Zoom, established in 2011, became a household name, but with the "Return to Office" push, paying for a personal Pro account often feels unnecessary. Plans range from $15.99 to $26.99 monthly, meaning you save up to $323 annually by canceling. Available on iOS, Android, and Desktop, the platform holds a poor rating on TrustPilot, where users report over 500 complaints in the last 3 years regarding "auto-renewal glitches" and "non-existent support." Recent price hikes and privacy concerns regarding AI training have only increased the exodus. Visit Zoom to cut ties. Maybe you only needed it for that one freelance gig. It happens.
How to Cancel Zoom on Desktop or Laptop
Most users subscribe directly through the website. If that is you, this is the only way to stop the charges.
1 Log In to the Web Portal
Go to the Zoom website and sign in. You cannot cancel a direct subscription through the desktop app itself, which is super annoying. You must use a web browser.
2 Access Account Management
In the navigation menu on the left side, click on Account Management. If you don't see this, you might not be the account admin.
3 Select Billing
Click Billing within that menu. This opens your current plans.
4 Cancel Plan
Find the Current Plans tab. Click Cancel Plan next to the subscription you want to stop. You will likely have to confirm your choice and select a reason for leaving.
How to Cancel Zoom on iPhone (iOS)
If you bought Pro through the App Store, Zoom support cannot help you. You have to do it through Apple.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Name
Click your Apple ID banner at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. It might take a second to load.
4 Cancel Zoom
Find Zoom in the list. Tap it, then select Cancel Subscription. If you only see "Renew," it is already cancelled.
How to Cancel Zoom on Android
Did you upgrade via Google Play? Here is how to shut it down.
1 Open Google Play Store
Launch the Play Store app. Do not open the Zoom app.
2 Tap Profile Icon
Click your picture or initial in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Cancel Subscription
Select Zoom Cloud Meetings. Tap Cancel subscription and follow the prompts to confirm.
What is Zoom Cancellation Policy
Zoom is pretty rigid here. You can cancel at any time, but the cancellation only becomes effective at the end of your current billing cycle. This means if you renew on the 1st and cancel on the 2nd, you are stuck paying for the whole month. No refunds. Period. They generally do not offer pro-rated refunds for unused time, which is a common complaint on the Better Business Bureau. You retain access to paid features until the term ends.
Before You Cancel Zoom: What You Should Know
Save Your Cloud Recordings
Once your subscription downgrades to Basic (Free), you lose access to cloud recording storage. Download your files immediately.
Check Your Add-Ons
Canceling the main meeting plan might not automatically cancel add-ons like Zoom Phone or Large Meeting licenses depending on how you bought them. Double-check the billing tab.
No "Pause" Option
Zoom does not typically let you pause. It is either paid or free.
Having Trouble Cancelling Your Zoom Subscription?
You Might Not Be the Admin
If you are on a corporate account, you probably lack the permission to cancel. You have to ask the account owner.
Third-Party Billing Confusion
If the "Cancel" button is missing on the website, you likely subscribed via Apple, Google, or a reseller. Check your bank statement to see who is actually charging you.
Clear Your Cache
Sometimes the billing portal glitches. Try opening the page in an Incognito/Private window.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (Per User) | Key Features |
|---|---|---|
| Basic | Free | 40-min limit, 100 attendees |
| Pro | ~$15.99 | 30-hour limit, 5GB cloud storage, AI Companion |
| Business | ~$21.99 | 300 attendees, SSO, Managed domains |
| Business Plus | ~$26.99 | 10GB storage, Translated captions, Phone features |
How Pine AI Can Help You Cancel Your Zoom Subscription
With remote work shifting to hybrid models in the last 12 months, paying for a personal Zoom license is becoming less useful. Pine AI makes the exit process instant and secure.
Step 1: Let's get started to cancel Zoom Simply tell us that you want to cancel your subscription with Zoom, and we'll ask for some account details to get started.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from Zoom The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Zoom
Can I unsubscribe from Zoom anytime?
Can I get a refund from Zoom if I forgot to cancel?
How do I know my Zoom subscription is cancelled?
How long does it take for Zoom to cancel?
What else should I know before I cancel my Zoom subscription?
How do I raise a complaint to Zoom?
How does Pine AI work with Zoom to cancel my subscription?
