Getty Images, founded back in 1995, is the go-to source for professional stock photos, videos, and music. It's a lifesaver for creatives, but those subscription fees can really add up. Maybe you found the perfect image, only to be stopped by that infamous Getty Images watermark, and signed up for a plan you no longer need. It happens. With plans ranging from $125 to over $499 a month, canceling an unused subscription can save you up to $5988 a year. This guide covers how to cancel on your desktop or mobile web browser. We'll help you get it done without the headache.
How to Cancel Getty Images Subscription on Desktop/Web Browser
Canceling Getty Images is done through their website. Honestly, it feels like they hide the button a little bit, probably hoping you'll just give up. It's not on the main dashboard. You have to do some digging in your account settings. Don't worry, it's there.
1 Sign In to Your Account
Go to the Getty Images website and log in. This seems obvious, but sometimes the login page can be hard to find if you land on a marketing page first.
2 Go to Your Account Menu
Once you're logged in, find your name or the account icon in the top-right corner. Click on it to open the dropdown menu.
3 Find Your Subscriptions
In the account menu, look for an option like "Subscriptions" or "Premium Access." The exact wording can change, which is annoying. I found it under "Account Overview" and then had to click another link for my active plan.
4 Choose to Cancel Your Plan
Here's the important part. Find the active subscription you want to get rid of. There should be a link or button that says "Cancel plan" or "Turn off auto-renew." Click it.
5 Follow the Confirmation Prompts
Getty will likely ask you why you're leaving and might offer you a deal to stay. Just click through the prompts until you get a final confirmation message on the screen. Make sure you see that "Your subscription has been cancelled" message.
Cancel Getty Images Subscription with phone
You can call them to cancel, which might be faster if you're stuck online. The US number is 1-800-462-4379. Be prepared for a wait. Their support hours are typically standard business hours, Eastern Time. Tell the representative you want to cancel your subscription and have your account email ready.
Cancel Getty Images Subscription with email
Getty uses a contact form instead of a direct email address. You can find it on their "Contact Us" page. Select "Billing and account questions" as the topic. Explain that you want to cancel your subscription and include your account details. Expect a response within 1-2 business days.
Before you cancel, know this: Getty Images generally does not offer refunds for subscriptions, especially annual plans. If you cancel, your access continues until the end of your current paid term, then it stops. Your account itself won't be deleted, and you can still access your purchase history and previously licensed images. Pausing a subscription is not a standard option, so cancellation is usually your only choice.
Getty Images Plans and Pricing 2025
| Plan Name | Typical Monthly Price | Details |
|---|---|---|
| Small Subscription | $125 | Includes 10 downloads per month. Good for small projects or occasional needs. Unused downloads do not roll over. |
| Medium Subscription | $299 | Includes 50 downloads per month. A better value for regular users like bloggers or small agencies. |
| Large Subscription | $499 | Includes 150 downloads per month. Designed for teams and businesses with high-volume image needs. |
| Image Packs | Varies (e.g., $450 for 10) | Not a subscription. You buy a pack of downloads upfront. These are often more expensive per image but don't auto-renew. |
Frequently Asked Questions about Getty Images
Can I unsubscribe from Getty Images anytime?
Can I get a refund from Getty Images if I forgot to cancel?
How do I know my Getty Images subscription is cancelled?
How long does it take for Getty Images to cancel?
What else should I know before I cancel my Getty Images subscription?
How do I raise a complaint to Getty Images?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
