Cancelling through your iPhone is only possible if you originally subscribed through the Apple App Store. Honestly, this is pretty rare for MyHeritage, as most users sign up on their website. If you can't find it in your Apple subscriptions, skip to the desktop guide.
How to Cancel MyHeritage on iPhone (iOS)
1 Check How You Subscribed
First, figure out if you subscribed through the Apple App Store or directly on the MyHeritage website. Most people subscribe on the website, so you'll likely need to use the Desktop method. If you're certain you used the App Store, proceed with these steps.
2 Open the Settings App
Tap the gray gear icon on your iPhone's home screen to open Settings.
3 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu.
4 Go to Subscriptions
Select Subscriptions from the list. You'll see all your active and expired subscriptions linked to your Apple ID.
5 Find and Cancel MyHeritage
Locate MyHeritage in the list and tap on it. At the bottom of the next screen, tap the Cancel Subscription button. You'll have to confirm your choice. If you don't see it here, you must cancel on their website.
How to Cancel MyHeritage on Android
If you signed up for MyHeritage through the Google Play Store, you can manage the subscription directly from your Android device. However, most subscriptions are processed on their website, so don't be surprised if you have to log in on a computer to cancel.
1 Confirm Your Subscription Method
Just like with iOS, you need to know if you subscribed via the Google Play Store or the MyHeritage website. If you used your credit card on their site, these steps won't work. You'll need the desktop instructions.
2 Open the Google Play Store
Find and tap the Play Store app icon on your Android device.
3 Access Your Profile Menu
Tap on your profile icon or initial in the top-right corner of the screen.
4 Navigate to Subscriptions
In the menu that appears, select Payments & subscriptions, and then tap on Subscriptions.
5 Locate and Cancel MyHeritage
Find MyHeritage in your list of active subscriptions and tap on it. Follow the prompts and tap Cancel subscription to terminate the auto-renewal. If it's not listed, you have to cancel on their website.
How to Cancel MyHeritage on Desktop or Laptop
This is the most reliable way to cancel your MyHeritage subscription. It works for almost everyone, and it's the method MyHeritage directs you to use in their own help center. It's a bit of a hassle, but it gets the job done.
1 Log In to Your MyHeritage Account
Go to the MyHeritage website and log in using your email and password. This method works for virtually all subscriptions, regardless of where you first signed up.
2 Go to 'My Purchases'
Click on your name in the top-right corner of the page. A dropdown menu will appear. Select My Purchases from that menu.
3 Select the Plan to Cancel
On the 'My Purchases' page, you'll see a list of your subscriptions. If you have a site subscription, click on that. If you have a data subscription, click that one. You have to cancel them individually.
4 Stop the Automatic Renewal
Next to your active plan details, you should see a 'Stop automatic renewal' link. Click it. They really bury this link sometimes, so look carefully.
5 Confirm the Cancellation
MyHeritage will likely show you an offer to try and keep you subscribed. You'll need to skip past this and confirm that you want to stop the renewal. I had to click 'continue to cancel' twice before it finally registered. Once confirmed, your subscription will not renew at the end of the current billing period.
Cancel MyHeritage by Phone
If you're struggling with the online process, you can call MyHeritage support to cancel your subscription. It's not always the fastest way, but it works.
- US Phone Number: +1-844-994-1888
- Hours of Operation: Available 24/7.
Be prepared with your account information, including the email address you used to sign up. Tell the representative you want to cancel your subscription and stop all future automatic renewals. Ask for a confirmation email before you hang up.
Before You Cancel: What You Should Know
- Your Data is Safe: Cancelling your paid subscription does not delete your family tree, photos, or DNA data. Your account will simply be downgraded to the free 'Basic' plan, which has storage and feature limitations. You won't lose your work.
- Refund Policy: MyHeritage offers a 30-day money-back guarantee for new annual subscriptions. However, if you're cancelling a renewal or are past the first 30 days, getting a refund is very unlikely. You'll typically have access until the end of your paid period.
- No Pausing Option: You cannot pause a MyHeritage subscription. Your only options are to keep it active or cancel the auto-renewal.
Having Trouble Cancelling Your MyHeritage Subscription?
It can be frustrating when the cancel button seems to be hiding. Here are a few things to try if you're stuck:
- Use a Desktop Computer: This is the big one. MyHeritage's website is much easier to navigate on a desktop or laptop. The cancellation option is often missing or hard to find on the mobile site. When in doubt, use a computer.
- Check Third-Party Billing: Double-check if you were billed through Apple or Google Play. If so, you must cancel through their respective subscription management pages.
- Clear Your Browser Cache: Sometimes old data can cause website glitches. Try clearing your browser's cache and cookies, or open an incognito/private window and log in again.
- Contact Support Directly: If all else fails, call them at +1-844-994-1888. They can process the cancellation for you over the phone. It might take a while, but it's a guaranteed way to get it done.
Subscription Plans and Pricing (2025)
| Plan | Price (First Year) | Price (Renewal) | Details |
|---|---|---|---|
| Photo | ~$119 / year | ~$179 / year | Unlimited photo storage, colorization, and enhancement tools. No family tree size limit. |
| Data | ~$129 / year | ~$189 / year | Access to billions of historical records, Record Matches, and advanced DNA features. Limited family tree size. |
| Complete | ~$199 / year | ~$299 / year | Includes everything from the Photo and Data plans. The all-in-one package for serious genealogists. |
| Basic | Free | Free | Limited to a 250-person family tree. No access to most records or advanced photo tools. |
How Pine AI Can Help You Cancel Your MyHeritage Subscription
Tired of the cancellation runaround? Pine AI can cancel your MyHeritage subscription for you. No logging in, no confusing menus, no waiting on hold. Let us handle it so you can get back to your day. It's fast, secure, and stress-free.
Frequently Asked Questions about MyHeritage
Can I unsubscribe from MyHeritage anytime?
Can I get a refund from MyHeritage if I forgot to cancel?
How do I know my MyHeritage subscription is cancelled?
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What else should I know before I cancel my MyHeritage subscription?
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How does Pine AI work with MyHeritage to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
