint about Yoga-Go?
Where can I find my account detail number for Yoga-Go?
How long does it take for Yoga-Go to get back to me?
What's the quickest way to cancel a subscription with Yoga-Go?
How do I escalate a complaint with Yoga-Go?
Is the 'free trial' really free?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
