Trying to get in touch with BioClarity? You're not alone. Whether you're sorting out common issues like billing disputes and the notoriously tricky process of canceling a subscription, which many people on the Better Business Bureau site seem to struggle with, or just trying to figure out which products fit into the latest TikTok skin cycling trend, getting a hold of a real person can be a pain. You can try contacting them via their phone number, email, or even slide into their DMs on social media like Instagram or Facebook. Before you dive in, it's always a good idea to check their official site first. Visit BioClarity at https://www.bioclarity.com to see if you can find a quick answer.
Different Ways to contact BioClarity
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-844-625-2748 (Mon-Fri, 9am-5pm PST) | Urgent issues, cancellations, billing problems |
| care@bioclarity.com | Detailed questions, non-urgent issues, providing photos | |
| Live Chat | Available on their website during business hours | Quick questions, order status checks |
| Social Media | Instagram, Facebook, TikTok | Public complaints, general brand questions |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (PST) |
|---|---|---|
| Main Support | 1-844-625-2748 | Monday - Friday, 9am - 5pm |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | care@bioclarity.com | Average response time is about 1–2 business days. |
c. 💬 Live Chat or Website Bot
Live chat is your best bet for a quick, text-based conversation.
- Where to access: Look for the chat bubble icon on the bottom right corner of the BioClarity website.
- Steps to access: Click the icon and fill in your name and email to start a conversation.
- Types of problems it handles: It's great for simple things like order tracking, product questions, or checking your account status.
- If it escalates to humans: Yes, the chat is operated by live agents during business hours (9am-5pm PST). Outside of those hours, it functions as a bot that lets you leave a message.
d. 📱 In-App Support
BioClarity does not currently offer a dedicated mobile app for support.
⏱️ Estimated Response Times from BioClarity
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during peak times) |
| 24-48 business hours | |
| Chat | 2-10 minutes (during business hours) |
| App | Not Applicable |
🔍 Tips to Reach Support Faster from BioClarity
- Call early: Try calling right when they open at 9am PST to avoid the lunchtime rush.
- Use the chat for simple stuff: Don't wait on hold for 15 minutes just to ask about shipping. Use the live chat.
- Have your info ready: This is the most important one. Don't make them wait while you search for your order number.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it, and it's so much more frustrating when you have to hang up and call back because you weren't prepared.
Where to Quickly Solve Problems with BioClarity
Here's a quick guide to getting the right help without bouncing around between departments.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Phone Support (1-844-625-2748) | Based on user complaints, this is the most effective way. Be firm, ask for a cancellation confirmation number, and get an email record. |
| A Billing Error | Phone Support | Phone agents can investigate charges immediately. Have your credit card statement with the charge date and amount ready to go. |
| A Bad Reaction to a Product | Email (care@bioclarity.com) | Email allows you to send photos and provide a detailed, written account of what happened for their records. |
| Requesting a Return/Refund | Help Center & Email | Start by reading their 30-day return policy on the website. Then, email support with your order number to initiate the process. |
Additional Helpful Links for BioClarity
For additional resources, check out the following links on the BioClarity website:
Frequently Asked Questions about BioClarity Customer Service
What's the fastest way to contact BioClarity?
How do I file a complaint about BioClarity?
Where can I find my account detail number for BioClarity?
How long does it take for BioClarity to get back to me?
What's the quickest way to cancel a subscription with BioClarity?
How do I raise a complaint to BioClarity?
Can I change the products in my next subscription box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
