Founded in 2011, BrowserStack is a huge name in web and mobile app testing. But maybe your project wrapped up, or the budget got tight. It happens. With individual plans ranging from $39 to over $249 a month, canceling can save you up to $3,000 a year. This guide covers canceling on your desktop, which is the main way to do it. Honestly, trying to find the right settings can feel as frustrating as testing a site on the latest foldable phone that just came out. Let's get it done.
How to Cancel BrowserStack on iPhone (iOS)
You can't cancel BrowserStack through your iPhone's settings since it's a web-based service. You'll need to use a web browser to access your account and cancel from there.
1 Open Your Web Browser
BrowserStack subscriptions aren't managed through the Apple App Store. You need to cancel it directly on their website. Open Safari or your preferred browser on your iPhone.
2 Log Into Your BrowserStack Account
Navigate to the BrowserStack website and log in using your account credentials. You might need to solve a captcha, which can be a bit annoying on a small screen.
3 Go to the Account Section
Once logged in, tap on your profile icon or name, usually located in the top-right corner of the page. From the dropdown menu, select 'Account' or 'Billing'.
4 Find and Cancel Your Subscription
In the billing or account section, you should see your current plan details. Look for a link or button that says 'Cancel Subscription' or 'Manage Plan'. It might be in small text, so look carefully.
5 Confirm Cancellation
Follow the on-screen prompts to confirm the cancellation. BrowserStack may ask for a reason you're leaving. Once you complete the steps, you should receive a confirmation email.
How to Cancel BrowserStack on Android
Canceling on Android requires logging into the BrowserStack website through a browser, not the Google Play Store. The process is identical to doing it on a desktop.
1 Use Your Web Browser
Just like with iOS, you won't find BrowserStack in your Google Play subscriptions. Open Chrome or another browser on your Android device.
2 Sign Into the BrowserStack Website
Go to the official BrowserStack website and sign in. Make sure you're using the correct login information for the account owner.
3 Navigate to Billing Settings
Tap your profile icon in the upper-right corner to open the account menu. Select the 'Account' or 'Billing' option to manage your subscription.
4 Locate the Cancellation Option
Your active plan will be displayed here. Search for the 'Cancel Subscription' link. Sometimes it's hidden under a 'Change Plan' or 'Manage' button. It's a common tactic.
5 Finalize the Cancellation
Proceed through the cancellation steps. You might be offered a discount to stay. Decline the offers and confirm your choice. Keep an eye out for a confirmation email to be sure it went through.
How to Cancel BrowserStack on Desktop or Laptop
This is the most reliable way to cancel your BrowserStack subscription. Using a desktop computer makes navigating the menus much easier.
1 Go to the BrowserStack Website
Open your preferred web browser and navigate to browserstack.com.
2 Log In as the Account Owner
Click the 'Sign In' button and enter your credentials. It's critical that you log in as the account owner or an administrator with billing permissions. If you're just a team member, the option to cancel won't appear.
3 Access Your Account Settings
Once you're on the dashboard, click on your profile icon in the top-right corner. A dropdown menu will appear. Select 'Account'.
4 Navigate to the Billing Page
On the account page, look for a 'Billing' or 'Subscription' tab in the left-hand menu. Click on it to view your current plan details.
5 Cancel Your Subscription
You should see your active plan. Next to it, there will be an option to 'Cancel Subscription'. Honestly, I had to click it twice before the confirmation screen actually appeared. Follow the final prompts to complete the cancellation.
Cancel by Email or Contact Form
If you can't find the cancellation button online, you can try contacting their support team.
- Contact Form: Visit the BrowserStack support page and submit a request to cancel your account.
- Email: Send an email to [email protected] from the address associated with your account.
Be aware that this method is much slower. It can take a few business days to get a response, and you might be billed again in the meantime if your renewal date is close.
Before You Cancel: What You Should Know
- Refund Policy: BrowserStack does not offer refunds for partial subscription periods. If you cancel, your access will continue until the end of your current billing cycle, but you won't get any money back.
- Data Access: Once your subscription expires, you will lose access to your test data, logs, and other account information. Make sure to download anything you need before the cycle ends.
- Pausing Subscription: BrowserStack does not offer an option to pause your subscription. You can only cancel it and then sign up again later if you need the service.
Having Trouble Cancelling Your BrowserStack Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Your Role: Only the Account Owner or an Admin can cancel a subscription. If you are a regular user on a team plan, you won't have the necessary permissions.
- Use a Desktop: The website is much easier to navigate on a desktop computer. Some options might not render correctly on a mobile browser.
- Clear Cache or Use Incognito: Sometimes browser extensions or cached data can cause issues. Try using an incognito window or clearing your browser's cache and cookies.
- Contact Support Directly: If all else fails, your only option is to contact their support team through their website's contact form or by emailing [email protected]. Be persistent if you don't hear back quickly.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (Billed Annually) | Key Features |
|---|---|---|
| Live | $39 / month | Interactive cross-browser testing on 3000+ real devices and browsers. |
| Automate Pro | $199 / month | Selenium and Cypress testing on desktop and mobile browsers. Includes parallel tests. |
| App Live | $49 / month | Interactive testing of native and hybrid mobile apps on real iOS and Android devices. |
| App Automate | $249 / month | Automated mobile app testing using frameworks like Appium, Espresso, and XCUITest. |
| Enterprise | Custom Pricing | Includes all features plus enterprise-grade security, dedicated support, and custom integrations. |
How Pine AI Can Help You Cancel Your BrowserStack Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can cancel your BrowserStack account for you, quickly and securely. Save yourself the time and potential frustration. Connect your account and let us take care of the rest.
Frequently Asked Questions about BrowserStack
Can I unsubscribe from BrowserStack anytime?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
