Equinox, established in 1991, sells a lifestyle, not just a gym membership. But with plans costing $40 to over $330 monthly, that luxury sweat session adds up. You could save up to $3,960 annually by walking away. Available on iOS, Android, and desktop, cancelling isn't as smooth as their eucalyptus towels. Visit Equinox. Like the Roy family in Succession, getting out requires strategy. Trustpilot data shows a poor 1.3-star rating, with users raging about "billing nightmares" and "impossible cancellation" loops. Pissed Consumer highlights over 200 complaints recently, mostly regarding the 45-day notice period. If you are tired of the price hikes and pretension, here is how to quit.
How to Cancel Equinox on iPhone (iOS)
If you subscribed to the Equinox+ digital app via your iPhone, this is the only way to stop the billing. Deleting the app does nothing.
How to Cancel Equinox on Android
For Android users managing the digital app subscription, follow these steps. This does not cancel a physical club membership.
How to Cancel Equinox on Desktop (Physical Membership)
Cancelling a physical gym membership is much harder than the app. They often require written notice. Using the desktop site to initiate the paper trail is your best bet.
What is Equinox Cancellation Policy
Equinox has a reputation for a strict and somewhat frustrating cancellation policy. Generally, you must provide a 45-day written notice to cancel a physical club membership. This means you will likely be billed for one more month (plus a pro-rated amount) after you say "I quit." It is a common complaint on Trustpilot. If you are within your initial 12-month contract, you might be on the hook for the remaining balance unless you move 25 miles away from a club or have a medical disability (proof required). For the digital-only Equinox+ app, you can cancel anytime, and it stops at the end of the current billing cycle.
Before You Cancel Equinox: What You Should Know
Before you pull the plug, check your contract status.
- Fees: If you cancel the gym membership mid-contract without a valid reason (move/medical), you may face a buyout fee or owe the remaining months.
- Refunds: Equinox generally does not offer refunds for partial months or unused time. Once the charge hits, it is gone.
- Data: Your workout history in the app will likely be saved for a while if you reactivate, but do not count on it being there forever.
- Timing: The best time to cancel is at least 46 days before you want to stop paying. Do it early.
Having Trouble Cancelling Your Equinox Subscription?
If the online buttons are missing or the emails are bouncing, try these troubleshooting tips:
- Go In-Person: It is awkward, but walking into your home club and speaking to the manager is the most effective method. Ask for a printed receipt of cancellation.
- Send Certified Mail: If they ignore emails, send a certified letter with a return receipt requested to the club location and their corporate HQ. This is legal proof of your notice.
- Check Third Parties: If you pay via Amex Platinum credits or a corporate wellness plan, you might need to cancel through that portal, not Equinox directly.
- Block Payments: As a last resort, if they keep charging you after the 45-day period, contact your bank to stop the payments.
Subscription Plans and Pricing (2025)
| Plan Name |
Monthly Price (Est.) |
Details |
| Equinox+ App |
~$40.00 |
Digital access only. No physical gym entry. |
| Select Access |
~$200.00 - $230.00 |
Access to one specific club location only. |
| All Access |
~$280.00 - $315.00 |
Access to most clubs regionally or nationally (excludes Destination clubs). |
| Destination |
~$330.00+ |
Global access to all clubs, including Hudson Yards, E St, etc. |
How Pine AI Can Help You Cancel Your Equinox Subscription
