Strava, launched in 2009, became the go-to for fitness tracking until recent price hikes sparked backlash similar to the Ticketmaster fee debates. With plans costing $11.99 to $79.99, cancelling saves you up to $80 annually. Whether you use iOS, Android, or desktop, users on TrustPilot frequently cite "billing confusion" and "hard-to-find cancel buttons" as major headaches. Recent outages during peak hours haven't helped either. Visit Strava.
How to Cancel Strava on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. It is usually on the first page.
2 Tap Your Name
Click your Apple ID banner at the very top of the list. It has your name and profile picture.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look for Media & Purchases instead.
4 Cancel Subscription
Find Strava in the list. Tap Cancel Subscription. If you only see "Renew," it is already cancelled.
How to Cancel Strava on Android
Android users often get confused here. You cannot cancel inside the Strava app itself if you paid via Google Play.
1 Open Play Store
Launch the Google Play Store app. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions and then tap Subscriptions.
4 Cancel Strava
Select Strava from the list and tap Cancel subscription. Follow the confirmation prompts.
How to Cancel Strava on Desktop
If you paid directly via the website, this is the only way to cancel. The mobile app settings will just redirect you here anyway.
1 Log In
Go to the Strava website and log in. This works best on a laptop or desktop browser.
2 Go to Settings
Hover over your profile photo in the top right corner and select Settings from the dropdown menu.
3 My Account
Click on the My Account tab on the left sidebar.
4 Downgrade
Scroll down to the Subscription section. Click Downgrade to the Free Plan. You will have to confirm this choice on the next screen.
What is Strava Cancellation Policy
Strava operates on a strict "no refund" basis for the current billing period. Once you cancel, your premium features remain active until the subscription expiration date. For example, if you cancel on January 5th but your renewal is January 30th, you keep the features for those 25 days. They do not prorate refunds. This is a common complaint on the Better Business Bureau, where users often feel tricked by the auto-renewal timing.
Before You Cancel Strava: What You Should Know
Consider these points before downgrading:
- Data Retention: You will not lose your activity history. Your maps and miles stay safe.
- Feature Loss: You lose access to Segment Leaderboards, Route Planning, and advanced performance metrics immediately after the billing cycle ends.
- Fees: There are zero fees to cancel, provided you do it at least 24 hours before the renewal date.
- Pausing: Strava does not currently offer a "pause" feature. It is either Premium or Free.
Having Trouble Cancelling Your Strava Subscription?
Struggling to find the button? You are not alone. Try these fixes:
- Check the Source: If the website says "Managed by Apple," you must cancel on your iPhone. If it says "Managed by Google," go to the Play Store.
- Desktop Mode: If you are on a phone but paid via the website, use Chrome's "Request Desktop Site" feature to access the account settings.
- Incognito Mode: Sometimes cached data hides the "Downgrade" button. Try a private window.
- Support Ticket: If all else fails, submit a request via their Help Center, though responses can be slow.
Subscription Plans and Pricing (2025)
| Plan | Monthly Cost | Annual Cost | Key Features |
|---|---|---|---|
| Free | $0.00 | $0.00 | Activity recording, basic social feed, safety beacon (limited) |
| Premium | ~$11.99 | ~$79.99 | Route planning, segment leaderboards, advanced metrics, training log |
Note: Prices may vary slightly by region and legacy status.
How Pine AI Can Help You Cancel Your Strava Subscription
With fitness apps hiking prices aggressively in the last 12 months, cancelling Strava is a smart move to reclaim your budget. Pine AI makes it effortless.
Step 1: Let's get started to cancel Strava Simply tell us you want to quit Strava. We will ask for a few basic account details to locate your subscription source.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold if necessary, and handle the awkward retention tactics. We do not just suggest steps; we execute the cancellation for you.
Step 3: You're free from Strava The payments stop immediately. You get a confirmed "one-and-done" result without the stress of navigating dark patterns or hidden menus.
Frequently Asked Questions about Strava
Can I unsubscribe from Strava anytime?
Can I get a refund from Strava if I forgot to cancel?
How do I know my Strava subscription is cancelled?
How long does it take for Strava to cancel?
What else should I know before I cancel my Strava subscription?
How do I raise a complaint to Strava?
How does Pine AI work with Strava to cancel my subscription?
