Trying to get in touch with BetterMe can feel like a workout in itself. Whether you're dealing with common frustrations like billing disputes and charges after cancellation, which pop up a lot on sites like Trustpilot, or just need technical support, getting a straight answer is key. You can mainly contact them via email at support@betterme.world or through their in-app support feature. It seems like everyone and their dog got into home fitness lately, almost like a new season of a hit show dropping, and apps like BetterMe are at the center of it all. For official info, always check their site first: Visit BetterMe.
Different Ways to contact BetterMe
| Contact Method | Details & Availability | Best for... |
|---|---|---|
support@betterme.world |
Billing issues, detailed complaints, technical problems. | |
| In-App Support | Via the "Me" tab in the app | Quick questions, app glitches, account help. |
| Social Media | Direct Message on Instagram (@betterme.health.coaching) or Facebook | Public complaints, general questions (not for private account issues). |
| Help Center / FAQ | support.betterme.world | Self-service for common problems like canceling or feature questions. |
Customer Support Channels
a. 📞 Phone Support
BetterMe does not offer customer support over the phone. Any phone number you find online is likely not legitimate. Stick to their official channels to avoid scams.
b. 📧 Email Support
This is the most reliable way to contact them for complex issues.
| Purpose | Notes | |
|---|---|---|
| General Support | support@betterme.world |
Avg. response: 1–3 business days. Be as detailed as possible in your first email. |
c. 💬 Live Chat or Website Bot
BetterMe does not have a live chat feature. The closest option is the "Submit a request" form on their help center website, which functions the same as sending an email.
- Where to access: BetterMe Help Center
- Steps to access: Click the link, fill out the form with your email, subject, and description of the problem.
- Types of problems it handles: All support requests, from billing to technical issues.
- If it escalates to humans: The form submission goes directly to their human support team.
d. 📱 In-App Support
This is often the most direct way to get help for issues related to your account or app performance.
- Platform: iOS and Android
- Steps to contact support:
- Open the BetterMe app.
- Tap on the Me tab in the bottom menu.
- Scroll down and select Support.
- Follow the prompts to describe your issue and send your message.
⏱️ Estimated Response Times from BetterMe
| Method | Expected Wait Time |
|---|---|
| 1–3 business days | |
| In-App Support | 24–72 hours |
| Social Media | Varies wildly, not reliable for urgent issues |
🔍 Tips to Reach Support Faster from BetterMe
- Use a clear, specific subject line in your email (e.g., "Billing Error - [Your Email]").
- Use the in-app support feature for the most direct route to the team that handles app issues.
- Prepare your account details, like the email you signed up with, before you write your message.
Before You Contact Support: What to Have Ready
Don't waste your time. Before you send that email, make sure you have the email you signed up with and your most recent bill or transaction ID handy. Trust me, they will ask for it. A screenshot of the problem is also a huge help.
Where to Quickly Solve Problems with BetterMe
Here are some of the most common topics BetterMe customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unauthorized Charge or Billing Error | Email Support (support@betterme.world) |
Have the date, amount, and transaction ID from your bank statement ready. Be persistent. |
| How to Cancel Your Subscription | Self-Service (App Store / Google Play) | This is faster and more reliable. Support cannot cancel it for you, so don't even bother asking them. Do it directly in your phone's subscription settings. |
| The App is Glitching or Not Working | In-App Support or Email | Mention your phone model (e.g., iPhone 14, Samsung Galaxy S23) and its OS version. A screen recording of the bug is even better. |
| Filing a Formal Complaint | Email Support | Use a clear subject line like "Formal Complaint" and ask for the issue to be escalated in your first message to get it to the right people faster. |
Additional Helpful Links for BetterMe
For additional resources, check out the following links:
Frequently Asked Questions about BetterMe Customer Service
What's the fastest way to contact BetterMe?
How do I file a complaint about BetterMe?
Where can I find my account detail number for BetterMe?
How long does it take for BetterMe to get back to me?
What's the quickest way to cancel a subscription with BetterMe?
Can I get a refund from BetterMe?
Why is my workout plan locked if I already paid?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
