Trying to get in touch with Function of Beauty can feel like a bit of a mission, especially when you're dealing with common frustrations like shipping delays or trying to figure out how to cancel a subscription, which many users on Trustpilot mention. Whether you're perfecting your formula for the next big TikTok "everything shower" trend or just need to update your billing, getting a hold of them is key. You can primarily contact them via email and their social media channels like Instagram and Facebook. For any account needs, your first stop should always be their official site at www.functionofbeauty.com.
Different Ways to Contact Function of Beauty
Navigating customer service can be tricky. Here’s a simple breakdown of the best ways to contact Function of Beauty depending on your needs.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | hello@functionofbeauty.com or website form. Available 24/7. |
Detailed issues, order problems, refund requests, formal complaints. |
| Social Media | Instagram: @functionofbeauty, Facebook: Function of Beauty |
Quick questions, public feedback, getting a faster initial response. |
| Help Center / Bot | Available 24/7 on their website. | Finding answers to common questions, tracking orders, self-service. |
Customer Support Channels
📧 Email Support
This is their main channel for support. It's best for issues that require documentation or a detailed explanation.
| Purpose | Notes | |
|---|---|---|
| General Support | hello@functionofbeauty.com |
Average response time is 1 to 3 business days. Be sure to include your order number. |
💬 Website Bot
Function of Beauty uses a help bot on their website, not a live chat with a person.
- Where to access: Click the 'Help' bubble in the bottom corner of their website.
- Steps to access: Click the bubble, type in your question, and the bot will suggest relevant FAQ articles.
- Types of problems it handles: It's best for finding information on shipping, returns, or managing your account.
- If it escalates to humans: If the bot can't answer your question, it will provide a link to their email contact form to submit a ticket to the human support team.
📱 Social Media Support
Reaching out on social media can sometimes get a quicker, more public acknowledgment.
- Platforms: Instagram (@functionofbeauty), Facebook (Function of Beauty), X (@functionofbeauty)
- Best for: General questions or if you're not getting a response via email. Don't share private information publicly.
⏱️ Estimated Response Times from Function of Beauty
Patience is key, especially when you're waiting for a response about your custom hair goals.
| Method | Expected Wait Time |
|---|---|
| 1–3 business days | |
| Website Bot | Instant (for automated answers) |
| Social Media | 24–48 hours |
🔍 Tips to Reach Support Faster from Function of Beauty
- Be incredibly detailed: In your first email, include your order number, the issue, what you've already tried, and what you want them to do. The more info they have, the fewer back and forth emails you'll need.
- Use the official contact form: Using the form on their website helps route your request to the right place faster than a direct email to their general inbox.
- Attach photos if applicable: If your product is damaged or the formula seems wrong, take pictures. Attaching them to your initial request can speed up the resolution significantly.
Before You Contact Support: What to Have Ready
Don't waste your time on a long email chain. Before you even start typing, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. If it's a subscription issue, also know the name on the subscription just in case.
Where to Quickly Solve Problems with Function of Beauty
Here’s how to solve the most common issues with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Your Account Dashboard (Self-Service) | This is way faster than emailing. Log in and cancel directly. You must do it at least 48 hours before your next shipment to avoid the charge. |
| A Wrong or Damaged Formula | Email / Contact Form | Take photos of the product, the bottle, and the shipping box right away. Attach them to your first email to prove your case and speed things up. |
| Tracking a Late Shipment | Help Center / Tracking Link First | Before you contact support, check the tracking link in your shipping confirmation email. It often has more current info than the support team does. |
| Getting a Refund | Email / Contact Form | Mention their "You-logy Guarantee." Be prepared for them to offer a free reformulation first. You may need to be firm if you just want your money back. |
Additional Helpful Links for Function of Beauty
For additional resources, check out the following links on their official website:
Frequently Asked Questions about Function of Beauty Customer Service
What's the fastest way to contact Function of Beauty?
How do I file a complaint about Function of Beauty?
Where can I find my account detail number for Function of Beauty?
How long does it take for Function of Beauty to get back to me?
What's the quickest way to cancel a subscription with Function of Beauty?
How do I get a refund from Function of Beauty?
Can I change my formula after I order?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
