Complain About Slack - File a Complaint Today

Getting in touch with a real person at Slack can feel like a puzzle. They heavily guide you towards their online resources, but here are the most direct methods available.

Waiting for a response can be the most frustrating part. Honestly, it feels like your ticket just disappears into the void sometimes.

• Be Specific: Instead of saying "it's broken," say "The search function in channel X is not showing results from before June 1st."
• Include Your Workspace URL: Have your your-workspace.slack.com URL ready. They will always ask for it.
• Use the Right Account: Make sure you're logged in as a Workspace Owner or Admin for billing or membership issues, otherwise they can't help.

If your first attempt to contact Slack support goes nowhere, don't give up. Your next step is to escalate.

Internal Escalation

When you reply to their support email, specifically ask for your ticket to be escalated to a senior support specialist or a manager. Mention your ticket number and state that the initial response did not solve your problem. Persistence is key here.

External Escalation Body: Better Business Bureau (BBB)

If Slack is unresponsive, filing a complaint with the BBB is a solid next move. The BBB acts as a mediator, forwarding your complaint to a corporate contact at Slack (or its parent, Salesforce). Slack has a public profile to maintain, so they are more likely to respond. Be prepared to wait, though. The process can take a few weeks, but many users report that this is the step that finally gets a real resolution, especially for billing disputes.

Subject: Formal Complaint Regarding Billing Error on Workspace [[Your Workspace URL]] - Ticket [[Your Ticket #]]

Hi there,

I am writing again to resolve an ongoing billing issue. Despite contacting support on [[Date]], my problem with an incorrect charge on my account remains unsolved.

On [[Date of Charge]], my account was charged [[$Amount]] for what appears to be inactive users, which contradicts my understanding of our plan. This has been a significant inconvenience, and frankly, spending this much time trying to get it corrected is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be credited back to my account and confirmation that the user count has been corrected to prevent this from happening again.

I have attached a screenshot of the invoice for your reference. If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Workspace Primary Owner]]

Here are a few extra tips that users have shared online that seem to work.

• Reference Your Ticket Number Everywhere. When you follow up, whether by email or a new ticket, always start with "Regarding ticket number X..." It helps them connect the dots faster.
• Use Keywords in Your Complaint. Use words like "billing dispute," "incorrect charge," or "service outage" in your initial message. This can help route your ticket to the right department automatically.
• Ask for Written Confirmation. Once they agree to a solution (like a refund), ask them to confirm it in writing in the same email thread. This creates a paper trail.
• The Reddit Tactic. One user on Reddit mentioned they got a response after they found the email format for Slack executives online and sent a polite but firm message directly. It's a long shot, but it can work when all else fails.

Tired of navigating Slack's help center maze just to submit a ticket? Or worse, getting an automated reply that doesn't even understand your problem? It's a common story on forums, people just trying to get a straight answer about a bill. Sound familiar? Pine AI handles the entire complaint process for you. We draft the complaint, send it through the right channels, and handle all the persistent follow-ups. No more waiting for a reply or figuring out who to contact. We just get it done. It's the perfect tool for when you're done being your own support agent.