Trying to contact MyFitnessPal can feel like a workout in itself. If you're running into common problems like surprise premium billing charges or issues cancelling a subscription, which users on the Better Business Bureau frequently report, you're not alone. Getting help isn't always straightforward. Whether you're tracking calories alongside the latest wellness trend or just trying to fix a bug, we'll guide you through the best ways to get a response. You can contact them via their support ticket system or community forums, as there is no direct phone or email support. For general info, you can always visit the official MyFitnessPal site at Visit MyFitnessPal.
Different Ways to Contact MyFitnessPal
MyFitnessPal steers users away from direct contact, preferring you use their help articles. If you need a human, your options are limited. Here’s the breakdown.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Ticket System | Accessed via the Help Center web form. Available 24/7, but responses are not instant. | Billing disputes, technical bugs, account-specific problems. |
| Help Center & FAQ | support.myfitnesspal.com/hc/en-us | Finding answers to common questions yourself without waiting. |
| Community Forums | community.myfitnesspal.com | General advice, sharing experiences, and getting help from other users. |
| Social Media | @MyFitnessPal on X (Twitter) | Public complaints or asking general questions. Not for private account issues. |
Customer Support Channels
a. 📞 Phone Support
MyFitnessPal does not offer phone support for any issues. Any phone number you find online is not official and should not be used.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
Support is handled through a ticket system, not a direct email address. You must submit a request through their help portal.
| Purpose | Notes | |
|---|---|---|
| General & Technical | Web Form Submission | You can access the form via the Help Center. Response time is typically 1-3 business days. |
| Premium Support | Web Form Submission | Premium users get priority support, but use the same form. Be sure to log in first. |
c. 💬 Live Chat or Website Bot
MyFitnessPal does not currently offer a live chat service or an automated website bot for customer support.
d. 📱 In-App Support
You can access the help center and submit a support ticket directly from the app.
- Platform: iOS, Android
- Steps to access:
- Open the MyFitnessPal app.
- Tap the 'More' menu (or Menu on Android).
- Scroll down and select 'Help'.
- Tap 'Contact Us' or browse the FAQ articles.
⏱️ Estimated Response Times from MyFitnessPal
| Method | Expected Wait Time |
|---|---|
| Email / Ticket | 1–3 business days (can be longer) |
| Community Forums | Varies (hours to days) |
| Social Media | 1 business day |
| In-App Ticket | 1–3 business days |
🔍 Tips to Reach Support Faster from MyFitnessPal
- Use the Help Center First: Your answer is probably already there. It's faster than waiting for a human.
- Be Detailed in Your Ticket: Provide your username, device type, app version, and a clear description of the problem. A screenshot helps a lot.
- Log In Before Contacting: If you're a Premium member, logging into your account before submitting a ticket ensures you get priority support.
Before You Contact Support: What to Have Ready
Don't waste your time going back and forth. Before you even open the help form, make sure you have your account email address and your MyFitnessPal username handy. Trust me, they will ask for it. If it's a technical bug, also grab a screenshot of the error and know what device and app version you're using. It just saves everyone a headache.
Where to Quickly Solve Problems with MyFitnessPal
Here’s how to solve the most common MyFitnessPal issues without wanting to throw your phone.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error on Premium | Email / Ticket System | Have the date, amount, and a screenshot of the charge from your bank or credit card statement ready. This is the only way to get a potential refund reviewed. |
| App Not Syncing with Watch/Device | Help Center & Community Forums | This is a very common problem. Try disconnecting and reconnecting your device in the 'Apps & Devices' section first. The forums often have solutions before support responds. |
| Can't Cancel Your Subscription | Your Phone's Subscription Manager | MyFitnessPal support cannot cancel subscriptions made through Apple or Google Play. You must do it yourself in your phone's settings. Check your email receipt to see where you subscribed. |
| Food Logging Incorrectly | Help Center / Community Forums | Check the food database entry. Often, it's a user-generated entry with wrong info. You can learn to create your own correct entries faster than support can fix it. |
Additional Helpful Links for MyFitnessPal
For additional resources, check out the following official links:
Frequently Asked Questions about MyFitnessPal Customer Service
What's the fastest way to contact MyFitnessPal?
How do I file a complaint about MyFitnessPal?
Where can I find my account detail number for MyFitnessPal?
How long does it take for MyFitnessPal to get back to me?
What's the quickest way to cancel a subscription with MyFitnessPal?
How do I raise a complaint to MyFitnessPal?
Why aren't my exercise calories syncing correctly from my watch?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
