Wix, founded back in 2006, is one of the biggest names in website building, letting anyone from a small business owner to a blogger create a site without touching code. But maybe that side hustle you started after seeing it blow up on TikTok didn't pan out, or the monthly fee is just another annoying charge on your card. With plans ranging from $17 to $159 a month, you can save up to $1908 annually by canceling. This guide covers how to cancel your subscription on a desktop, which is the main way to do it. We'll help you get it done without any extra headaches.
How to Cancel Wix Subscription on Desktop
Canceling your Wix Premium plan happens on their website. You can't do it through an app. The process is mostly straightforward, but you have to click through a couple of screens designed to make you stay. Just be ready for that.
1 Log In to Your Wix Account
First, head over to Wix.com and log into your account. This seems obvious, but sometimes you can get stuck in a loop if you're logged into the wrong Google account. So, double-check.
2 Go to Premium Subscriptions
Once you're in, look for your profile icon in the top-right corner. Click it, and a dropdown menu will appear. Find and select 'Premium Subscriptions'.
3 Find Your Plan and Click 'More Actions'
You'll see a list of all your active Wix services. Find the plan you want to get rid of. Next to it, there's a 'More Actions' icon (it looks like three dots). Click it.
4 Select 'Cancel Plan'
From the menu that pops up, click 'Cancel Plan'. Honestly, they don't make this button very big. It's easy to miss.
5 Follow the Prompts and Confirm
Wix will ask you why you're leaving and might offer you a discount to stay. Just select a reason and click 'Cancel Now' to push through. You have to confirm it one last time.
6 Check for Confirmation
After you confirm, you should get an email saying your plan is canceled. Don't just trust it. Go back to your 'Premium Subscriptions' page and check that the plan status now says it will expire on a certain date instead of renewing.
Cancel Wix Subscription with Phone
Wix doesn't have a direct phone number you can call. Instead, you have to request a callback through their help center. You'll fill out a form detailing your issue, and they claim to call you back. Wait times can vary, so this isn't the fastest option.
Cancel Wix Subscription with Email
You can submit a support ticket through the Wix Help Center. Go to their contact page, choose the topic, and you'll be guided to the ticket submission form. Expect a response within 24-48 hours, though it can sometimes be faster for higher-tier plans.
Cancel Wix Subscription with Live Chat
Live chat is available for some users and topics, primarily in English. It typically operates 24/7, but you might have to navigate through the help bot first to get to a real person. You can access it from the Wix Help Center when you're logged in.
Before you cancel, know this: Wix has a 14-day money-back guarantee for your first Premium Plan purchase only. If you're past that, or if it's a renewal, you will not get a refund. Your plan will just run until the end of the billing cycle. Also, canceling a plan doesn't delete your website; it just reverts to a free version with Wix ads. If you want to delete the site itself, that's a separate step.
Wix Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Light | $17 | Good for personal sites. Comes with 2 GB storage, removes Wix ads, and includes a free domain for a year. No e-commerce features. |
| Core | $29 | The basic e-commerce plan. Includes everything in Light, plus 50 GB storage, basic site analytics, and the ability to accept payments. |
| Business | $36 | More advanced e-commerce tools. You get 100 GB storage, advanced shipping options, and can sell on marketplaces. A solid choice for growing stores. |
| Business Elite | $159 | The top-tier plan. Offers unlimited storage, priority customer care, and the most advanced business and e-commerce features Wix has. |
Frequently Asked Questions about Wix
Can I unsubscribe from Wix anytime?
Can I get a refund from Wix if I forgot to cancel?
How do I know my Wix subscription is cancelled?
How long does it take for Wix to cancel?
What else should I know before I cancel my Wix subscription?
How do I raise a complaint to Wix?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
