Easily cancel your Slack Pro or Business+ plan. Follow our step-by-step guide for desktop and mobile to downgrade to the free plan and avoid future charges.
How to Cancel Slack on Desktop or Laptop
This is the only reliable way to cancel your paid Slack plan. You cannot fully manage your subscription from the mobile apps, which is a common frustration people share online.
1 Log In as an Admin
First, you must be a Workspace Owner or Admin to make billing changes. If you're not, you'll have to ask the person who is. Log into your Slack account on a desktop computer or laptop.
2 Open the Workspace Menu
Click on your workspace name in the top left corner of the Slack window. This will open a dropdown menu with several options.
3 Navigate to Billing
From the menu, select Settings & administration, and then click on Billing. This is where all the financial magic, or lack thereof, happens.
4 Change Your Plan
In the Billing section, you should see your current plan details. Look for a button or link that says Change plan or Downgrade. Slack frames this as 'downgrading' to the free plan, not 'canceling'.
5 Confirm the Downgrade
Select the Free plan from the available options. Slack will show you what features you'll lose. You'll need to scroll down and confirm your decision, likely by clicking a final confirmation button. Your subscription will remain active until the end of your current billing period.
How to Cancel Slack on iPhone (iOS)
1 Open the Slack App
Launch the Slack app on your iPhone and make sure you are logged into the correct workspace.
2 Attempt to Find Billing Settings
Tap the You tab in the bottom navigation bar. Go to Preferences, then Account Settings. This is where things get annoying.
3 Get Redirected
You'll find that there are no options to cancel directly within the app. Tapping on account or billing settings will usually open a browser window within the app or prompt you to log in via a web browser.
4 Use a Desktop Browser
Honestly, just save yourself the headache. Slack requires you to manage billing from a desktop browser. Follow the 'How to Cancel Slack on Desktop or Laptop' guide above to complete the cancellation.
How to Cancel Slack on Android
1 Launch the Slack App
Open the Slack application on your Android device and log into the workspace you wish to downgrade.
2 Access Your Account Settings
Tap on the You tab at the bottom of the screen. From there, select Preferences and then Account Settings.
3 Hit the Mobile Wall
Just like with the iOS app, you can't actually cancel your subscription here. The app doesn't have the functionality. It's designed this way, forcing you to a computer.
4 Switch to a Computer
The app will redirect you to a web browser, but the mobile web view can be clunky. Your best bet is to stop, find a computer, and follow the desktop cancellation instructions provided earlier.
Before You Downgrade Your Slack Plan
Before you switch to the free plan, here are a few things to keep in mind:
- Your Data Isn't Deleted: Downgrading doesn't erase your workspace. However, on the free plan, you can only access the most recent 90 days of your message history. The rest is hidden unless you upgrade again.
- No Refunds: Slack's policy is clear, they do not offer refunds or credits for partial months or unused time if you cancel. You get to use the paid features until your current billing cycle ends.
- You Can't Pause: There is no option to pause a Slack subscription. Your only choices are to stay on a paid plan or downgrade to the free version.
Having Trouble Cancelling Your Slack Subscription?
If the cancel button seems to be playing hide-and-seek, try these tips:
- Are You the Admin?: Only Workspace Owners and Admins can change billing settings. If that's not you, you won't even see the option.
- Use a Desktop: We can't say it enough. The mobile apps are not built for subscription management. Log in from a laptop or desktop computer.
- Clear Your Cache: Sometimes browser extensions or a clogged cache can cause issues. Try clearing your browser's cache or using an incognito window to log in and cancel.
- Contact Support: If all else fails, you'll have to contact Slack's support team directly through their help center. Be prepared to explain your situation and provide your workspace details.
Subscription Plans and Pricing (2025)
| Plan | Price (Per User/Month) | Billed Annually (Per User/Month) | Details |
|---|---|---|---|
| Free | $0 | $0 | 90-day message history, 10 app integrations, 1:1 video and audio calls. |
| Pro | $9.25 | $8.75 | Unlimited message history, unlimited app integrations, group video calls (huddles), Slack Connect. |
| Business+ | $15 | $12.50 | Everything in Pro, plus 99.99% guaranteed uptime, SAML-based single sign-on, data exports. |
| Enterprise Grid | Custom | Custom | Everything in Business+, plus support for up to 500,000 users, enterprise-grade security, dedicated support. |
How Pine AI Can Help You Cancel Your Slack Subscription
Tired of navigating confusing menus just to downgrade a plan? Pine AI handles the entire cancellation process for you. Connect your account, and we'll manage the cancellation securely and efficiently. Save time and avoid the frustration with just a few clicks.
Frequently Asked Questions about Slack
Can I unsubscribe from Slack anytime?
Can I get a refund from Slack if I forgot to cancel?
How do I know my Slack subscription is cancelled?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
