Hightail, which started way back in 2004 as YouSendIt, is a cloud service for sharing and storing big files. It's a useful tool, but maybe you're not using it enough to justify the cost. With everyone cutting back on their monthly software stack, it makes sense to re-evaluate every subscription. As one user on Reddit put it, 'I signed up for one project and then totally forgot about it for six months.' We've all been there. This guide covers canceling on Desktop, iOS, and Android. With plans ranging from $12 to $24, you could save up to $144 a year. Just cancel it.
How to Cancel Hightail Subscription on Desktop
This is the most direct way to cancel. Honestly, it's the only method that seems to work consistently. I tried looking for a cancel button in the mobile app and came up empty. You'll need to use a web browser on your computer or phone for this.
1 Log In to Your Account
Go to the Hightail website and sign in with your email and password. Simple enough.
2 Find Your Account Settings
Click on your user icon in the top-right corner of the page. A dropdown menu will appear. From there, select 'Account'. I had to look around for a bit, it's a little tucked away.
3 Navigate to Plan Details
On your account page, look for a tab or section labeled 'Plan & Billing'. This is where the subscription details are managed.
4 Cancel Your Subscription
Here's the final step. Find the link that says 'Cancel Subscription' or 'Downgrade to Lite'. They might make you click through a survey about why you're leaving. Just power through it.
5 Confirm the Cancellation
You will probably have to confirm your choice on another screen. Make sure you see a final confirmation message or get an email. Don't just close the tab, or you might get billed again.
How to Cancel Hightail Subscription on iOS
If you subscribed through the Apple App Store, you have to cancel it there. Hightail can't cancel it for you, which is a common frustration. Apple manages the payment, so you have to go through them.
1 Open the Settings App
Go to the main 'Settings' app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name and profile picture right at the top to access your Apple ID settings.
3 Go to Subscriptions
Select 'Subscriptions'. You'll see a list of all your active and expired subscriptions managed through Apple.
4 Find and Cancel Hightail
Find Hightail in the list and tap on it. Then, just hit 'Cancel Subscription'. That's it.
How to Cancel Hightail Subscription on Android
Just like with Apple, if you signed up through the Google Play Store, that's where you need to cancel. Hightail's support team can't do it for you since Google handles the billing.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device.
2 Access Your Profile
Tap on your profile icon, which is usually in the top-right corner.
3 Go to Payments & Subscriptions
In the menu, select 'Payments & subscriptions', and then tap on 'Subscriptions'.
4 Select and Cancel Hightail
Find Hightail in your list of subscriptions, tap on it, and then choose 'Cancel subscription'. Follow any final prompts to confirm.
Cancel Hightail Subscription with Email
If you're having trouble, your best bet is to contact support through their website. Go to the Hightail Help Center and submit a support request. Response times can vary, so this might not be the fastest option.
Before you hit cancel, make sure you download any important files. If you're on a paid plan, canceling will likely downgrade you to their free 'Lite' plan, which has much less storage. You don't want to lose your work. Hightail is pretty clear in their terms: no refunds. Once you pay for a period, you've paid for it, even if you cancel a day later. You can use the service until your current billing cycle ends. Also, there's no option to just pause your subscription, you either have it or you don't.
Hightail Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Lite | Free | For quick, simple file sharing. Comes with 2GB of storage and a 100MB file size limit. |
| Pro | $12 | Great for individuals. You get unlimited storage, a 25GB file size limit, and password protection. |
| Teams | $24 per user | Made for collaboration. Includes all Pro features plus project management tools, team branding, and admin controls. |
| Business | Custom Pricing | For larger organizations needing advanced security and compliance features like SSO and detailed activity reports. |
Frequently Asked Questions about Hightail
Can I unsubscribe from Hightail anytime?
Can I get a refund from Hightail if I forgot to cancel?
How do I know my Hightail subscription is cancelled?
How long does it take for Hightail to cancel?
What else should I know before I cancel my Hightail subscription?
How do I raise a complaint to Hightail?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
