So, you're ready to cancel your Box subscription. Founded in 2005, Box became a big name in cloud storage, especially for businesses. But maybe the service isn't what you need anymore, or you're just tired of seeing that charge on your statement. With plans ranging from $14 to over $42 a month, you can save up to $120 or more a year by cancelling. This guide covers how to cancel on desktop, iOS, and Android. We'll help you get it done without the headache, because let's be real, everyone's trying to declutter their digital life these days, and that includes subscriptions you don't use.
How to Cancel Box Subscription on Desktop
This is the most common way to cancel, especially if you signed up directly on their website. Honestly, it's the most reliable method. I tried on mobile once and the page just kept timing out. Stick to your computer for this one.
1 Log In to Your Box Account
First, head over to the Box website and log in. This is where the magic happens. Or, you know, the cancellation.
2 Click Your Profile Icon
In the top-right corner, you'll see your initials or profile picture. Give that a click to open the account menu.
3 Go to Account Settings
From the dropdown menu, select Account Settings. This takes you to the back end of your account.
4 Navigate to the Billing Tab
Look for the Billing tab at the top of the page. This is where they hide the important stuff. I had to look for a second, it wasn't immediately obvious.
5 Find the Cancellation Link
Here's the tricky part. You should see an option that says Cancel Account or something similar like 'Change Plan'. It's usually a small link designed to be missed. Click it.
6 Confirm Your Cancellation
Box will probably ask you why you're leaving and might offer you a discount to stay. Just push through and confirm you want to cancel. You're almost free.
How to Cancel Box Subscription on iOS
If you paid for Box through the App Store, you have to cancel it through Apple. Box can't do it for you. It's an Apple rule, and it's actually easier this way.
1 Open the Settings App
Unlock your iPhone or iPad and find the gray gear icon. Tap it.
2 Tap Your Apple ID
At the very top of the Settings screen, tap on your name where it shows your Apple ID.
3 Select Subscriptions
On the next screen, tap on Subscriptions. You'll see a list of all your active and expired app subscriptions.
4 Find the Box Subscription
Scroll through the list until you find Box. Tap on it to see the details.
5 Tap Cancel Subscription
You'll see a red Cancel Subscription button. Tap that and confirm your choice. That's it. Apple handles the rest.
How to Cancel Box Subscription on Android
Similar to iOS, if you subscribed via the Google Play Store, you must cancel it there. Your payment info is with Google, not Box.
1 Open the Google Play Store
Find and open the Google Play Store on your Android device. Simple enough.
2 Tap Your Profile Icon
Tap on your profile picture or initial in the top-right corner of the screen.
3 Go to Payments & Subscriptions
From the menu that pops up, select Payments & subscriptions. Then, on the next screen, tap Subscriptions.
4 Select the Box Subscription
Look for your Box subscription in the list of active services and tap on it.
5 Tap Cancel Subscription
At the bottom of the screen, you'll find the Cancel subscription button. Tap it and follow any final prompts from Google.
Cancel Box Subscription with phone
You can try calling them at +1-877-729-4269, but be warned, this is mainly for Business and Enterprise customers. If you're on a personal plan, they'll likely just direct you back to the website. One user on Reddit said, 'I called and they told me I had to do it online. Total waste of time.'
Cancel Box Subscription with email
Box doesn't really have a direct support email. Instead, you have to go to their support website and submit a ticket. You'll fill out a form and then wait. Response times can vary, so don't rely on this if your renewal is tomorrow.
Before you hit cancel, know this: Box won't delete your files right away. They'll downgrade your account to their free plan, which has a tiny 10 GB storage limit. If you're over that limit, you won't be able to upload new files. Also, don't expect a refund. Their policy is pretty strict, you pay for the full term you signed up for, even if you cancel early. And no, you can't just pause your subscription. It's either on or off.
Box Plans and Pricing 2025
| Plan | Monthly Price (per user) | Storage | Details |
|---|---|---|---|
| Personal Pro | $14 | 100 GB | Designed for one user. Includes a 10 GB file upload limit and basic features. Good for freelancers but not for teams. |
| Business | $20 | Unlimited | Requires a minimum of 3 users. Adds company branding, user management, and more collaboration tools. |
| Business Plus | $30 | Unlimited | Also needs 3+ users. Includes advanced features like content lifecycle management and external collaborator controls. |
| Enterprise | $42 | Unlimited | For larger organizations. Adds advanced security features like HIPAA compliance, workflow automation, and stricter controls. |
Frequently Asked Questions about Box
Can I unsubscribe from Box anytime?
Can I get a refund from Box if I forgot to cancel?
How do I know my Box subscription is cancelled?
How long does it take for Box to cancel?
What else should I know before I cancel my Box subscription?
How do I raise a complaint to Box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
