Planet Fitness, established in 1992, offers gym memberships ranging from $10 to $24.99 per month. By cancelling, you could save up to $300 annually. Visit Planet Fitness to check your contract. Leaving this gym feels harder than getting tickets to the Eras Tour, honestly. Data from the Better Business Bureau reveals over 2,500 complaints in the last 3 years, with users frequently citing "poor customer service" and "billing issues" as their main grievances. Recent viral TikToks have even roasted the brand for requiring a physical letter to quit in the digital age. If you are tired of the "Lunk Alarm" and unexpected fees, here is how to cancel on iOS, Android, and desktop.
How to Cancel Planet Fitness on iPhone (iOS)
Most users cannot cancel directly through the iPhone settings unless they signed up via the App Store. Usually, you have to do it the hard way.
How to Cancel Planet Fitness on Android
Android users face the same hurdle. Unless you paid via Google Play, the app is mostly just for finding the address you need to mail a letter to.
How to Cancel Planet Fitness on Desktop (The Letter Method)
This is the most reliable method. Sending a certified letter creates a paper trail that Planet Fitness cannot ignore.
What is Planet Fitness Cancellation Policy
The Planet Fitness cancellation policy is notoriously strict and outdated. You generally have two options: go to your "home club" in person to fill out a form, or send a written letter via mail. They typically require this notice by the 10th of the month to stop the billing for that month, or by the 25th to avoid the annual fee. If you are on a 12-month commitment (Black Card), you might face a $58 buyout fee if you leave early. It is frustrating. Users on Trustpilot frequently complain that clubs "lose" letters or managers are "never available" to process cancellations in person.
Before You Cancel Planet Fitness: What You Should Know
Watch Out for the Annual Fee
Planet Fitness charges an annual fee (usually $39 or $49) once a year. This is separate from your monthly dues. If you do not cancel by the 25th of the month prior to this fee date, you will get charged. They do not refund it.
No Prorated Refunds
If you cancel in the middle of a billing cycle, you do not get money back for the remaining days. You just keep access until the month is up.
The Buyout Fee
Check your contract. If you have the Black Card with a 12-month commitment, leaving in month 4 means you owe a $58 buyout fee. Sometimes it is cheaper to just wait it out.
Having Trouble Cancelling Your Planet Fitness Subscription?
If the club is ignoring your letter or giving you the run-around, try these troubleshooting tips:
- Call the Corporate Line: While they usually tell you to talk to the franchise owner, filing a formal complaint with corporate can sometimes grease the wheels.
- Check Third-Party Billing: If you see charges from "Apple" or "Roku" instead of Planet Fitness, you must cancel through those platforms, not the gym.
- Stop Payment: As a last resort, contact your bank to stop payment. Note that this might send your account to collections, so use this cautiously.
- Visit During Off-Peak Hours: If going in person, go mid-day on a Tuesday. Managers are more likely to be there than on a weekend.
Subscription Plans and Pricing (2025)
| Plan Name |
Monthly Price |
Annual Fee |
Commitment |
Details |
| Classic |
$10 - $15 |
~$49 |
None (usually) |
Single club access, fitness training. |
| PF Black Card |
$24.99 |
~$49 |
12 Months |
Access to any club, guest privileges, massage chairs, tanning. |
How Pine AI Can Help You Cancel Your Planet Fitness Subscription
