Founded in 2011, BrowserStack is a huge name in web and mobile app testing. But maybe your project wrapped up, or the budget got tight. It happens. With individual plans ranging from $39 to over $249 a month, canceling can save you up to $3,000 a year. This guide covers canceling on your desktop, which is the main way to do it. Honestly, trying to find the right settings can feel as frustrating as testing a site on the latest foldable phone that just came out. Let's get it done.
How to Cancel BrowserStack Subscription on Desktop
Canceling your BrowserStack subscription is done through their website. It's supposed to be straightforward, but sometimes the buttons feel a bit hidden. I had to look around for a minute. This should only take a few clicks once you know where to go.
1 Log Into Your Account
First, head over to the BrowserStack website and log in with your account credentials. Simple enough.
2 Find Your Account Settings
Once you're in, look for your profile icon or name, usually in the top-right corner. Click on it and find the 'Summary & Billing' or 'Account' section in the dropdown menu.
3 Navigate to the Subscription Page
This is where it can get a little confusing. You're looking for a tab or link that says 'Subscription'. It should show your current plan details.
4 Locate the Cancel Link
Scroll down the page. You should see a link that says 'Cancel Subscription'. It's often in smaller text near the renewal date. Don't be surprised if you have to hunt for it for a second.
5 Confirm the Cancellation
BrowserStack will likely ask you why you're leaving and might offer you a discount to stay. Just click through the prompts until you get to the final 'Confirm Cancellation' button. I had to click 'confirm' twice before it actually registered, which felt a bit intentional.
6 Check for Confirmation
You should get an email confirming the cancellation. I'd also recommend going back to the 'Subscription' page to make sure it now says your plan will expire at the end of the billing period. Better safe than sorry.
Cancel BrowserStack Subscription with Email
If you can't cancel online for some reason, you can email their support team at [email protected]. Be direct and include your account email and a clear request to cancel. Expect a response within 24-48 hours. It's definitely slower than doing it yourself.
Before you hit cancel, remember a few things. BrowserStack generally doesn't do refunds for partial months. So if you cancel a day after your bill, you've paid for the whole month. Bummer, I know. Also, make sure to download any test logs or reports you need. Once your subscription ends, you'll likely lose access to that data for good. They don't offer a 'pause' option, so canceling is your only real choice if you need to stop payments.
BrowserStack Plans and Pricing 2025
| Plan | Price (per month, billed annually) | Details |
|---|---|---|
| Live | $29 | For manual cross-browser testing. Includes unlimited testing time for one user. |
| Automate Pro | $129 | For test automation. Includes 2 parallel tests and unlimited users. |
| App Live | $29 | For interactive, manual testing of mobile apps on real devices. |
| App Automate | $199 | For automated mobile app testing. Includes 1 parallel test and unlimited users. |
Frequently Asked Questions about BrowserStack
Can I unsubscribe from BrowserStack anytime?
Can I get a refund from BrowserStack if I forgot to cancel?
How do I know my BrowserStack subscription is cancelled?
How long does it take for BrowserStack to cancel?
What else should I know before I cancel my BrowserStack subscription?
How do I raise a complaint to BrowserStack?
Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
