Maybe your e-commerce empire didn't take off like you hoped. It happens. Wix, established in 2006, offers site building tools ranging from $17 to $159 per month. By cancelling, you could save up to $1,908 annually. You can manage this on iOS, Android, or desktop. Visit Wix to start. Pissed Consumer reports over 380 complaints in the last 3 years, citing "incorrect billing amounts" and "poor customer service" as major headaches. Recent price hikes have users venting online, feeling as stressed as Carmy in The Bear trying to fix a menu. If you are done paying for a dormant site, here is how to stop the charges.
How to Cancel Wix on Desktop or Laptop
Most users sign up via the web, so this is the most common method. Note that cancelling the website plan does not automatically cancel your domain name subscription. Those are often separate bills.
1 Log In to Your Account
Go to the Wix website and log in. Once you are in, click on your profile icon or name in the top right corner. It usually opens a dropdown menu.
2 Go to Premium Subscriptions
Select Premium Subscriptions from the list. This is where they hide the billing details. If you have multiple sites, make sure you are looking at the right one.
3 Open the Action Menu
Find the subscription you want to kill. Click the three dots (...) icon next to it. It is small and easy to miss, which feels intentional.
4 Select Cancel Plan
Click Cancel Plan. They will likely show you a pop-up trying to convince you to stay or offering a discount. Ignore it.
5 Confirm Cancellation
Click Cancel Now or Turn off Auto Renew. You need to keep clicking until you see a final confirmation screen saying your plan will not renew. If you do not see this, you are still paying.
How to Cancel Wix on iPhone (iOS)
If you purchased your plan through the Wix Owner app on an iPhone, Apple handles the billing. You cannot cancel this inside the Wix app itself.
1 Open Settings
Tap the grey Settings gear icon on your iPhone home screen.
2 Tap Your Name
Tap your Apple ID name at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. It might take a second to load your active list.
4 Find Wix
Scroll to find Wix Owner or Wix. If it is not there, you probably signed up on their website directly (see the Desktop guide above).
5 Cancel Subscription
Tap Cancel Subscription. If you only see "Renew Plan," it is already cancelled.
How to Cancel Wix on Android
This only applies if you paid via the Google Play Store. If you used a credit card directly on the Wix site, these steps won't work.
1 Open Google Play Store
Launch the Play Store app on your device.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Tap Payments & subscriptions, then select Subscriptions.
4 Select Wix
Find Wix in the list. Tap it to open the details.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the prompts to confirm.
What is Wix Cancellation Policy
Wix has a strict 14-day money-back guarantee for premium plans. If you cancel within the first 14 days of your initial purchase, you can request a full refund. After that window closes? You are out of luck. They generally do not offer refunds for monthly or annual plans once that period passes. When you cancel, your plan stays active until the end of the current billing cycle. A major frustration point reported on Trustpilot is that cancelling your website hosting plan does not cancel your domain name or business email. You have to cancel those separately, or you will keep seeing charges.
Before You Cancel Wix: What You Should Know
Check Your Domain
If you bought a domain (like yourname.com) through Wix, it is a separate subscription. Cancelling your Premium Plan turns your site back into a free version (with ads and a wixsite.com URL), but it doesn't stop the domain renewal fee. You must cancel the domain separately in the "Domains" tab.
Data Retention
Wix keeps your site data even after you cancel the paid plan. Your site just reverts to the free version. They don't delete your account unless you specifically request a "Permanent Deletion" in the account settings.
Third-Party Apps
Did you buy apps from the Wix App Market? Some of those have their own recurring billing cycles that are independent of your main website plan.
Having Trouble Cancelling Your Wix Subscription?
If the cancel button is missing or greyed out, try these fixes:
- Check the Source: You might have bought it via Apple or Google. Check your app store subscriptions.
- Unpaid Bills: If you have a past-due payment, Wix sometimes locks the account settings until it is resolved. Annoying, but common.
- Desktop Mode: The mobile browser version of Wix is notoriously glitchy for admin tasks. Log in from a laptop or use "Desktop Site" mode on your phone browser.
- Contact Support: If all else fails, use their automated chat bot to request a callback. It is tedious, but sometimes necessary.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Best For | Details |
|---|---|---|---|
| Light | $17 | Personal use | 2GB storage, light marketing suite |
| Core | $29 | Entrepreneurs | Basic ecommerce, 50GB storage |
| Business | $36 | Growing brands | 100GB storage, advanced analytics |
| Business Elite | $159 | Large scale | Unlimited storage, priority support |
How Pine AI Can Help You Cancel Your Wix Subscription
With the cost of living squeezing everyone lately, cutting a $36/mo website you haven't updated since 2023 is a smart move. Pine AI makes it effortless.
Step 1: Let's get started to cancel Wix Simply tell us you want to cancel Wix. We will ask for a few account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing menus, separate the domain billing from the hosting billing, and handle the awkward retention flows so you don't have to. We don't just suggest it; we finish it.
Step 3: You're free from Wix The payments stop and you get your budget back. No "special offers" to decline, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Wix
Can I unsubscribe from Wix anytime?
Can I get a refund from Wix if I forgot to cancel?
How do I know my Wix subscription is cancelled?
How long does it take for Wix to cancel?
What else should I know before I cancel my Wix subscription?
How do I raise a complaint to Wix?
How does Pine AI work with Wix to cancel my subscription?
