Trying to get in touch with Athletic Truth Group? You're not alone. Whether you're navigating the viral 'Knees Over Toes' programs and have a question, or you're running into more common frustrations like billing disputes or trying to cancel your subscription, which some users on Trustpilot have mentioned can be tricky, getting a clear answer is key. Your main ways to contact them are through email or their social media channels. Before you dive in, it's always best to start at the source, so visit the official Athletic Truth Group site to see if you can find your answer there first.
Different Ways to Contact Athletic Truth Group
Getting help from ATG isn't like calling a massive corporation. They keep their contact options focused, which can be good or bad depending on your issue. Here’s the breakdown of how to get in touch.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
customerservice@atgonlinecoaching.com |
General questions, billing issues, technical support, and cancellation requests. | |
| Website Form | Available on their 'Contact Us' page | Essentially the same as email, but a direct form on their site. |
| Social Media | Instagram: @athletictruthgroup, @kneesovertoesguy |
Public questions or getting their attention if email fails. Not for private account issues. |
Customer Support Channels
ATG's support system is streamlined, meaning you don't have a ton of options. Here’s what is, and isn't, available.
a. 📞 Phone Support
Athletic Truth Group does not list a public customer support phone number. All inquiries are directed through their online channels, primarily email.
b. 📧 Email Support
This is your primary method for any detailed questions or account-specific problems.
| Purpose | Notes | |
|---|---|---|
| General Support | customerservice@atgonlinecoaching.com |
Expect an average response time of 1-3 business days. |
c. 💬 Live Chat or Website Bot
There is currently no live chat or automated bot feature on the Athletic Truth Group website for immediate support.
d. 📱 In-App Support
Support within the ATG training app typically directs you back to the main website or provides a link to their customer service email. It's not a separate support channel but rather a gateway to their email support.
⏱️ Estimated Response Times from Athletic Truth Group
Patience is key here. Since they don't offer instant support like phone or live chat, you'll need to wait for a reply.
| Method | Expected Wait Time |
|---|---|
| 1–3 business days | |
| Website Form | 1–3 business days |
| Social Media DM | Varies, not guaranteed |
🔍 Tips to Reach Support Faster from Athletic Truth Group
Since you can't just pick up the phone, getting a fast response comes down to writing a good email.
- Use a clear subject line. Instead of "Help," try "Billing Question - Subscription Renewal."
- Include all your details upfront. Provide your full name and the email address you used to sign up.
- Be concise. Get straight to the point. Explain your issue in the first two sentences.
Before You Email: What to Have Ready
Don't waste your time with back-and-forth emails. Before you hit send, make sure you have your account email and a screenshot of the problem handy. Trust me, they will probably ask for it, so sending it in the first message can save you a full day of waiting.
Where to Quickly Solve Problems with Athletic Truth Group
Here’s a quick guide to getting the most common issues handled with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Account Dashboard (Self-Service) | This is faster than emailing. Log in on the website, not the app, find your subscription settings, and cancel. Do it a few days before the renewal date. |
| A Billing Error or Double Charge | Email Support | Attach a screenshot of the charge from your bank statement. Be very clear about the date and amount. |
| The App is Glitching or Not Working | Email Support | Mention the phone you're using (e.g., iPhone 14, Samsung Galaxy S23) and describe exactly what's happening. A screen recording is even better. |
| You Have a Question About an Exercise | The Private Community/Coach Messages | The customer service email is for account issues. Program and exercise questions are best asked within the coaching platform itself. |
Additional Helpful Links for Athletic Truth Group
For additional resources, check out the following links:
Frequently Asked Questions about Athletic Truth Group Customer Service
What's the fastest way to contact Athletic Truth Group?
How do I file a complaint about Athletic Truth Group?
Where can I find my account detail number for Athletic Truth Group?
How long does it take for Athletic Truth Group to get back to me?
What's the quickest way to cancel a subscription with Athletic Truth Group?
How do I raise a complaint to Athletic Truth Group?
Can I pause my ATG subscription instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
