Trying to contact Slack for help can feel like shouting into a digital void. Whether you're dealing with common frustrations like billing disputes or technical glitches that just won't quit, getting a straight answer isn't always easy. It seems like every remote team, from startups to the crews behind massive TV shows, lives on Slack, but that doesn't mean their support is simple to navigate. You can primarily reach them through their online Help Center and contact form, or try calling them out on social media like X (formerly Twitter). Before you dive in, it's always a good idea to check their official site at Visit Slack for any updates.
Different Ways to Contact Slack
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Help Center & Contact Form | Available 24/7 online. This is Slack's main support channel. | Technical support, billing questions, account issues, and formal complaints. |
| Social Media (X/Twitter) | Monitored during business hours. Tag @SlackHQ. | Public complaints, general questions, and getting a faster initial acknowledgment. |
| Phone Support | Generally not available for standard support. A number exists for sales inquiries. | Sales questions or if you are on a high-tier Enterprise Grid plan with a dedicated number. |
Customer Support Channels
a. 📞 Phone Support
Slack does not offer a public phone number for general customer support. The phone numbers you might find online are typically for their sales department.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Sales | 1-800-723-7020 | Standard Business Hours (Pacific Time) |
| General Support | Not Available | N/A |
b. 📧 Email Support
Direct email support is phased out in favor of a centralized ticketing system. You must go through the Help Center to submit a request, which then creates an email thread.
| Purpose | Notes | |
|---|---|---|
| General Support | Via Contact Form | Response is based on your plan. Paid plans get priority. |
| Feedback | [email protected] | For product feedback, not for urgent support requests. |
c. 💬 Live Chat or Website Bot
Slack primarily uses 'Slackbot' and an extensive Help Center, not a live chat service for general users. The bot can guide you to help articles or the contact form. It's designed to help you solve the problem yourself before escalating to a human.
- Go to the Slack Help Center.
- Type your issue into the search bar.
- If the articles don't help, look for a "Contact Us" button at the bottom of the page.
d. 📱 In-App Support
You can access help directly from the Slack app.
- Platform: Desktop (Mac, Windows, Linux) & Mobile (iOS, Android)
- Steps: In the app, click your workspace name in the top left, then select
Help > Contact Usfrom the menu. You can also type/feedbackfollowed by your message in any channel to send feedback directly to Slack.
⏱️ Estimated Response Times from Slack
| Method | Expected Wait Time |
|---|---|
| Contact Form (Email) | 1-3 business days. Paid plans often receive a response within 24 hours. |
| Social Media | A few hours for an initial public reply during business hours. |
| In-App Feedback | Not guaranteed a direct response, as it's treated as feedback. |
🔍 Tips to Reach Support Faster from Slack
- Be Hyper-Specific: Don't just say "it's broken." Explain what you did, what you expected, and what happened. Include error messages.
- Use Your Paid Account: If you're on a paid plan, submit your ticket while logged into that account. You'll get faster, prioritized service.
- Check the Status Page First: Before you contact support, check status.slack.com. The problem might be a known outage, saving you the effort of writing a ticket.
- Have Your Info Ready: Prepare your Workspace URL and account email before you even open the contact form.
Before You Contact Support: What to Have Ready
Don't even think about opening that contact form until you have these things ready. Seriously, it will save you a ton of back-and-forth. They are definitely going to ask for it.
- Your Workspace URL: This is the web address for your Slack, like
your-company-name.slack.com. - The email you signed up with: Make sure it's the email address tied to your Slack account.
- A screenshot or screen recording: This is the best way to show them exactly what's going wrong. A picture is worth a thousand words, especially when you're dealing with a support agent.
Where to Quickly Solve Common Slack Problems
Here's a quick guide to getting the right kind of help for the most common Slack headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Question | Contact Form (via Help Center) | In your message, state your plan (e.g., Pro, Business+) and the exact date and amount of the charge in question. |
| Technical Glitches / Notifications Not Working | Help Center & Contact Form | Try the Help Center's troubleshooting guides first. If that fails, tell the support agent what device and app version you're using. |
| Can't Log In / Password Reset | Self-Service Reset Page | This is almost always faster than waiting for a human. Only contact support if the automated system completely fails you. |
| Filing a Formal Complaint | Contact Form (via Help Center) | Use a clear subject line like "Formal Complaint Regarding Service" and calmly state the history of the issue and your desired resolution. |
| An Integration with Another App is Broken | The App's Own Support Team | Slack support can't fix issues with third-party apps like Google Drive or Asana. Contact that app's support team first. |
Additional Helpful Links for Slack
For additional resources, check out these official Slack pages:
Frequently Asked Questions about Slack Customer Service
What's the fastest way to contact Slack?
How do I file a complaint about Slack?
Where can I find my account detail number for Slack?
How long does it take for Slack to get back to me?
What's the quickest way to cancel a subscription with Slack?
Can I get a refund from Slack?
How do I contact my specific workspace admin?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
