Trying to get in touch with Primal Harvest? It can be a bit of a hassle, especially if you're dealing with common issues like surprise billing disputes or trying to cancel a subscription, which many people on the Better Business Bureau complain about. Whether you're trying to figure out if their collagen is part of the 'everything shower' glow-up routine you saw on TikTok or just need to track an order, here’s how to reach them. You can contact Primal Harvest via their phone number (+1 631-769-2227), email (support@primalharvest.com), or through their social media profiles on Facebook and Instagram. For general info, it's always best to start at the official Primal Harvest site.
Different Ways to Contact Primal Harvest
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | +1 631-769-2227 (Mon-Fri, 9am-5pm EST) | Urgent issues, cancellations, billing disputes |
| Email / Contact Form | support@primalharvest.com | General questions, order tracking, non-urgent issues |
| Social Media | Facebook, Instagram | Public complaints, getting a faster response |
| Mailing Address | 2045 NIAGARA FALLS BLVD, STE 4, NIAGARA FALLS, NY 14304-1675 | Formal correspondence, legal notices (not for support) |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (EST) |
|---|---|---|
| Main Customer Support | +1 631-769-2227 | Monday – Friday, 9:00 AM – 5:00 PM |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | support@primalharvest.com | Average response time is 24-48 business hours. |
c. 💬 Live Chat or Website Bot
Primal Harvest does not appear to offer a live chat feature on their website. The primary method for written communication is their email address or the contact form on their 'Contact Us' page, which functions like sending an email.
d. 📱 In-App Support
Primal Harvest does not have a mobile app for managing accounts or contacting support. All customer service interactions must happen via phone, email, or their website.
⏱️ Estimated Response Times from Primal Harvest
| Method | Expected Wait Time |
|---|---|
| Phone | 1-15 minutes (depending on call volume) |
| 24-48 business hours | |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Reach Support Faster from Primal Harvest
- Call during off-peak hours: Try calling mid-week (Tuesday-Thursday) right when they open at 9 AM EST or before they close to avoid long hold times.
- Be direct with your request: Know exactly what you want before you call, whether it's a refund, cancellation, or order update.
- Have your info ready: Don't waste time searching for details. Have everything prepared beforehand.
Before You Call: What to Have Ready
Don't get stuck on hold just to realize you don't have what you need. Before you even dial, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it immediately. It's also smart to have your full name and the shipping address associated with the account ready to go. This will make the call much smoother and save you a ton of frustration.
Where to Quickly Solve Problems with Primal Harvest
Here's a quick guide to getting the right help for the most common Primal Harvest issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unexpected Billing Charge | Phone Support (+1 631-769-2227) | Phone agents can address billing issues immediately. Have the charge date and amount from your bank statement ready. |
| Cancelling a Subscription | Phone Support | This is the most direct way to confirm a cancellation. Ask for a confirmation number or email before you hang up. |
| A Missing or Delayed Order | Email Support (support@primalharvest.com) | Email creates a paper trail. Include your order number in the subject line to speed things up. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call is more direct for escalation. If you get nowhere, post a public review on the BBB or Trustpilot. |
Additional Helpful Links for Primal Harvest
For additional resources, check out the following links on the official Primal Harvest website:
Frequently Asked Questions about Primal Harvest Customer Service
What's the fastest way to contact Primal Harvest?
How do I file a complaint about Primal Harvest?
Where can I find my account detail number for Primal Harvest?
How long does it take for Primal Harvest to get back to me?
What's the quickest way to cancel a subscription with Primal Harvest?
How do I raise a complaint to Primal Harvest?
Are their 'special offers' a subscription trap?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
