Thinking of leaving Squarespace? You're not alone. Founded in 2003, Squarespace is a super popular tool for building slick websites, especially for creatives and small businesses. But maybe your project is done, or the costs are adding up. With plans ranging from $16 to $65 a month, you could save up to $780 a year by canceling. We'll walk you through the cancellation process for desktop, since that's the only way to do it. It seems like every creator who blew up on TikTok built their first merch store on Squarespace, but sometimes you just outgrow the platform. This guide will help you cancel without any surprise charges.
How to Cancel Squarespace Subscription on Desktop
Canceling Squarespace has to be done on a desktop browser. You can't do it through a mobile app, which is a bit of a pain. The process is straightforward, but involves a few clicks through their settings menu.
1 Log In to Your Account
First, head over to the Squarespace website and log into your account. This seems obvious, but sometimes you get logged out automatically.
2 Navigate to Billing
Once you're in, find the Home Menu. From there, you need to click on Settings, and then find the Billing option. It feels a bit hidden, but it's in there.
3 Select Your Subscription
In the Billing panel, you'll see your active subscriptions. Click on the one you want to get rid of, like your Website or Commerce plan.
4 Click Cancel Subscription
Now you should see a 'Cancel Subscription' link or button. It's usually pretty prominent. Click it. Weirdly, I had to refresh the page once for the button to become clickable, so keep that in mind if it seems stuck.
5 Answer or Skip the Exit Survey
Squarespace will probably ask you why you're leaving with a short survey. You can answer it if you feel like it, or just look for a 'skip' or 'continue' option to move on.
6 Confirm the Cancellation
This is the final step. You have to confirm you really want to cancel. Read the details carefully, they'll tell you when your site will officially go offline. Once you confirm, you're done. Phew.
Cancel Squarespace Subscription with email
Squarespace support is available via email. You can submit a ticket through their help center. Expect a response within 24 hours, though it can be faster.
Cancel Squarespace Subscription with live chat
Live chat is available on their contact page during business hours, typically Monday to Friday. This is usually the fastest way to talk to a person, but sometimes you have to wait in a queue. The chat window just randomly timed out on me once, so be prepared for that.
Before you cancel, know this: Squarespace doesn't offer refunds on monthly plans or for renewal payments. If you bought an annual plan, you have a 14-day window from the initial purchase to get a refund. Also, canceling your website plan does not automatically cancel your custom domain if you bought one through them. That's a separate subscription you have to manage. Your site content won't be deleted immediately, it will be marked for deletion, so you have a small window to change your mind.
Squarespace Plans and Pricing 2025
| Plan | Price (Billed Annually) | Details |
|---|---|---|
| Personal | $16 / month | Best for simple websites and blogs. Includes a free custom domain, SSL security, and unlimited bandwidth. No e-commerce features. |
| Business | $23 / month | Adds basic e-commerce with a 3% transaction fee. Includes professional email from Google and premium integrations. |
| Commerce Basic | $27 / month | A serious step up for online stores. You get 0% transaction fees, customer accounts, and powerful merchandising tools. |
| Commerce Advanced | $49 / month | The full package. Includes abandoned cart recovery, advanced shipping options, and the ability to sell subscriptions. For when you're really serious about selling. |
Frequently Asked Questions about Squarespace
Can I unsubscribe from Squarespace anytime?
Can I get a refund from Squarespace if I forgot to cancel?
How do I know my Squarespace subscription is cancelled?
How long does it take for Squarespace to cancel?
What else should I know before I cancel my Squarespace subscription?
How do I raise a complaint to Squarespace?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
