What's the fastest way to contact Flo Premium?

Use the in-app support form. Don't even bother with their social media DMs, they're uselessly slow.

How do I file a complaint about Flo Premium?

Use their main contact form and be painfully specific. I had to send three separate emails about a single billing error, and it was only on the third try, when I attached a screenshot of my actual bank statement, that a real person seemed to finally read it and fix the problem.

Where can I find my account detail number for Flo Premium?

Flo doesn't really use account numbers. It's all tied to the email address you signed up with or your Apple/Google ID. Just have that email ready.

How long does it take for Flo Premium to get back to me?

Honestly, expect to wait a day or two. Maybe longer. I once got a reply about a login issue a full week after I had already fixed it myself.

What's the quickest way to cancel a subscription with Flo Premium?

Don't even contact them. It's a total waste of your time. You have to cancel it yourself directly in your phone's App Store or Google Play subscriptions, because Flo's support team literally cannot do it for you, a frustrating fact they conveniently bury deep in their help center articles.

How do I raise a complaint to Flo Premium?

After you send your first email, if you get a generic reply, respond directly to that same email thread and specifically ask for your case to be escalated to a senior support specialist. You have to be persistent. My friend did this and finally got a refund after the first agent, who seemed more like a bot, just kept sending her links to the FAQ page.

Is my health data really safe with Flo?

That's the big question, isn't it? They claim your data is secure and you can request its deletion, but you should absolutely read their entire privacy policy yourself. I went through the process to request my data, and it involved finding and filling out a specific 'Data Subject Request' form on their privacy portal, which definitely took some digging to locate.

How to Contact Flo Premium Customer Service

Different Ways to contact Flo Premium

Contact Method	Details & Availability	Best For
In-App Support	Available 24/7 directly within the Flo app	Technical issues, subscription questions, direct support
Email	[email protected]	Billing inquiries, detailed feedback, privacy questions
Help Center	Available 24/7 online	Finding quick answers and tutorials yourself

Customer Support Channels

📞 Phone Support

Flo does not list a public phone number for customer support. Contact is handled exclusively through digital channels to keep track of inquiries.

📧 Email Support

Purpose	Email	Notes
General Support	[email protected]	This is the main address for all inquiries. Expect a response within 1-3 business days.
Privacy Inquiries	[email protected]	For specific questions about data protection and privacy.

💬 Live Chat or Website Bot

Flo does not offer a traditional live chat on its website. The primary method for near-real-time support is the in-app contact feature, which functions like a messaging service. It creates a support ticket that agents respond to.

📱 In-App Support

This is the most recommended way to get help. It automatically includes your account details in the support request.

Steps to access support:

Open the Flo app.
Tap on the Menu icon (usually in the top-left corner).
Scroll down and select Help.
Tap Contact Us to start a conversation with the support team.

Estimated Response Times from Flo Premium

Method	Expected Wait Time
In-App Support	24 - 72 hours
Email	1 - 3 business days
Help Center	Immediate (Self-Service)

Tips to Reach Support Faster from Flo Premium

Use the In-App 'Contact Us' Feature: This method is prioritized because it automatically sends your User ID and app version to the support team, saving a lot of back-and-forth.
Be Extremely Specific: Instead of saying 'the app isn't working,' describe exactly what's happening. For example, 'The calendar view is not loading after I log a symptom.'
Include Screenshots: A picture of the error message or the problem screen is incredibly helpful and can speed up the resolution time significantly.
Check the Help Center First: For common questions about features or billing, the answer is often already in their help articles. It's the fastest way to solve a problem without waiting for a person.

Before You Call: What to Have Ready

You can't actually call them, but before you send that email or in-app message, get these things ready. Trust me, it will save you from a chain of annoying follow-up emails.

Your User ID: Find this in the app under Menu > Help. It's the first thing they'll ask for to identify your account.
The Email You Signed Up With: Make sure you're contacting them from the email address connected to your Flo Premium account.
A Screenshot of the Problem: If you're seeing an error or something looks weird, just screenshot it. It's proof and helps them diagnose the issue instantly.
Your Subscription Receipt: For any billing problems, have the receipt from the Apple App Store or Google Play Store handy. It has the transaction ID they'll need to trace the payment.

Where to Quickly Solve Problems with Flo Premium

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unauthorized Charge	In-App Support	Include the transaction ID from your Apple or Google receipt. Flo support can't issue refunds directly, but they can guide you on how to request one from the app store.
The App is Crashing or Glitching	In-App Support	Mention your phone model (e.g., iPhone 14 Pro) and the OS version (e.g., iOS 17.1). This technical detail is gold for their developers.
You Forgot Your Password	'Forgot Password' Link on Login Screen	This is a self-service feature. Using it is much faster than contacting a human for a simple password reset.
A Feature Isn't Working as Expected	Help Center, then In-App Support	First, check the Help Center to make sure you're using the feature correctly. If it's still broken, contact support with a screenshot.
You Have a Privacy Concern	Email ([email protected])	Use a clear subject line like 'Data Privacy Question' to ensure it gets to the right department quickly.

Additional Helpful Links for Flo Premium

How Pine AI Can Help You Save Time Contacting Flo Premium

Tired of navigating app menus and waiting for support emails just to cancel a subscription? Pine AI handles it for you. We can cancel your Flo Premium subscription securely and efficiently, saving you the headache. Let us manage the process so you can move on. It's fast, easy, and completely free.

Frequently Asked Questions about Flo Premium

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.