So, Slack's AI is scanning your private DMs and files. No, seriously. And if you try to complain, good luck. Their Trustpilot score is a dismal 2.1 stars, so it's not just you feeling ignored. The Better Business Bureau page for their parent company, Salesforce, shows over 100 complaints filed in the last three years alone. The most common complaints flagged online are about their non-responsive customer service and surprise billing issues. If you're done trying to get a straight answer, you're in the right place. This guide will show you how to fight back. Official site: Visit Slack
Best ways to complain to Slack
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Contact Form | slack.com/help/requests/new (24/7) | Best for creating a documented paper trail for billing or technical issues. |
feedback@slack.com |
Use this for detailed complaints where you need to attach screenshots or documents. Less urgent. | |
| Social Media (X) | Tag @SlackHQ |
Good for public complaints. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Slack After Complaining
It's a total guess, honestly. Could be hours, could be days.
| Method | Expected Wait Time |
|---|---|
| Contact Form | 12 - 48 Hours |
| 24 - 72 Hours | |
| Social Media | 4 - 24 Hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Submit your request during US business hours (Pacific Time).
- Be super specific. Include workspace URLs, user IDs, and invoice numbers.
- Keep your message short and to the point. No one reads walls of text.
- If you get a generic bot reply, respond to it immediately asking for a human agent.
How to Escalate Your Complaint
If your first attempt gets ignored, don't just give up. First, reply to your original support ticket and politely ask to have your issue escalated to a senior support specialist or a manager. If that goes nowhere, it's time to go external. You can file a complaint against their parent company, Salesforce, on the Better Business Bureau (BBB) website. It's a formal process, and companies usually respond to avoid a bad mark on their record. But prepare to wait, it's not a quick fix. For issues like deceptive billing, you can also contact your state's Attorney General's office. Just make sure you've given Slack a fair chance to resolve it first, as most agencies will ask for proof that you tried.
Email Template to Complain to Slack
Subject: Formal Complaint: Unresolved Issue with Workspace [[Your Workspace URL/Name]]
I am writing again after my previous attempt on [[Date]] to resolve an issue with my account failed.
On [[Date of Incident]], [[describe the problem clearly, e.g., I was incorrectly billed for an inactive user]]. This has been incredibly disruptive to our team's budget and frankly, a waste of my time trying to get it fixed.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and confirmation that the issue has been corrected on my account.
If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use the subject line to your advantage. Something like 'Urgent Billing Error, Ticket #12345' gets more attention than 'Help'.
- Always ask for a ticket reference number. It's your proof.
- One user on Reddit mentioned they got a faster response by posting in the official Slack Community forums. The public visibility seems to light a fire under them.
- If you're on a paid plan, mention it. 'As a Pro Plan customer...' can sometimes get you routed to a better support tier.
Let Pine AI Help Raise the Complaint to Slack
Tired of writing polite but angry emails to Slack support only to get a robot response a day later? Pine AI can handle it. We'll draft the complaint, follow up persistently, and manage the entire annoying back and forth for you. No more checking your inbox every hour. Seriously. Sound familiar? Let us take over the headache so you can get back to, you know, actually working.
Frequently Asked Questions about Slack Complaint Filing
What if Slack doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Slack?
Is this the right phone number to contact Slack?
What's the easiest way to cancel a subscription with Slack?
Other ways that I can contact the brand?
Can I delete my data after I leave Slack?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
