MyHeritage, established in 2003, helps build family trees, yet the recent 23andMe data breach scares have many users rethinking online DNA storage. With plans costing $129 to $299, cancelling saves you a significant chunk of cash. Available on iOS, Android, and desktop, the platform is often criticized for tricky auto-renewals. Visit MyHeritage. In fact, Pissed Consumer highlights over 500 total complaints in the last 3 years, mostly citing "unexpected billing" and "poor customer service." If you are facing technical glitches or just want to stop the charges, here is how to get out.
How to Cancel MyHeritage on iPhone (iOS)
If you subscribed through the App Store, you must cancel there. Deleting the app does nothing.
1 Open Settings
Grab your iPhone and tap the Settings gear icon. It is usually on the first page of your home screen.
2 Tap Your Name
Click on your Apple ID (your name) right at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look for 'Media & Purchases' instead.
4 Find MyHeritage
Scroll through your active list until you see MyHeritage. Tap it. If it is not there, you likely signed up via the website directly.
5 Cancel Subscription
Hit Cancel Subscription (or Cancel Free Trial). Confirm your choice. If the button is missing, it is already cancelled.
How to Cancel MyHeritage on Android
Make sure you are signed into the correct Google account used for the purchase.
1 Open Play Store
Launch the Google Play Store app on your phone.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap Subscriptions to view everything you are currently paying for.
5 Cancel MyHeritage
Find MyHeritage in the list, tap it, and select Cancel subscription. Follow the on-screen prompts to confirm.
How to Cancel MyHeritage on Desktop
This is the method for users who signed up directly via credit card on the website. The 'Stop Renewal' link is notoriously small.
1 Log In
Go to the MyHeritage website and log into your account. You might need to reset your password if it has been a while.
2 Access Account Settings
Click your name in the top right corner to open the dropdown menu. Select Site Settings or My Purchases (they move this sometimes).
3 Select Site Subscriptions
On the left sidebar or main menu, click Site subscriptions. This shows your current plan status.
4 View Details
Find the active subscription and click View details. It is often a small text link.
5 Stop Renewal
Click Stop annual renewal. You will likely have to click through a few "Are you sure?" screens. Keep confirming until you see a success message.
Cancel MyHeritage by Phone
If the website is glitching (which happens often), you can try calling them.
Phone Number: 1-844-494-9065
Hours: 24/7 Support (allegedly)
Be prepared for a wait. Tell the representative clearly: "I want to turn off auto-renewal immediately."
What is MyHeritage Cancellation Policy
MyHeritage operates on a strict auto-renewal basis. If you do not cancel at least 24 hours before your renewal date, they will charge you for the full year. They generally do not offer refunds for partial terms. If you signed up for a free trial, it converts to a paid annual plan instantly upon expiration. Pissed Consumer reviews frequently mention that getting a refund after the charge hits is a nightmare, often requiring a dispute with your bank.
Before You Cancel MyHeritage: What You Should Know
Will my data be deleted?
Not immediately. Your family tree usually remains as a "Basic" (free) site, but you lose access to advanced features like Smart Matches and DNA tools.
Can I get a refund?
Rarely. Their terms state that subscriptions are non-refundable once processed. You have to fight for it.
Best time to cancel?
Right now. Since you keep access until the end of the billing cycle, there is no benefit to waiting.
Having Trouble Cancelling Your MyHeritage Subscription?
Struggling to find the button? You are not crazy. Here are a few tricks:
- Check the Source: If you do not see "My Purchases" on the web, you probably paid via Apple or Google. Check your phone settings.
- Use a Desktop: The mobile site is clunky. Log in from a laptop for better visibility.
- Incognito Mode: Sometimes browser cache hides the cancellation link. Try a private window.
- Call Them: If all else fails, call 1-844-494-9065 and record the conversation for proof.
Subscription Plans and Pricing (2025)
| Plan | Annual Price (Est.) | Key Features |
|---|---|---|
| Basic | Free | Family tree up to 250 people. |
| Premium | ~$129 | Expanded tree, priority support. |
| PremiumPlus | ~$209 | Unlimited tree, Instant Discoveries. |
| Data | ~$189 | Access to historical records only. |
| Complete | ~$299 | Everything included (Tree + Data). |
Prices are estimates and often fluctuate based on "introductory" offers that jump up after the first year.
How Pine AI Can Help You Cancel Your MyHeritage Subscription
With data privacy concerns trending and costs rising, cancelling MyHeritage is a smart move for your wallet and your digital footprint. Pine AI makes it effortless.
Step 1: Let's get started to cancel MyHeritage Simply tell us you want to cancel MyHeritage. We will ask for a few account details to locate your subscription source.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from MyHeritage The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about MyHeritage
Can I unsubscribe from MyHeritage anytime?
Can I get a refund from MyHeritage if I forgot to cancel?
How do I know my MyHeritage subscription is cancelled?
How long does it take for MyHeritage to cancel?
What else should I know before I cancel my MyHeritage subscription?
How do I raise a complaint to MyHeritage?
How does Pine AI work with MyHeritage to cancel my subscription?
