Trying to find your groove is great, but not when you're stuck dealing with customer service issues. If you're having problems with Body Groove, you're not alone. Many users on sites like the Better Business Bureau report common frustrations with billing disputes or trying to cancel a subscription. While everyone on TikTok is doing some intense new workout, sometimes you just want to dance, and a support issue can kill the vibe. The main way to contact them is through their online help desk, which is basically email. You can visit the official Body Groove site for more info, but we've gathered all the key details here to help you solve your problem faster.
Different Ways to Contact Body Groove
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Help Desk Form | Email: [email protected]. Available 24/7 to submit, with responses typically during business hours. | Virtually all issues, including billing, technical support, and cancellations, as this is their primary support channel. |
Customer Support Channels
a. 📞 Phone Support
Body Groove does not offer phone support at this time. Any phone numbers you might find on third-party websites are not official, so be careful.
b. 📧 Email Support
This is the main and only official way to contact Body Groove for help.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | The average response time is typically 1–2 business days. Be sure to send your message from the email address associated with your account. |
c. 💬 Live Chat or Website Bot
There is no live chat or automated bot feature available on the Body Groove website. Contacting them requires sending an email or using their help desk submission form, which functions the same as email.
d. 📱 In-App Support
If you use the Body Groove On-Demand app for iOS or Android, you can access support through it. However, the 'Contact Us' or 'Help' button within the app will usually just redirect you to the same email help desk. It's a shortcut, but not a different contact method.
⏱️ Estimated Response Times from Body Groove
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 1–2 Business Days | |
| Chat | Not Available |
| App | 1–2 Business Days (redirects to email) |
🔍 Tips to Reach Support Faster from Body Groove
- Be Specific in Your Subject Line: Instead of "Help," write "Billing Question on Order #12345" or "Cancellation Request for On-Demand."
- Use the Right Email: Always contact them from the email address you used to sign up or make a purchase. It saves a lot of back-and-forth.
- Include All Details Upfront: Provide your full name, order number, and a clear, concise description of your problem in the first email.
Before You Email: What to Have Ready
Don't waste your time. Before you hit send on that email, make sure you have your account email and any relevant order numbers handy. Trust me, they will ask for it, and having it ready will prevent at least one reply delay.
Here's what to gather:
- The email you signed up with: This is the most important piece of information they use to find your account.
- Your order number (if you have one): If your issue is about a specific purchase (like DVDs or a digital program), this is essential.
- A clear description of your problem: Know exactly what you need help with, whether it's a refund, a technical glitch, or a cancellation.
Where to Quickly Solve Problems with Body Groove
Here's how to tackle the most common Body Groove issues based on what other users have reported.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Help Center (Self-Service) | This is faster than waiting for an email. Log into your Body Groove On-Demand account, go to your profile/settings, and find the subscription management page. Only email them if you can't find it. |
| A Billing Error or Unexpected Charge | Email Support ([email protected]) | Attach a screenshot of the charge from your bank or credit card statement. This provides clear proof and can speed up the resolution. |
| Can't Access Purchased Content | Help Center (Self-Service) / Email | First, try resetting your password. If that fails, email support. Make sure you're logging into the correct website, as they have different portals for different products. |
| Filing a Formal Complaint | Email Support ([email protected]) | Use a clear subject line like "Formal Complaint Regarding Subscription." If you get no response, consider filing a report with the Better Business Bureau (BBB). |
Additional Helpful Links for Body Groove
For additional resources, check out the following links:
Frequently Asked Questions about Body Groove Customer Service
What's the fastest way to contact Body Groove?
How do I file a complaint about Body Groove?
Where can I find my account detail number for Body Groove?
How long does it take for Body Groove to get back to me?
What's the quickest way to cancel a subscription with Body Groove?
What if customer support isn't helping me?
Why can't I log into my On-Demand account?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
