Trying to contact MyFitnessPal can feel like a workout in itself. If you're running into common problems like surprise premium billing charges or issues cancelling a subscription, which users on the Better Business Bureau frequently report, you're not alone. Getting help isn't always straightforward. Whether you're tracking calories alongside the latest wellness trend or just trying to fix a bug, we'll guide you through the best ways to get a response. You can contact them via their support ticket system or community forums, as there is no direct phone or email support. For general info, you can always visit the official MyFitnessPal site at Visit MyFitnessPal.
Different Ways to contact MyFitnessPal
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Web Form | Available 24/7 via their Help Center | Detailed technical issues, billing questions, and account problems. |
| Help Center (Self-Service) | Available 24/7 | Finding answers to common questions, password resets, and basic troubleshooting. |
| Community Forums | Available 24/7 | General advice, sharing experiences, and getting tips from other users. |
| Phone Support | Not publicly available | N/A |
| Live Chat | Not available | N/A |
Customer Support Channels
MyFitnessPal has a pretty limited set of direct contact options, which can be frustrating. They really push users towards their help articles first.
📞 Phone Support
MyFitnessPal does not offer a public customer support phone number. Any number you find online is likely not legitimate. It's a bit of a letdown, honestly.
📧 Email Support
This is their main support channel, but you can't just email them directly. You have to go through a web form.
| Purpose | Access Method | Notes |
|---|---|---|
| General & Technical Support | Submit a Request Form | This is the primary way to create a support ticket. Response time is typically 1-3 business days. |
| Premium & Billing Issues | Submit a Request Form | Select the appropriate category from the dropdown to route your request correctly. |
💬 Live Chat or Website Bot
MyFitnessPal does not currently offer a live chat feature for customer support. You will be directed to the Help Center and the email request form instead.
📱 In-App Support
You can access help directly within the app, which is often the easiest way to create a ticket since it can pre-fill some of your account information.
Steps to access support in the app (iOS & Android):
- Open the MyFitnessPal app.
- Tap on the 'More' menu (or three horizontal lines).
- Scroll down and select 'Help'.
- Tap 'Contact Us' or browse the FAQ articles. This will usually open the web form in a browser.
Estimated Response Times from MyFitnessPal
| Method | Expected Wait Time |
|---|---|
| Email / Web Form | 1-3 business days |
| In-App Support Request | 1-3 business days |
| Community Forums | Varies (depends on other users) |
| Phone | Not Available |
| Live Chat | Not Available |
Tips to Reach Support Faster from MyFitnessPal
- Be Extremely Detailed: In your first message, include your username, email, device type (e.g., iPhone 14), app version, and a step-by-step description of the problem. The more info you give, the less back-and-forth is needed.
- Use the Right Category: When you fill out the support form, choose the most accurate category (e.g., 'Billing & Subscription' vs. 'Syncing Issues'). This gets it to the right team faster.
- Attach Screenshots: A picture is worth a thousand words. If you have an error message or something looks weird, screenshot it and attach it to your request.
- Check the Help Center First: Seriously. For common things like password resets or how to log a food, the answer is already there and it's instant. Support will often just send you a link to an article anyway.
Before You Call: What to Have Ready
Okay, so you can't actually call them, but the same logic applies to emailing. Don't waste your own time. Before you submit that support ticket, get these things ready. Trust me, they'll ask for them.
- Your MyFitnessPal Username & Email: This is the most important one. Make sure it's the email you used to sign up.
- Subscription Details: If it's a billing issue, know where you subscribed. Was it through the Apple App Store, Google Play Store, or the MyFitnessPal website? They are all handled differently.
- A Screenshot of the Problem: If you're seeing an error message or incorrect data, just snap a picture of it. It saves so much explanation.
- Device and App Version: Know what phone you're using (e.g., Samsung Galaxy S23) and find the app version number in the app's settings. Tech support always needs this.
Where to Quickly Solve Problems with MyFitnessPal
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error (Premium) | Email / Web Form | Specify where you subscribed (Apple, Google, Web). If it was through Apple/Google, you might need to contact them directly for refunds. |
| A Technical Glitch or Bug | In-App Support Request | Submitting through the app can sometimes send diagnostic data along with your ticket, which helps the tech team. |
| Password Reset | Password Reset Page (Self-Service) | This is automated and instant. Do not contact support for this, it will take days. |
| Incorrect Food Information | In-App Reporting Feature | Find the food item, tap the three dots, and select 'Report Food'. This is faster than emailing support. |
| Canceling Your Subscription | Your Subscription Provider (Apple, Google, Web) | Cancel directly where you paid. Going through support is the slow route. |
Additional Helpful Links for MyFitnessPal
How Pine AI Can Help You Save Time Contacting MyFitnessPal
Tired of navigating help centers just to cancel a subscription? It can be a real hassle. Pine AI handles the cancellation process for MyFitnessPal and other services for you. No forms, no waiting for email responses. Just connect your account, and we'll manage the cancellation securely and efficiently. Save yourself the headache and let Pine AI take care of it.
Frequently Asked Questions about MyFitnessPal
What's the fastest way to contact MyFitnessPal?
How do I file a complaint about MyFitnessPal?
Where can I find my account detail number for MyFitnessPal?
How long does it take for MyFitnessPal to get back to me?
What's the quickest way to cancel a subscription with MyFitnessPal?
How do I raise a complaint to MyFitnessPal?
Why is MyFitnessPal showing incorrect calorie counts for my scanned food?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
