Remember Zoom? Founded in 2011, it became the default for everything from work meetings to virtual family reunions. But now, maybe you're tired of hearing 'you're on mute' or you just don't need the service anymore. With plans ranging from $15.99 to $19.99 a month for typical users, those costs add up. Cancelling your subscription on Desktop, iOS, or Android can save you up to $190 a year. Let's be real, the fatigue from endless video calls is a thing, and cutting back on subscriptions you don't use is just smart.
How to Cancel Zoom Subscription on Desktop
This is the most common way to cancel, since most people sign up on their computer. Honestly, I had to refresh the page once because the 'Billing' section didn't load correctly. So if you run into that, just try a quick refresh.
1 Sign In to the Zoom Web Portal
Go to the Zoom website and sign into your account. This is where the magic happens.
2 Navigate to Billing
In the navigation menu on the left, find Account Management, then click on Billing.
3 Find and Cancel Subscription
You'll see your current subscription under the Current Plans tab. Find the plan you want to end and click Cancel Subscription. They hide it a little, so look carefully.
4 Confirm Your Cancellation
Zoom will ask you why you're leaving. You can tell them or just click Cancel Subscription to finalize it. They really want you to stay, so you might have to confirm it more than once. Just keep going.
How to Cancel Zoom Subscription on iOS
If you subscribed to Zoom through the Apple App Store, you have to cancel it there. Don't even try using the Zoom website, it won't work. Apple handles the billing completely.
1 Open Settings
Open the Settings app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name at the very top of the screen.
3 Go to Subscriptions
Tap on Subscriptions. You'll see a list of all your active and expired subscriptions.
4 Find Zoom and Cancel
Find Zoom in the list and tap on it. Then, hit that big Cancel Subscription button. Easy.
How to Cancel Zoom Subscription on Android
Just like with Apple, if you paid for Zoom through Google Play, you must cancel it there. The Zoom website will just send you in circles.
1 Open the Google Play Store
Launch the Google Play Store on your Android device.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner.
3 Navigate to Subscriptions
Select Payments & subscriptions, and then go to Subscriptions.
4 Select Zoom and Cancel
Find your Zoom subscription in the list, tap on it, and then select Cancel subscription. Follow any final prompts to confirm.
Cancel Zoom Subscription with live chat
Zoom pushes you towards its support chat. You can access it from their support page. Be ready to talk to a bot first. It can feel like an eternity, but if you keep typing 'talk to an agent' or 'live person', you'll eventually get connected to a human for help with billing issues. As of early 2024, this still seems to be the main way to get direct help.
Before you do anything, know this: Zoom does not offer refunds if you cancel mid-month. It's annoying, but your subscription will just run until the end of your current paid term. Also, make sure you download any cloud recordings you want to keep. Once your paid plan ends, you'll lose access to them when your account reverts to the free 'Basic' plan.
Zoom Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Pro | $15.99 / user | Good for individuals and small teams. Allows up to 100 participants, group meetings up to 30 hours long, and 5 GB of cloud storage. |
| Business | $19.99 / user | Better for small to medium businesses. Includes everything in Pro, but for up to 300 participants, single sign-on (SSO), and company branding. |
| Basic | Free | The plan you get after you cancel. Meetings are limited to 40 minutes and 100 participants. No cloud storage for recordings. |
Frequently Asked Questions about Zoom
Can I unsubscribe from Zoom anytime?
Can I get a refund from Zoom if I forgot to cancel?
How do I know my Zoom subscription is cancelled?
How long does it take for Zoom to cancel?
What else should I know before I cancel my Zoom subscription?
How do I raise a complaint to Zoom?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
