Carbonite, founded back in 2005, is a cloud backup service meant to save your digital life from hardware meltdowns or accidental deletions. Maybe you signed up after a scare but now the annual fee feels a bit much. With plans ranging from about $6 to $13 a month, you can save up to $150 a year by canceling. This guide covers canceling on their desktop site. You don't want to be that YouTuber who loses a 100-hour video edit because of a corrupted file, but you also don't need to pay for a service if you've got your files sorted elsewhere.
How to Cancel Carbonite Subscription on Desktop
The main way to cancel your Carbonite subscription is through their website on a computer. You can't do it from the software itself. The process is basically just finding the right button to turn off the automatic renewal. It's not hard, just a little hidden.
1 Log In to Your Carbonite Account
First, head over to the Carbonite website and get logged in. You'll need your account email and password. If you've forgotten it, you'll have to go through the whole password reset dance, which is always a bit of a pain.
2 Navigate to Account Settings
Once you're in, look around for a link or button labeled "Account" or "My Account." From there, you should be able to navigate to your "Account Summary" or "Billing Information" page.
3 Find Your Subscription Details
This is where they sometimes hide things. In your account or billing section, you'll see your current plan details and renewal date. You're looking for an option related to managing that subscription.
4 Turn Off Automatic Renewal
Scan the page for a link that says Turn off auto-renewal or something similar. It might be in small text. Honestly, finding this can feel like a mini-game. Click it when you spot it. I had to refresh the page once because the link didn't appear right away, which was weird.
5 Confirm the Cancellation
Carbonite will likely ask if you're really, really sure you want to leave. You might have to click through a couple of confirmation screens. Just stick with it and confirm your choice. You should get an email receipt for the cancellation, definitely save that.
Cancel Carbonite Subscription with phone
If you're stuck or just prefer talking to a person, you can call their support team. The number for Home & Personal plans is 1-877-222-5488. Their hours are usually Monday to Friday, 9:00 AM to 8:00 PM (ET). Have your account info ready and be prepared for a potential wait. One user on Reddit mentioned, 'I had to call twice. The first rep tried to just offer me a discount instead of canceling.'
Before you cancel, make sure you download any files you need. Carbonite will permanently delete your backed-up data 30 or 60 days after your subscription ends. Don't expect a refund for a partially used term, their policy is pretty firm on that. Also, you can't pause a subscription, it's either active or it's not.
Carbonite Plans and Pricing 2025
| Plan | Price (per year) | Details |
|---|---|---|
| Carbonite Safe | $71.99 | Provides basic automatic cloud backup for one computer. Good for essential documents and photos. |
| Carbonite Safe Plus | $111.99 | Includes everything in the Safe plan, plus it backs up your external hard drives and automatically backs up your videos. |
| Carbonite Safe Prime | $149.99 | Has all the features of Plus, but adds a courier recovery service. They'll physically ship a copy of your backed-up files to you if you have a major data loss. |
Frequently Asked Questions about Carbonite
Can I unsubscribe from Carbonite anytime?
Can I get a refund from Carbonite if I forgot to cancel?
How do I know my Carbonite subscription is cancelled?
How long does it take for Carbonite to cancel?
What else should I know before I cancel my Carbonite subscription?
How do I raise a complaint to Carbonite?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
