What's the fastest way to contact BetterMe?

Email. That's it. They don't have a phone number, so don't bother looking for one.

How do I file a complaint about BetterMe?

It's a process. You have to use the same support@betterme.world email, but make your subject line extremely clear, like "Formal Complaint Regarding Billing Issue," otherwise it just gets lost in the sea of general questions about workout plans. I once had to send three follow-ups before someone who wasn't a bot seemed to read my actual message about a charge that happened *after* I canceled.

Where can I find my account detail number for BetterMe?

BetterMe doesn't really use an "account number." Your account is tied to the email you signed up with. Just give them that.

How long does it take for BetterMe to get back to me?

Officially, they say 24-48 hours. Unofficially? Pack a lunch. Sometimes it's a day, sometimes you're checking your email a week later wondering if they forgot about you.

What's the quickest way to cancel a subscription with BetterMe?

Don't use the app! The absolute fastest way is to go directly into your phone's subscription settings, either the Apple App Store or Google Play Store, because BetterMe support can't actually cancel the subscription for you due to how the stores manage payments. My friend kept emailing them to cancel and got charged for two extra months before realizing she had to do it herself through her iPhone settings. A total nightmare.

Can I get a refund from BetterMe?

Getting a refund is tough. Their policy is generally no refunds. Your best shot is if you were charged *after* you properly canceled through the App Store or Google Play and have the screenshots to prove it.

Why is my workout plan locked if I already paid?

It's probably a sync issue. This happens a lot if you're not on the premium plan or if the app has a glitch, and the best fix I've found is to completely close the app, check your internet connection, and then restart it, which forces it to re-check your subscription status with their server. The app once told me my subscription expired even though my bank statement showed the payment went through five minutes earlier. A simple restart fixed it.

How to Contact BetterMe Customer Service

Different Ways to contact BetterMe

Contact Method	Details & Availability	Best For
📧 Email	[email protected] (24/7)	Detailed billing questions, complaints, non-urgent issues
📱 In-App Support	Via the app's 'Help' or 'Support' section	Technical glitches, account questions, quick inquiries
🌐 Help Center	help.betterme.world	Self-service for common questions, password resets

Customer Support Channels

BetterMe primarily handles support digitally. Getting a human on the phone is not really an option, which can be a pain.

📞 Phone Support

BetterMe does not list a public phone number for customer support. All inquiries are directed through their digital channels.

📧 Email Support

This is the most reliable way to document your conversation with them.

Purpose	Email	Notes
General Support	[email protected]	Expect a response within 1-3 business days. Be very specific in your subject line.

💬 Live Chat or Website Bot

BetterMe uses a support bot within their app. It's designed to guide you to help center articles. It can feel a bit like a maze. If your issue is not resolved, the bot will typically create a support ticket that gets forwarded to the email team. It does not usually escalate to a live human chat agent.

📱 In-App Support

Contacting support directly through the app is your most direct route.

Platform: iOS and Android
Steps to Access:
1. Open the BetterMe app.
2. Go to your 'Profile' or 'Me' tab.
3. Look for 'Settings', 'Help', or 'Contact Us'.
4. Follow the prompts to submit your request.

Estimated Response Times from BetterMe

Method	Expected Wait Time
Email	1-3 business days
In-App Support	24-72 hours
Help Center	Immediate (Self-Service)

Tips to Reach Support Faster from BetterMe

Use the In-App Option First: It often authenticates your account automatically, which saves a step.
Be Hyper-Specific: Instead of "My app isn't working," write "The meal tracker crashes when I add an item on my iPhone 14, iOS 17.4." Include screenshots.
Use the Right Email: When emailing, use the same email address connected to your BetterMe account. If you don't, they'll just email you back asking for it, wasting a day.
One Issue Per Ticket: Don't lump a billing question, a technical bug, and a feature request into one email. It just causes confusion. Send separate requests.

Before You Call: What to Have Ready

Okay, so you can't actually call them. But before you type out that email or in-app message, get your ducks in a row. Trust me, it prevents the frustrating back-and-forth.

The Email You Signed Up With: This is their main way of identifying you. It's the most important piece of information.
Your Subscription Details: Know whether you subscribed via the App Store, Google Play, or their website. They are all handled differently.
Transaction ID or Receipt: If you have a billing issue, find the receipt from Apple, Google, or your credit card statement. The transaction ID is golden.
A Screenshot of the Problem: If you're dealing with a bug or an error message, a picture is worth a thousand words and saves about three email exchanges.

Where to Quickly Solve Problems with BetterMe

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unauthorized Charge	Email Support ([email protected])	Attach a screenshot of the charge from your bank or app store receipt. Use a subject line like "Urgent: Incorrect Billing on Account [Your Email]".
A Technical Glitch in the App	In-App Support	Restart the app and your phone first. If it persists, use the in-app channel since it may send diagnostic data along with your ticket.
How to Cancel Your Subscription	Your Phone's Subscription Settings	Don't even bother with the app. Go directly to your Apple ID or Google Play subscriptions list. It's faster and guaranteed to work.
Filing a Formal Complaint	Email Support	A written email creates a clear paper trail. State your desired resolution clearly, for example, a refund for a specific amount.
You Forgot Your Password	Help Center (Self-Service)	Using the 'Forgot Password' link on the login screen is way faster than contacting a human.

Additional Helpful Links for BetterMe

How Pine AI Can Help You Save Time Contacting BetterMe

Tired of navigating confusing apps and waiting for support emails? Let Pine AI handle it. We can cancel your BetterMe subscription quickly and securely. No more digging through settings or writing emails. Connect your account, and we'll take care of the rest, saving you time and preventing future unwanted charges. Get started for free.

Frequently Asked Questions about BetterMe

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.