Can I unsubscribe from Trello anytime?

Yep. You can cancel your Trello subscription renewal whenever you want. You'll still have access to the paid features until your current billing period ends.

Can I get a refund from Trello if I forgot to cancel?

Almost definitely not. Trello's policy, via Atlassian, is no refunds for subscriptions. If you forgot to cancel before the renewal date, you're likely out of luck. It's frustrating, but it's their rule.

How do I know my Trello subscription is cancelled?

You should get a confirmation email. You can also go back to the 'Billing' page in your Workspace settings. It will show that your plan is scheduled to be downgraded to 'Free' on a specific date.

How long does it take for Trello to cancel?

The cancellation itself is instant, but it only becomes effective at the end of your current paid term. So, if you cancel mid-month, you can still use the premium features until the month is over.

What else should I know before I cancel my Trello subscription?

The biggest thing to know is that you must be the Workspace administrator to cancel. If you're just a board admin, you can't do it. You'll have to track down the person who set up the subscription.

How do I raise a complaint to Trello?

Your best bet is to use the Atlassian support portal. There's no direct phone number or email. You have to submit a ticket online and wait for them to get back to you.

How to Cancel Your Trello Subscription (2025)

How to Cancel Trello on Desktop or Laptop

Cancelling your Trello subscription is most reliably done through a web browser, as this is where the main billing controls are located. Mobile apps often redirect you here anyway.

1 Log In to Your Trello Account

First, open your web browser and navigate to the Trello website. Log in using the credentials associated with the paid subscription. This has to be the account with admin or billing privileges for the Workspace.

2 Navigate to Your Workspace

On the left-hand sidebar, find the Workspace you want to cancel the subscription for. Click on it to open the Workspace view. It's easy to get lost here if you have multiple workspaces, so double-check you've selected the right one.

3 Access Billing Settings

Within your Workspace, look for the Settings tab, and then click on Billing. This is where Atlassian (Trello's parent company) manages all the payment details. It can feel a bit hidden.

4 Find the Cancel Subscription Link

On the billing page, you should see your current plan details. Look for a link that says Cancel subscription or something similar. It's often a small link at the bottom of the page. Click it.

5 Confirm Cancellation

Trello will likely ask you for a reason for cancelling and then require you to confirm your decision. Follow the on-screen prompts to finalize the cancellation. You should receive a confirmation email shortly after.

How to Cancel Trello on iPhone (iOS)

If you subscribed to Trello through the Apple App Store, you must cancel it through your iPhone's settings. Trello cannot cancel it for you.

1 Open the Settings App

Find and tap the gray Settings icon on your iPhone's home screen. This is where all your Apple subscriptions are managed.

2 Access Your Apple ID

Tap on your name and profile picture at the very top of the Settings menu to go to your Apple ID, iCloud, Media & Purchases screen.

3 Go to Subscriptions

On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.

4 Find and Cancel Trello

Scroll through the list to find your Trello subscription. Tap on it, then tap the Cancel Subscription button. You'll need to confirm your choice. If you don't see it here, you likely subscribed directly on the Trello website.

How to Cancel Trello on Android

For subscriptions made via the Google Play Store, cancellation must be handled there. Trello's support team won't be able to process the cancellation for you.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. Make sure you're signed into the Google account you used to purchase the subscription.

2 Access Your Subscriptions

Tap on your profile icon in the top-right corner of the screen. In the menu that appears, select Payments & subscriptions.

3 Select Subscriptions

From the Payments & subscriptions screen, tap on Subscriptions. This will show you all the services you're currently subscribed to through Google Play.

4 Cancel Your Trello Subscription

Find Trello in the list and tap on it. You'll see an option to Cancel subscription. Tap it and follow the prompts to confirm. If Trello isn't listed, your subscription is managed directly on their website.

Before You Cancel: What You Should Know

Before you hit that cancel button, here are a few things to keep in mind:

Data and Boards: Your boards and data won't be deleted immediately. Your Workspace will be downgraded to the free plan at the end of your billing cycle. This means you'll lose access to premium features and may hit limits on things like board count or Power-Ups.
Refund Policy: Trello and Atlassian generally do not offer refunds for subscriptions, not even partial ones if you cancel mid-cycle. You'll have access to the paid features until your current billing period ends.
Pausing Your Subscription: Trello does not offer a way to pause your subscription. You either have an active plan or you cancel it and potentially resubscribe later.

Having Trouble Cancelling Your Trello Subscription?

It can be frustrating when you can't find the cancel button. Here are a few common issues and how to solve them:

Can't Find the Subscription? If you don't see Trello in your Apple or Google Play subscriptions, you almost certainly subscribed directly on the Trello website. You must log in on a desktop browser to cancel.
Button Not Working? Sometimes browser extensions or a glitch can cause issues. Try clearing your browser's cache and cookies, or use an incognito/private window to log in and cancel.
Workspace Admin Issues: You must be a Workspace administrator to cancel a subscription. If you're not, you'll need to ask the admin on your team to handle it.
Contact Support: If all else fails, you can contact Trello support through their website's contact form. Explain the issue clearly, but be prepared for a delayed response. It's not exactly instant.

Subscription Plans and Pricing (2025)

Plan	Price (per user/month, billed annually)	Details
Free	$0	Up to 10 boards per Workspace, unlimited cards, unlimited storage (10MB/file).
Standard	$5	Unlimited boards, advanced checklists, custom fields, single-board guests.
Premium	$10	All Standard features, plus multiple views (Calendar, Timeline, Map), admin and security features.
Enterprise	$17.50	All Premium features, plus unlimited Workspaces, organization-wide permissions, and public board management.

How Pine AI Can Help You Cancel Your Trello Subscription

Tired of navigating confusing billing pages? Let Pine AI handle it. We can cancel your Trello subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future charges. It's the easiest way to manage your subscriptions.

Frequently Asked Questions about Trello

Rachel Adams

Technology & Software Editor

Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.