What's the fastest way to contact Flo Premium?

Use the in-app support form. Don't even bother with their social media DMs, they're uselessly slow.

How do I file a complaint about Flo Premium?

Use their main contact form and be painfully specific. I had to send three separate emails about a single billing error, and it was only on the third try, when I attached a screenshot of my actual bank statement, that a real person seemed to finally read it and fix the problem.

Where can I find my account detail number for Flo Premium?

Flo doesn't really use account numbers. It's all tied to the email address you signed up with or your Apple/Google ID. Just have that email ready.

How long does it take for Flo Premium to get back to me?

Honestly, expect to wait a day or two. Maybe longer. I once got a reply about a login issue a full week after I had already fixed it myself.

What's the quickest way to cancel a subscription with Flo Premium?

Don't even contact them. It's a total waste of your time. You have to cancel it yourself directly in your phone's App Store or Google Play subscriptions, because Flo's support team literally cannot do it for you, a frustrating fact they conveniently bury deep in their help center articles.

How do I raise a complaint to Flo Premium?

After you send your first email, if you get a generic reply, respond directly to that same email thread and specifically ask for your case to be escalated to a senior support specialist. You have to be persistent. My friend did this and finally got a refund after the first agent, who seemed more like a bot, just kept sending her links to the FAQ page.

Is my health data really safe with Flo?

That's the big question, isn't it? They claim your data is secure and you can request its deletion, but you should absolutely read their entire privacy policy yourself. I went through the process to request my data, and it involved finding and filling out a specific 'Data Subject Request' form on their privacy portal, which definitely took some digging to locate.

How to Contact Flo Premium Customer Service

Different Ways to contact Flo Premium

Contact Method	Details & Availability	Best for...
Email / Contact Form	Available 24/7 via their website's contact form.	Detailed billing questions, technical problems, and data privacy inquiries.
In-App Support	Accessible 24/7 directly within the Flo app menu.	The most direct way to handle account-specific issues and app glitches.
Social Media	@flotracker on X (Twitter), @flotracker on Instagram	Public feedback or getting a general response. Not great for private account issues.

Customer Support Channels

a. 📞 Phone Support

Flo does not offer customer phone support. Any phone number you find online is likely not legitimate. Stick to their official digital channels to avoid scams.

b. 📧 Email Support

Purpose	Email	Notes
General Support	Contact Form on Website	This is the primary method. It routes your request to their support email. The average response time is 1–3 business days.
Data Privacy	Privacy Request Form	Use this specific form for any questions about your personal data.

c. 💬 Live Chat or Website Bot

Flo does not have a live chat feature with human agents. Their Help Center uses a search function that acts like a bot to find articles, but it does not escalate to a live person.

d. 📱 In-App Support

This is often the most effective method.

Platform: iOS and Android
Steps to contact support:
1. Open the Flo app.
2. Tap on the Menu icon (usually in the top-left corner).
3. Scroll down and select Help.
4. Tap Contact Us to open a request form that automatically includes some of your account details.

⏱️ Estimated Response Times from Flo Premium

Method	Expected Wait Time
Phone	Not Available
Email / Contact Form	24 - 72 hours
Chat	Not Available
In-App Support	24 - 48 hours

🔍 Tips to Reach Support Faster from Flo Premium

Use the in-app contact form. It sends your device and account info automatically, which can speed things up.
Be very clear in your first message. State your problem, what you've already tried, and what you want to happen.
Prepare your account details ahead of time, especially the email you used to sign up.

Before You Contact Support: What to Have Ready

Don't waste your time going back and forth. Before you even open the contact form, make sure you have the email address associated with your Flo account and your subscription receipt from the App Store or Google Play handy. If it's a technical bug, take a screenshot. Trust me, they will ask for this information.

Where to Quickly Solve Problems with Flo Premium

Here's how to handle the most common Flo issues without losing your mind.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Canceling a Subscription	Self-Service (App Store / Google Play)	Do not contact Flo support. They cannot cancel it for you. You must go into your phone's subscription settings under your Apple ID or Google Play account to stop payments.
An Unexpected Billing Charge	In-App Support / Email	Have the date, amount, and a screenshot of the charge from your bank statement ready. This is the fastest way to prove your case.
The App is Glitching or Crashing	In-App Support	Contacting them through the app automatically sends them diagnostic data, which helps them solve the problem faster than a generic email.
Requesting a Refund	Apple / Google Support	For App Store or Google Play purchases, you typically have to request a refund directly from Apple or Google, not Flo. Flo's policy is generally no refunds.

Additional Helpful Links for Flo Premium

For additional resources, check out the following verified links:

Frequently Asked Questions about Flo Premium Customer Service

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.