Mailchimp, founded back in 2001, is one of the biggest names in email marketing, helping everyone from small bloggers to large companies manage their newsletters and automated campaigns. Remember when every podcast ever, especially Serial, started with that 'Mail...kimp?' ad? Yeah, that's them. With subscription prices ranging from $13 to over $350 a month, the costs can add up fast, especially if you're not using all the features. This guide covers how to cancel on your desktop, potentially saving you up to $4200 a year. Let's get this done so you can stop worrying about another charge for a service you no longer need.
How to Cancel Mailchimp Subscription on Desktop
Canceling Mailchimp has to be done through their website on a desktop. Don't even bother trying on the mobile app, it's not there. The process isn't too hard, but they definitely try to steer you toward pausing your account instead of deleting it. Just follow the steps carefully.
1 Log In to Your Account
First, head over to the Mailchimp website and log into your account. Simple enough.
2 Click Your Profile Icon
Once you're in, look for your profile icon or name in the bottom-left corner of the dashboard. Click on it to open the menu.
3 Select 'Account & billing'
From the menu that pops up, select 'Account & billing'. This is where they keep all the money-related settings.
4 Navigate to the 'Billing' Tab
Inside the settings, click on the 'Billing' tab. You might have to look for it, but it's usually near the top.
5 Find the 'Pause or delete' Option
Scroll down until you find a section labeled 'Pause or delete account'. They really want you to pause instead of leaving, so the 'delete' option is less obvious.
6 Choose to Permanently Delete
Click the link that says 'Permanently delete this account'. Be ready for a few confirmation screens designed to make you second-guess your decision.
7 Confirm the Deletion
Mailchimp will ask for your password and then make you type the word 'DELETE' in all caps into a text box to finalize the cancellation. Honestly, it feels a bit dramatic, but you have to do it to confirm. Once you do, your account is gone for good.
Cancel Mailchimp Subscription with Live Chat
Mailchimp funnels most support requests through a contact form on their website, which can lead to an email exchange or a live chat session. Access to live chat and faster support depends heavily on which plan you have. If you're on a free plan, expect a slower email response. You can find the contact options by clicking the 'Help' icon within your account.
Before you pull the plug, know this: Mailchimp permanently deletes all your data, including audience lists and campaign reports, once you cancel. So, export everything you want to keep first. They do not offer refunds for unused time in your billing cycle. You can, however, pause your account for up to 90 days, which keeps your data intact if you think you might come back.
Mailchimp Plans and Pricing 2025
| Plan | Starting Price (per month) | Details |
|---|---|---|
| Free | $0 | The basics. You get up to 500 contacts and 1,000 email sends, but with Mailchimp branding on everything. Good for just starting out. |
| Essentials | $13 | Removes Mailchimp branding and gives you access to A/B testing and basic email automation. Contact and send limits are higher. |
| Standard | $20 | This is the most popular plan. It unlocks more advanced automation, like customer journey builders and send-time optimization. It's a big step up in features. |
| Premium | $350+ | The top-tier plan for large teams. It includes advanced segmentation, multivariate testing, and priority phone support. The price scales quickly with more contacts. |
Frequently Asked Questions about Mailchimp
Can I unsubscribe from Mailchimp anytime?
Can I get a refund from Mailchimp if I forgot to cancel?
How do I know my Mailchimp subscription is cancelled?
How long does it take for Mailchimp to cancel?
What else should I know before I cancel my Mailchimp subscription?
How do I raise a complaint to Mailchimp?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
