If you signed up for Truebill (now Rocket Money) through the Apple App Store, you have to cancel it directly through your iPhone settings. You can't cancel it from the Truebill app or website. It's a bit of a pain, but this is how Apple handles all app subscriptions.
How to Cancel Truebill on iPhone (iOS)
1 Open the Settings App
Find and tap the gray gear icon on your iPhone's home screen to open Settings.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on the Subscriptions option. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Select Truebill
Scroll through the list until you find the Truebill (it might be listed as Rocket Money) subscription. Tap on it to open the details.
5 Cancel the Subscription
At the bottom of the screen, tap the red Cancel Subscription button. You'll need to confirm your choice. Your subscription will remain active until the end of the current billing cycle.
How to Cancel Truebill on Android
For Android users, cancellation is managed through the Google Play Store. Just like with Apple, if you subscribed this way, you can't cancel directly on the Truebill website. You have to go through Google.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary place for managing app subscriptions.
2 Go to Your Profile
Tap on your profile icon, which is usually in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, tap on Payments & subscriptions. Then, select Subscriptions on the next screen to see all your active services.
4 Locate Your Truebill Subscription
Find Truebill (or Rocket Money) in your list of subscriptions and tap on it to manage it.
5 Proceed with Cancellation
Tap the Cancel subscription button at the bottom. Google Play will ask you for a reason, just pick one and confirm the cancellation. Done.
How to Cancel Truebill on Desktop or Laptop
Canceling on a computer is often the most straightforward way, but only if you didn't subscribe through a mobile app store. If you don't see a cancellation option here, it's a sure sign you need to cancel it on your phone.
1 Log In to the Website
Go to the official Truebill or Rocket Money website in your web browser and log in to your account. This method only works if you subscribed directly on their site.
2 Navigate to Settings
Once you're logged in, click on your name or profile icon, typically located in the top-right corner. From the dropdown menu, select Settings.
3 Find Your Premium Membership
In the Settings menu, look for a tab or section labeled Premium or Subscription. Click on it to view your current plan details.
4 Cancel Your Subscription
You should see an option like Manage Subscription or Cancel Premium. Click it. They might show you an offer to stay, but just proceed with the cancellation until you get a confirmation message.
Cancel by Email or In-App Chat
If you're stuck, you can contact their support team. The fastest way is usually through the in-app chat feature.
- Open the Truebill (Rocket Money) app.
- Go to Settings.
- Find the Help or Support option and start a chat.
Alternatively, you can email them at [email protected]. Be sure to include the email address associated with your account to speed things up. Response times can vary, so this isn't the best option if your renewal date is tomorrow.
Before You Cancel: What You Should Know
- No Refunds for Partial Months: Truebill does not offer prorated refunds. When you cancel, your Premium access continues until the end of your current billing period, but you won't get any money back for the unused time.
- Your Data Stays: Canceling your Premium subscription just downgrades you to the free version. Your account, linked financial institutions, and historical data will remain unless you take the extra step to permanently delete your account.
- Pausing Isn't an Option: You can't pause your Truebill subscription. Your only choices are to keep it active or cancel it.
Having Trouble Cancelling Your Truebill Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Your Billing Source: The most common issue is trying to cancel in the wrong place. If you subscribed on your iPhone, you must cancel through Apple Subscriptions. If you used an Android, you must cancel through the Google Play Store. The website won't work.
- Use a Computer: Sometimes the mobile website is just buggy. Try logging into your account on a desktop or laptop computer. The full website often works better for account management.
- Clear Your Browser Cache: It's a classic for a reason. Clearing your browser's cache and cookies or using an incognito window can solve weird loading issues that might be hiding the cancellation button.
- Contact Support Directly: If nothing else works, it's time to contact customer support. Use the in-app chat for the quickest response. Tell them you want to cancel, and they are required to help you.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Annual Price | Details |
|---|---|---|---|
| Free | $0 | $0 | Includes basic budgeting tools, subscription monitoring for linked accounts, and spending insights. |
| Premium | $4 – $5 (Billed Monthly) | $36 – $48 (Billed Annually) | A 'pay what you think is fair' model. Unlocks automated subscription cancellation, bill negotiation, credit score tracking, and smart savings accounts. |
How Pine AI Can Help You Cancel Your Truebill Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can cancel your Truebill (Rocket Money) account for you, quickly and securely. No more headaches or wasted time. Connect your account and let us take care of the rest.
Frequently Asked Questions about Truebill
Can I unsubscribe from Truebill anytime?
Can I get a refund from Truebill if I forgot to cancel?
How do I know my Truebill subscription is cancelled?
How long does it take for Truebill to cancel?
What else should I know before I cancel my Truebill subscription?
How do I raise a complaint to Truebill?
How does Pine AI work with Truebill to cancel my subscription?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
