Founded in 2004, Retro Fitness offers gym services, but maybe you are feeling like Carmy from The Bear, stressed and over the intensity. With plans ranging from $19.99 to $39.99, cancelling can save you up to $480 annually. While the app works on iOS and Android, the Better Business Bureau logs over 150 complaints in the last 3 years, mostly about billing issues and difficult cancellations. Users on Pissed Consumer often cite "poor customer service" when trying to quit. If you are tired of the run-around or recent price hikes, visit Retro Fitness to check your specific club's terms, then follow our guide below to cut ties.
How to Cancel Retro Fitness on iPhone (iOS)
If you subscribed to the Retro Fitness app specifically through the Apple App Store, this is the only way to stop the digital billing. However, this might not cancel your physical gym access if you have a separate contract.
How to Cancel Retro Fitness on Android
Similar to iOS, this method only works if your billing is managed by Google Play. If your credit card statement says "ABC Fitness" or "Retro Fitness," you need to use the method below.
How to Cancel Retro Fitness via Desktop (Member Portal)
This is the most common headache. Since Retro Fitness is a franchise, online options vary wildly by location. Often, the "online" method just directs you to email the club manager.
Cancel Retro Fitness by Phone
You can try calling your home club directly. You can find the number on the Retro Fitness Locations page.
Warning: Most employees are trained to say "you have to come in person" to cancel. If you call, ask to speak to a manager immediately and ask for an email confirmation of the conversation. If they refuse to help over the phone, you are stuck going in or mailing a letter.
What is Retro Fitness Cancellation Policy
Retro Fitness operates on a franchise model, meaning the rules can change depending on if you are in New Jersey or Florida. Generally, you must provide a 30 to 60-day written notice. This means you will likely be billed one or two more times after you say "I quit."
If you are in a 12-month commitment, expect a buyout fee (often around $50 to $100) to break the contract early. They are strict about this. Complaints on the Better Business Bureau frequently mention users being charged for months after they thought they cancelled because they didn't send a certified letter.
Before You Cancel Retro Fitness: What You Should Know
Check these details before you start the fight:
- Cancellation Fees: Are you still in your first year? You might owe a buyout fee.
- Annual Fee: This usually hits once a year. If you cancel less than 30 days before this date, you will still get charged the full annual fee (usually ~$50).
- Refunds: They basically do not exist. Retro Fitness rarely offers refunds for partial months or "forgotten" subscriptions.
- Transfer: Sometimes it is cheaper to transfer the membership to a friend than to pay the cancellation fee.
Having Trouble Cancelling Your Retro Fitness Subscription?
If the gym is ignoring you, try these troubleshooting steps:
- Check Third-Party Billing: Did you sign up via a corporate wellness program (like Gympass/Wellhub)? You must cancel through them, not Retro.
- Use a Desktop: The mobile site for ABC Financial is often glitchy. Log in from a laptop.
- Certified Mail: We cannot stress this enough. If you mail a letter, pay the extra $4 for a return receipt. It is your only defense if they keep charging you.
- Stop Payment: As a last resort, contact your bank to block charges from "Retro Fitness" or "ABC Fitness," but be aware they might send your account to collections.
Subscription Plans and Pricing (2025)
| Plan Name |
Monthly Price |
Annual Fee |
Details |
| Flex |
~$19.99 |
~$49.00 |
Basic access to home club only. Month-to-month options available. |
| Core |
~$29.99 |
~$49.00 |
Access to home club, group classes, and tanning. |
| Ultimate |
~$39.99 |
~$49.00 |
Access to all Retro Fitness locations, guest privileges, and hydromassage. |
How Pine AI Can Help You Cancel Your Retro Fitness Subscription
