Truebill, now known as Rocket Money (est. 2015), promises to lower bills, yet paying $3 to $12 monthly for a budgeting tool feels counterintuitive during the current "loud budgeting" trend. You can save up to $144 yearly by cancelling. Available on iOS, Android, and desktop, the service has faced scrutiny on the Better Business Bureau with over 200 complaints in the last 3 years. Users frequently cite "incorrect billing amounts" and "poor customer service" as major headaches. Recent price confusion following the rebrand has only added fuel to the fire. Visit Rocket Money to manage your account.
How to Cancel Truebill (Rocket Money) on iPhone (iOS)
Since Truebill rebranded to Rocket Money, the app name on your phone has likely changed. If you subscribed through the App Store, you must cancel through Apple, not the app settings.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Rocket Money app itself, as Apple usually manages these subscriptions externally.
2 Tap Your Apple ID
Click your name or profile picture at the very top of the Settings menu. It is the first option you see.
3 Select Subscriptions
Tap on Subscriptions. If you do not see it, look for 'Media & Purchases' instead. Wait a second for the list to load.
4 Find Rocket Money
Scroll through your active list to find Rocket Money (formerly Truebill). If it is not there, you likely signed up via their website directly.
5 Cancel Subscription
Tap Cancel Subscription. You might have to confirm your choice. Once done, the text should change to an expiration date.
How to Cancel Truebill (Rocket Money) on Android
Android users often get confused because deleting the app does not stop the charges. You have to dig into the Play Store settings.
1 Open Google Play Store
Launch the Google Play Store app. Make sure you are signed into the correct Google account used for the purchase.
2 Tap Profile Icon
Click your profile picture in the top right corner of the screen.
3 Payments & Subscriptions
Select Payments & subscriptions from the menu list, then tap on Subscriptions.
4 Select Rocket Money
Find Rocket Money in the list. It might still appear as Truebill in older transaction histories, but the app is Rocket Money.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the on-screen instructions to confirm. Google might ask why you are leaving; just pick any reason.
How to Cancel Truebill (Rocket Money) on Desktop
If you signed up directly through their website, this is the only way to cancel. The mobile app settings often just redirect you here anyway.
1 Log In
Go to the Rocket Money website and log in. If you still have your old Truebill credentials, they should work here.
2 Go to Settings
Click the Settings gear icon, usually located on the sidebar or the dashboard dashboard.
3 Select Premium Membership
Look for the Premium or Billing section. This shows your current sliding scale payment amount.
4 Manage Membership
Click Manage Membership or Modify. Scroll to the bottom of the page to find the cancellation options.
5 Confirm Cancellation
Select Cancel Premium. They will try to keep you by offering a lower price. Ignore it and proceed to confirm cancellation.
What is Truebill Cancellation Policy
Truebill, now Rocket Money, operates on a monthly or annual basis. Their policy states you can cancel anytime, but here is the catch: there are generally no refunds for partial months. If you cancel halfway through a billing cycle, you keep access until the period ends. Users on Pissed Consumer often complain that if you forget to cancel before the renewal date, even by one hour, you are on the hook for the next payment. It is strict. No grace periods.
Before You Cancel Truebill: What You Should Know
Will I lose my data?
Yes, eventually. Once you cancel the Premium subscription, you revert to the free tier. You won't lose your account history immediately, but you lose access to features like real-time syncing and premium support.
Can I get a refund?
Officially? No. They rarely offer refunds for subscription fees already processed. You have to fight for it via support if there was a technical error.
Best time to cancel?
At least 24 hours before your renewal date. Do not wait until the last minute.
Having Trouble Cancelling Your Truebill Subscription?
Still seeing charges? It happens more than you think.
- Check Third-Party Billers: You might have subscribed via Apple or Google Play, but you are trying to cancel on the website. They are separate systems.
- Rebrand Confusion: Remember, look for "Rocket Money" on your statement, not just Truebill.
- Contact Support: If the buttons are missing, email
[email protected]. Be warned, response times can be slow.
Subscription Plans and Pricing (2025)
| Plan | Cost | Details |
|---|---|---|
| Free | $0.00 | Basic dashboard, manual budgeting, no auto-cancellations. |
| Premium (Sliding Scale) | $3.00 - $12.00 / mo | Auto-cancellations, real-time sync, credit reports, net worth tracking. You choose your price. |
| Annual Premium | ~$36.00 - $48.00 / yr | Pay upfront for a year to get the lower monthly equivalent rate. |
How Pine AI Can Help You Cancel Your Truebill Subscription
Cancelling a subscription manager that charges you to cancel other subscriptions is the ultimate irony, especially with the "subscription fatigue" trend hitting hard in 2025. Pine AI cuts through the noise to handle this for you.
Step 1: Let's get started to cancel Truebill Simply tell us that you want to cancel your subscription with Truebill (Rocket Money). We will ask for some basic account details to get the ball rolling.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
Step 3: You're free from Truebill The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Truebill
Can I unsubscribe from Truebill anytime?
Can I get a refund from Truebill if I forgot to cancel?
How do I know my Truebill subscription is cancelled?
How long does it take for Truebill to cancel?
What else should I know before I cancel my Truebill subscription?
How do I raise a complaint to Truebill?
How does Pine AI work with Truebill to cancel my subscription?
