Trying to get in touch with Athletic Truth Group? You're not alone. Whether you're navigating the viral 'Knees Over Toes' programs and have a question, or you're running into more common frustrations like billing disputes or trying to cancel your subscription, which some users on Trustpilot have mentioned can be tricky, getting a clear answer is key. Your main ways to contact them are through email or their social media channels. Before you dive in, it's always best to start at the source, so visit the official Athletic Truth Group site to see if you can find your answer there first.
Different Ways to contact Athletic Truth Group
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | [email protected] | General inquiries, billing questions, technical support |
| In-App Support | Available within the ATG app | Quick questions while using the service |
| Social Media | Instagram Direct Message | Public feedback, non-urgent questions |
Customer Support Channels
📞 Phone Support
Athletic Truth Group does not list a public customer support phone number. All support is handled online, which can be a bit of a pain if you have an urgent issue.
📧 Email Support
This is your main option. Using their contact form on the website sends an email to the same support team.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Expect a response within 1-2 business days. Be specific in your subject line. |
| Billing Issues | [email protected] | Use a clear subject like 'Billing Question' and include the date of the charge. |
💬 Live Chat or Website Bot
There is no live chat feature available on the Athletic Truth Group website as of early 2025. The 'Contact Us' page has a form that functions as an email submission, not a real-time chat.
📱 In-App Support
You can contact support directly through the ATG mobile app.
- Platform: iOS & Android
- Steps to access:
- Open the Athletic Truth Group app.
- Go to your Profile or Settings section.
- Look for a 'Help', 'Support', or 'Contact Us' option.
- Fill out the form to submit your request.
Estimated Response Times from Athletic Truth Group
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 24 - 48 business hours |
| In-App Support | 24 - 48 business hours |
| Social Media | Highly variable, not a guaranteed support channel |
Tips to Reach Support Faster from Athletic Truth Group
- Be incredibly specific in your email subject line. Instead of 'Help', try 'Billing Error on May 15th Invoice'.
- Include your account email address in the body of your message, even if you're sending from it. It just speeds things up.
- Send one detailed message. Sending multiple follow-ups can actually push your request to the back of the queue.
- Use the in-app contact form if the issue is app-related. It sometimes sends diagnostic data along with your request.
Before You Call: What to Have Ready
- The email address you used to sign up. Seriously, this is the most important thing. They identify you by your email, not an account number.
- A clear, short description of your problem. Know what you're going to ask before you start typing. It saves a lot of back-and-forth.
- Any relevant screenshots. If you have a billing error or a technical glitch, a picture is worth a thousand words and proves you're not crazy.
- The date of the transaction or when the issue started. Don't make them dig for it. Help them help you.
Where to Quickly Solve Problems with Athletic Truth Group
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email Support | Attach a screenshot of the charge from your bank or credit card statement. It stops any debate right away. |
| Technical Glitches in the App | In-App Support Form | This is usually faster for app issues. The system might automatically include your device type and app version. |
| Questions About an Exercise | Community/Social Media | The official support team won't give training advice. Ask in their official community groups instead. |
| Password Reset | Self-Service on Website | Don't even bother emailing support for this. It's way faster to just use the 'Forgot Password' link on the login page. |
Additional Helpful Links for Athletic Truth Group
How Pine AI Can Help You Save Time Contacting Athletic Truth Group
Tired of waiting for a response from Athletic Truth Group? If you just want to cancel your subscription without the hassle, Pine AI can help. We handle the cancellation process for you, so you don't have to write emails or navigate confusing menus. Let Pine AI manage your subscriptions and save you time and frustration.
Frequently Asked Questions about Athletic Truth Group
What's the fastest way to contact Athletic Truth Group?
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Is there a way to escalate a complaint?
Can I pause my ATG subscription instead of canceling?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
