So, you're looking to cancel Hostway. It happens. Founded way back in 1998, Hostway provides web hosting and cloud services for businesses. Maybe you signed up for a side project that never took off, or you're just tired of the monthly bill. With plans ranging from $10 to over $300, those costs can add up, and canceling could save you up to $3600 a year. This guide covers how to cancel from your desktop, since that's the main way to do it. We'll help you get it done without any extra headaches or surprise charges.
How to Cancel Hostway Subscription on Desktop
Canceling Hostway is done through their web portal, which they call SiteControl. You can't do it from a mobile app. Honestly, the interface feels a bit old, and I had to refresh the page once because the billing section wouldn't load properly. Just be patient and follow the steps.
1 Log into Your Hostway Account
First, you need to get into your Hostway account. Go to the Hostway website and find the login button. You'll need your username and password. If you forgot it, you'll have to go through the password reset process, which can be a bit of a pain.
2 Navigate to the SiteControl Panel
Once you're in, you're looking for the main control panel. Hostway calls it 'SiteControl'. It can look a little dated, but all the important stuff is in there somewhere. Don't get distracted by all the other options.
3 Find Your Account or Billing Section
This is where it gets tricky. You need to find the 'Account' or 'Billing' section. Sometimes it's hidden under a weirdly named menu. I had to click around a bit to find it. Look for something related to your services or subscriptions.
4 Select the Service to Cancel
Inside the billing area, you should see a list of your active services. Find the hosting plan you want to get rid of and look for a 'Cancel' or 'Manage' button next to it. Click on the cancellation link.
5 Follow the Cancellation Prompts
They won't make it easy. You'll likely have to fill out a form explaining why you're leaving. Just pick a reason and move on. Be prepared for them to ask you to confirm your decision, maybe more than once. It's annoying, but you have to push through to finalize it.
6 Check for a Confirmation Email
After you've confirmed everything, you should get a confirmation message on the screen and, more importantly, an email. Do not close the page until you get that email. Keep it for your records. If it doesn't show up, something went wrong.
Cancel Hostway Subscription with phone
You can call Hostway support at 1-866-467-8929. They are generally available 24/7. Be ready with your account information and expect to verify your identity. Sometimes the wait times can be long, so maybe put it on speakerphone while you do something else.
Cancel Hostway Subscription with email
You can submit a support ticket through your SiteControl panel. This is basically their email support. Log in, find the 'Help' or 'Support' section, and create a new ticket. Response times can vary, usually taking anywhere from a few hours to a full day. Make your request very clear in the subject line, like 'Cancellation Request for Domain.com'.
Before you cancel, make sure you back up everything. Seriously. Once you cancel, Hostway will delete all your website files, databases, and emails, and you won't be able to get them back. As for refunds, they have a 30-day money-back guarantee for new accounts, but after that, you typically won't get any money back for unused time. Don't expect a prorated refund. Pausing your account isn't really an option either, you either have it or you don't.
Hostway Plans and Pricing 2025
| Plan Type | Typical Price (per month) | Details |
|---|---|---|
| Shared Hosting | $10 - $25 | Good for small websites, blogs, and personal projects. You share server resources with other users. Limited resources but very affordable. |
| VPS Hosting | $50 - $150 | A step up from shared. You get a dedicated portion of a server's resources. Offers more control and better performance for growing businesses. |
| Dedicated Server | $200+ | You get an entire physical server to yourself. Maximum power, security, and control. Best for high-traffic websites and large applications. |
| Email Hosting | $2 - $10 | Professional email addresses using your own domain name. Separate from website hosting but often bundled. |
Frequently Asked Questions about Hostway
Can I unsubscribe from Hostway anytime?
Can I get a refund from Hostway if I forgot to cancel?
How do I know my Hostway subscription is cancelled?
How long does it take for Hostway to cancel?
What else should I know before I cancel my Hostway subscription?
How do I raise a complaint to Hostway?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
