Trying to find your groove is great, but not when you're stuck dealing with customer service issues. If you're having problems with Body Groove, you're not alone. Many users on sites like the Better Business Bureau report common frustrations with billing disputes or trying to cancel a subscription. While everyone on TikTok is doing some intense new workout, sometimes you just want to dance, and a support issue can kill the vibe. The main way to contact them is through their online help desk, which is basically email. You can visit the official Body Groove site for more info, but we've gathered all the key details here to help you solve your problem faster.
Different Ways to contact Body Groove
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | [email protected] or website form |
General questions, billing issues, technical support |
| Help Center (Self-Service) | Available 24/7 on their website | Finding quick answers to common questions |
| Social Media | Facebook, Instagram | Community engagement (not a direct support channel) |
Customer Support Channels
Body Groove primarily handles support through email and their online help center. Getting a person on the phone is not a standard option they advertise, which can be a bit frustrating.
📞 Phone Support
Body Groove does not list a public phone number for general customer support. All inquiries are directed to their email or contact form to create a written record.
📧 Email Support
This is their main channel. It's where you'll handle everything from billing to technical glitches.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] |
This is the catch-all address for any issue you have. Expect a response within 1-3 business days. |
| Website Contact Form | Located on their website | This form sends a message to the same support team as the email address. |
💬 Live Chat or Website Bot
Body Groove does not currently offer a live chat feature on their website. Any 'chat' or 'contact' button will typically lead you to their standard contact form, which is handled via email.
📱 In-App Support
Support within the Body Groove app (iOS and Android) usually directs you to the same resources:
- Open the Body Groove app.
- Navigate to your Account or Settings section.
- Look for a 'Help' or 'Contact Us' option.
- This will typically open the Help Center or prompt you to send an email to
[email protected].
Estimated Response Times from Body Groove
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 1-3 business days |
| In-App Support | 1-3 business days (routes to email) |
| Social Media | Not a guaranteed support channel; response times vary wildly |
Tips to Reach Support Faster from Body Groove
- Use a clear subject line. Instead of 'Help', try 'Billing Question About June 5th Charge'.
- Email from your account address. Always use the email address you signed up with so they can find your account instantly.
- Be concise. Clearly explain your issue in the first two sentences. Provide details like order numbers or video names.
- Check the Help Center first. Your question might already be answered there, saving you the wait time for an email response.
Before You Call: What to Have Ready
Okay, so you can't really call them, but the same logic applies to writing that first email. Don't waste your own time with back-and-forth messages. Have this stuff ready:
- The email address you used to sign up. This is the most important piece of information. It's how they find you.
- Your full name. Simple, but they need it to verify your account.
- Any relevant order or transaction ID. If your issue is about a specific purchase, this number is crucial.
- A screenshot of the problem. If you're seeing an error message or a weird billing issue, a picture is worth a thousand words. Trust me, it speeds things up.
Where to Quickly Solve Problems with Body Groove
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Email ([email protected]) |
Use a direct subject line like "Billing Error on [Date]". Attach a screenshot of the charge from your bank statement if you can. |
| A workout video won't play | Help Center (Self-Service) | First, try basic troubleshooting: clear your browser cache or restart the app. This solves the problem 90% of the time without needing to contact anyone. |
| You forgot your password | 'Forgot Password' Link on Login Page | This is an automated process and is way faster than asking a human to do it for you. |
| You want to cancel your subscription | Your Account Dashboard on the Website | Log in and cancel it yourself. Emailing to request a cancellation can cause delays, and you might get billed again while you wait. |
| Filing a formal complaint | Email ([email protected]) |
Use the words "Formal Complaint" in your subject line. Stick to the facts and clearly state the resolution you're looking for. |
Additional Helpful Links for Body Groove
How Pine AI Can Help You Save Time Contacting Body Groove
Tired of waiting for customer service emails? Pine AI can help you manage your subscriptions without the headache. We can help you track your bills, find contact information, and even assist with the cancellation process for services like Body Groove. Let us handle the boring stuff so you can get back to your day.
Frequently Asked Questions about Body Groove
What's the fastest way to contact Body Groove?
How do I file a complaint about Body Groove?
Where can I find my account detail number for Body Groove?
How long does it take for Body Groove to get back to me?
What's the quickest way to cancel a subscription with Body Groove?
How do I raise a complaint to Body Groove?
Can I get a refund if I don't like the workouts?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
