Cloudinary has been optimizing media since 2012, but paying for unused credits is a drag. With subscriptions costing $89 to $224, cancelling can save you up to $224 monthly. Visit Cloudinary to manage your account. Like the current fatigue with endless AI subscriptions, you might be ready to trim the fat. TrustPilot data highlights over 40 complaints in the last 3 years, specifically citing "unexpected overage fees" and "poor technical support." If you are dealing with outages or just confusing invoices, this guide helps.
How to Cancel Cloudinary on Desktop or Laptop
This is the most reliable method. The desktop dashboard gives you the full view of your credits and billing cycle.
1 Log In to Console
Go to the Cloudinary website and log in. You need to be the account owner to do this.
2 Go to Settings
Click the gear icon located at the top right corner of the navigation bar. It looks like a little cogwheel.
3 Select Account
In the settings menu, click on the Account tab. This is where your billing info lives.
4 Modify Plan
Scroll down to the "Your Plan" section. You will see a button that says Change Plan or Modify. Click it.
5 Downgrade to Free
Select the Free plan option. Follow the prompts to confirm the downgrade. This effectively cancels your paid subscription.
How to Cancel Cloudinary on iPhone (iOS)
Since there is no native iOS app for billing, you have to use the mobile browser. It is a bit clunky on smaller screens.
1 Open Safari
Cloudinary does not have a subscription management app in the App Store. Open Safari or your preferred browser.
2 Access the Console
Navigate to the Cloudinary login page. Enter your credentials.
3 Request Desktop Site
If the mobile view is wonky, tap the aA icon in the address bar and select Request Desktop Website. This makes finding the settings easier.
4 Navigate to Billing
Tap the Settings gear icon, then Account. It might be small, so you may need to zoom in.
5 Select Free Plan
Scroll to your plan details and select the option to downgrade to the Free tier.
How to Cancel Cloudinary on Android
You will need to do this via the mobile web. The interface is not optimized for touch, so be careful not to tap the wrong button.
1 Launch Chrome
Open Chrome on your Android device. There is no Play Store app for managing Cloudinary billing.
2 Log In
Go to the Cloudinary site and sign in to your dashboard.
3 Find Settings
Tap the Settings icon (gear) in the top menu bar.
4 Change Plan
Go to the Account tab and look for the plan modification section.
5 Confirm Downgrade
Choose the Free plan to stop future charges. Confirm your choice.
What is Cloudinary Cancellation Policy
Cloudinary operates on a prepaid basis for their monthly plans. When you cancel (downgrade to Free), the change usually takes effect at the end of your current billing cycle. They generally do not offer refunds for partial months or unused credits. If you are on a custom Enterprise contract, you are likely locked in for a year and cannot just click a button to leave. You have to talk to a human. TrustPilot reviews mention frustration with "auto-renewal surprises," so check your dates.
Before You Cancel Cloudinary: What You Should Know
Make sure you check your storage usage. If you downgrade to the Free plan but your media assets exceed the free limits, your account might get disabled or you could be blocked from uploading. You should download and back up your data if you plan to leave the platform entirely. Also, check if you have any pending overage charges, as those will still be billed even after you cancel.
Having Trouble Cancelling Your Cloudinary Subscription?
If you cannot find the "Change Plan" button, you might be in a bind.
- Check your role: Only the account owner can change billing settings. If you are just an "Admin," you cannot cancel.
- Enterprise Plans: If you are on a custom plan, the button is often hidden. You must email
[email protected]or your account manager. - Browser Issues: Try clearing your cache or using Incognito mode. Sometimes the dashboard scripts get stuck.
- Outstanding Invoices: If you owe money for overages, the system might block you from downgrading until it is paid.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Credits | Details |
|---|---|---|---|
| Free | $0 | 25 | Good for small projects and testing. |
| Plus | ~$89 | 225 | Best for growing sites. Includes backup. |
| Advanced | ~$224 | 600 | For high volume. Priority support included. |
| Enterprise | Custom | Custom | Requires annual contract and sales contact. |
How Pine AI Can Help You Cancel Your Cloudinary Subscription
Tech budgets are getting slashed left and right in 2025, so there is no shame in cutting a tool you are not using. Pine AI makes the breakup clean and simple.
- Step 1: Let's get started to cancel Cloudinary Just tell us you want to drop the subscription. We will grab a few account details to locate the plan.
- Step 2: Pine gets to work We navigate the dashboard maze or draft the awkward email to their support team if you are on a locked plan. We handle the friction so you don't have to.
- Step 3: You're free from Cloudinary The billing stops. You get a confirmation. No more surprise invoices for credits you never used.
Frequently Asked Questions about Cloudinary
Can I unsubscribe from Cloudinary anytime?
Can I get a refund from Cloudinary if I forgot to cancel?
How do I know my Cloudinary subscription is cancelled?
How long does it take for Cloudinary to cancel?
What else should I know before I cancel my Cloudinary subscription?
How do I raise a complaint to Cloudinary?
How does Pine AI work with Cloudinary to cancel my subscription?
