Trying to get in touch with Flo Premium can feel a bit like navigating a maze, especially when you're dealing with frustrating issues like billing disputes or trying to cancel a subscription you forgot about. Many users on sites like Trustpilot complain about these exact problems. Whether you're deep into the "that girl" wellness trend and tracking every metric or just trying to figure out a charge, getting help shouldn't be this hard. You can generally contact them via their in-app support, their website's contact form which goes to email, or by poking them on social media like Instagram or Facebook. Before you dive in, it's always best to check their official site at Visit Flo Premium for the latest info.
Customer Support Channels
a. 📞 Phone Support
Flo does not offer customer phone support. Any phone number you find online is likely not legitimate. Stick to their official digital channels to avoid scams.
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | Contact Form on Website | This is the primary method. It routes your request to their support email. The average response time is 1–3 business days. |
| Data Privacy | Privacy Request Form | Use this specific form for any questions about your personal data. |
c. 💬 Live Chat or Website Bot
Flo does not have a live chat feature with human agents. Their Help Center uses a search function that acts like a bot to find articles, but it does not escalate to a live person.
d. 📱 In-App Support
This is often the most effective method.
- Platform: iOS and Android
- Steps to contact support:
- Open the Flo app.
- Tap on the Menu icon (usually in the top-left corner).
- Scroll down and select Help.
- Tap Contact Us to open a request form that automatically includes some of your account details.
Before You Contact Support: What to Have Ready
Don't waste your time going back and forth. Before you even open the contact form, make sure you have the email address associated with your Flo account and your subscription receipt from the App Store or Google Play handy. If it's a technical bug, take a screenshot. Trust me, they will ask for this information.
Frequently Asked Questions about Flo Premium Customer Service
What's the fastest way to contact Flo Premium?
How do I file a complaint about Flo Premium?
Where can I find my account detail number for Flo Premium?
How long does it take for Flo Premium to get back to me?
What's the quickest way to cancel a subscription with Flo Premium?
How do I raise a complaint to Flo Premium?
Is my health data really safe with Flo?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
