If you signed up for eHarmony using your Apple ID, you have to cancel it through your iPhone's settings. Trying to cancel inside the eHarmony app won't work, which is a common point of confusion.
How to Cancel eHarmony on iPhone (iOS)
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. This is where all your Apple-level subscriptions are managed, not inside the eHarmony app itself.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other account settings.
3 Select 'Subscriptions'
On the Apple ID screen, you'll see a list of options. Tap on Subscriptions to view all your active and expired app subscriptions.
4 Find and Cancel eHarmony
Scroll through the list to find eHarmony. Tap on it, and then select Cancel Subscription. You'll need to confirm your choice. Your access will continue until the end of the current billing period.
How to Cancel eHarmony on Android
For Android users, the cancellation process runs through the Google Play Store. You can't cancel from within the eHarmony app, so don't waste your time looking there.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Make sure you're signed into the same Google Account you used to subscribe to eHarmony.
2 Access Your Profile
Tap on your profile icon or initial in the top-right corner of the screen. This will open a menu with several account options.
3 Go to 'Payments & subscriptions'
From the menu, select Payments & subscriptions. This section manages all your purchases and recurring charges through the Play Store.
4 Manage Your Subscriptions
Tap on Subscriptions. You'll see a list of all your active subscriptions. Find eHarmony in this list and tap on it.
5 Cancel the Subscription
At the bottom of the screen, tap the Cancel subscription button. Google will ask for a reason, just pick one and confirm the cancellation. It's done.
How to Cancel eHarmony on Desktop or Laptop
Canceling on a desktop is usually the most direct way. This process essentially turns off the auto-renewal for your plan, so you can use the service until your paid period ends.
1 Log In to Your eHarmony Account
Go to the eHarmony website and log in with your email and password. This method is often the most reliable, as some users report issues with the mobile apps.
2 Navigate to Your Profile
Once logged in, click on your profile picture or the downward-facing arrow at the top right of the page to open the main menu.
3 Find 'Data & Settings'
From the dropdown menu, select Data & Settings. This is where your account and billing information is stored.
4 Manage Your Subscription
In the 'Data & Settings' section, find and click on the Amend Subscription link. It's sometimes labeled 'Manage my subscription' or something similar. They seem to change the wording now and then.
5 Turn Off Automatic Renewal
Follow the on-screen instructions to cancel. eHarmony will frame this as 'turning off automatic renewal'. You'll likely have to click through a few confirmation screens or offers to stay. Just keep clicking until you get a final confirmation that your subscription will not renew.
Before You Cancel: What You Should Know
Before you hit cancel, here are a few things to keep in mind:
- No Refunds for Unused Time: eHarmony's policy is pretty strict. They do not offer refunds if you cancel mid-cycle. You'll have access until your current paid period expires, but you won't get any money back for the remaining time.
- Canceling vs. Deleting: Turning off your subscription renewal does not delete your profile. Your profile and messages will remain on the site. If you want to permanently remove your data, you must go through a separate profile deletion process in the 'Data & Settings' menu.
- No Pausing Option: You can't pause your eHarmony subscription. It's either active or it's not. If you cancel, you'll have to purchase a new subscription to regain premium features later.
Having Trouble Cancelling Your eHarmony Subscription?
It can be frustrating when the cancel button seems to be hiding. If you're stuck, try these steps:
- Check Your Billing Source: Did you sign up through the Apple App Store or Google Play Store? If so, you must cancel there. You can't cancel a mobile subscription on the eHarmony website, and vice versa.
- Use a Desktop Computer: The website is often more reliable than the mobile apps for account management. If the app is giving you trouble, log in through a web browser on a computer.
- Clear Your Browser Cache: Sometimes old data can cause glitches. Try clearing your browser's cache and cookies or using an incognito/private window to log in and cancel.
- Contact Support Directly: If all else fails, it's time to contact customer service. You can find their support options in the 'Help' section of the website. Be prepared to be firm about your intention to cancel.
Subscription Plans and Pricing (2025)
| Plan Name | Price per Month (Approx.) | Total Billed | Details |
|---|---|---|---|
| Premium Light | $65.90 | Billed as one payment for 6 months | See who views you, unlimited matches, unlimited messages, filter matches. |
| Premium Plus | $45.90 | Billed as one payment for 12 months | Includes all Light features, plus see who likes you and access to more detailed personality profiles. This is their most popular plan. |
| Premium Extra | $35.90 | Billed as one payment for 24 months | Includes all Plus features. The lowest monthly cost, but requires the longest commitment. |
How Pine AI Can Help You Cancel Your eHarmony Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can cancel your eHarmony account for you, quickly and securely. No more searching for hidden buttons or dealing with retention offers. Connect your account and let us take care of the rest.
Frequently Asked Questions about eHarmony
Can I unsubscribe from eHarmony anytime?
Can I get a refund from eHarmony if I forgot to cancel?
How do I know my eHarmony subscription is cancelled?
How long does it take for eHarmony to cancel?
What else should I know before I cancel my eHarmony subscription?
How do I raise a complaint to eHarmony?
How does Pine AI work with eHarmony to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
