Trying to get in touch with Function of Beauty can feel like a bit of a mission, especially when you're dealing with common frustrations like shipping delays or trying to figure out how to cancel a subscription, which many users on Trustpilot mention. Whether you're perfecting your formula for the next big TikTok "everything shower" trend or just need to update your billing, getting a hold of them is key. You can primarily contact them via email and their social media channels like Instagram and Facebook. For any account needs, your first stop should always be their official site at www.functionofbeauty.com.
Different Ways to contact Function of Beauty
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | Available 24/7 via their website | Detailed questions, order issues, formula adjustments |
| Social Media | Direct Messages on Instagram or Facebook | Quick questions, public feedback |
| Help Center | Available 24/7 on their website | Self-service for common questions |
Customer Support Channels
📞 Phone Support
Function of Beauty does not list a public customer service phone number. All support is handled online, which can be a bit of a pain if you have an urgent issue.
📧 Email Support
This is their primary support channel. You can reach them through the contact form on their website or by emailing them directly.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | [email protected] | Expect a response within 1-2 business days. Be sure to include your order number. |
💬 Live Chat or Website Bot
There is no consistent live chat feature available. Sometimes a chatbot might pop up to guide you to FAQ articles, but it does not typically escalate to a live human agent. It's mostly for navigation.
📱 In-App Support
Function of Beauty does not currently have a mobile app for managing your account or contacting support. All interactions must happen through their website.
Estimated Response Times from Function of Beauty
| Method | Expected Wait Time |
|---|---|
| 24 - 48 business hours | |
| Social Media DM | 4 - 24 hours |
| Help Center | Immediate (Self-Service) |
Tips to Reach Support Faster from Function of Beauty
- Be Super Detailed: In your first email, include your full name, the email address associated with your account, your order number, and a clear description of your issue. Add photos if it's about product damage.
- Use a Clear Subject Line: Instead of "Help," try something specific like "Question About Order #FOB12345" or "Subscription Change Request."
- Contact During Business Hours: Sending an email during weekday business hours (EST) might get it seen faster than sending it late on a Friday night.
- Check the FAQ First: Seriously, their Help Center is pretty good for common stuff like shipping times or how to change your formula. It's faster than waiting for an email back.
Before You Call: What to Have Ready
Okay, so you can't call them, but before you type out that email, get your ducks in a row. It will save you a ton of back-and-forth.
- The Email You Signed Up With: This is the most important piece of info. It's how they find your account.
- Your Order Number: If your question is about a specific order, have that number ready. You can find it in your confirmation email.
- Photos or Screenshots: If your bottle broke or the website is glitching, take a picture. A visual makes it so much easier for them to understand the problem without a dozen questions.
- Your Shipping Address: Just have it handy to confirm your identity if they ask.
Where to Quickly Solve Problems with Function of Beauty
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Changing your formula or scent | Your Account Portal (Self-Service) | This is instant. Do it at least 2 days before your next shipment to be safe. |
| A damaged or incorrect order | Email Support ([email protected]) | Attach a photo of the issue right in the first email. This speeds up the resolution immensely. |
| A potential billing error | Email Support | Use a subject line like "Billing Inquiry for Order #FOB12345" and include the date and amount in question. |
| Tracking your shipment | Your Account Portal / Shipping Email | The tracking link they send is your fastest source of information. Customer service just looks at the same link. |
Additional Helpful Links for Function of Beauty
How Pine AI Can Help You Save Time Contacting Function of Beauty
Tired of managing another subscription? Let Pine AI handle it. We can help you cancel your Function of Beauty subscription quickly and without the hassle of navigating your account settings. Pine AI securely manages your subscriptions, so you can save time and avoid unwanted charges. Get started for free.
Frequently Asked Questions about Function of Beauty
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Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
