How to Cancel Your Carbonite Subscription (2025)

Carbonite, founded in 2005, offers cloud backup services to protect your digital files. But if you're finding the service is no longer needed, you're not alone. Many users cancel to avoid auto-renewal charges for a service they forgot they had. Plans range from about $4.99 to $24.00 per month, so canceling can save you up to $288 a year. It's like the digital version of that Marie Kondo phase everyone went through; if your Carbonite subscription no longer sparks joy, this guide will help you let it go. You can manage your account on their official website, and we'll walk you through it for desktop and mobile browsers.

If you're struggling with the online process, you can contact Carbonite's support team directly.

• By Phone: Call their support line at 1-877-222-5488. They are typically available during standard business hours. Have your account information ready before you call.
• By Live Chat: Visit the Carbonite support page on their website to initiate a live chat session. This can sometimes be faster than calling, but wait times can vary.

• Download Your Files First: Before your subscription officially ends, make sure you have restored any and all files you need from your backup. Once your subscription expires, Carbonite will delete your backed-up data permanently after a grace period (usually 30 days), and you will not be able to recover it.
• Refund Policy: Carbonite generally does not offer refunds for subscription renewals. If you forget to cancel before the renewal date, it is very unlikely you will get your money back. Their 30-day money-back guarantee typically only applies to the initial purchase of a new subscription.
• No Pausing Option: You cannot pause a Carbonite subscription. Your only option is to cancel the auto-renewal and let the current term expire.

Sometimes things just don't work. If the cancel button seems broken or you're stuck in a loop, here are a few things to try:

• Use a Computer: The cancellation process is most reliable on a desktop or laptop computer. If you're failing on mobile, switch to a bigger screen.
• Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Clear your cache and cookies, then try logging in again.
• Try Incognito Mode: Open an incognito or private browsing window. This prevents extensions or cached data from interfering with the website.
• Contact Support Directly: If all else fails, it's time to call them or use their live chat. Tell them you want to cancel, and they are required to assist you. This is your last resort, but it always works.

Tired of navigating confusing account pages? Let Pine AI handle it. We can cancel your Carbonite subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any unwanted renewal charges. It's that simple.