Dollar Shave Club kicked off in 2011, completely changing the game for buying razors and grooming supplies with its direct-to-your-door subscription model. Remember that viral video from 2012 where the founder said their blades were 'f***ing great'? It created the playbook for so many brands. But maybe the cabinet is full, or you're just tired of another recurring charge. With subscription prices ranging from $20 to $70 a box, you could save up to $500 a year by cancelling. This guide covers how to cancel on Desktop and Mobile Web.
How to Cancel Dollar Shave Club on Desktop or Laptop
Cancelling on a computer is the most straightforward way. Their website is designed for it, but the cancel button can feel a little buried. Here’s how to find it.
1 Log In to Your Account
First, head over to the Dollar Shave Club website. Click the 'Log In' button at the top right corner and enter your email and password. If you forgot your password, now's the time to reset it.
2 Navigate to Membership Settings
Once you're logged in, you should see your name or an account icon. Click on it, and from the dropdown menu, select 'Membership Settings'. This is where they keep all the important stuff.
3 Find the Cancellation Option
On the Membership Settings page, you'll need to scroll down. Look for a section related to your subscription status. It's not always obvious. You should see an option that says 'Stop My Membership' or 'Cancel Membership'. It's often a small link at the bottom.
4 Follow the Cancellation Prompts
Dollar Shave Club will likely ask you why you're leaving and might offer you a discount or the option to pause your subscription instead. If you're sure you want to cancel, just proceed by clicking through the prompts until you get a final confirmation.
5 Check for a Confirmation Email
After you've finished, you should receive an email confirming that your subscription has been cancelled. Make sure you get this email. If you don't see it within an hour, check your spam folder and then maybe contact support just to be safe.
How to Cancel Dollar Shave Club on iPhone or Android
You can't cancel through the Dollar Shave Club app itself. You’ll need to use your phone's web browser and log into their website directly. It's basically the same as the desktop method, just on a smaller screen.
1 Open Your Mobile Browser
Dollar Shave Club doesn't manage its subscriptions through the App Store or Google Play. You have to use a web browser like Safari or Chrome on your phone. Open your browser and go to the Dollar Shave Club website.
2 Log In to Your Account
Tap the menu icon (usually three horizontal lines) and find the 'Log In' option. Enter your account credentials. The mobile site can be a bit clunky, so be patient if it loads slowly.
3 Go to Your Membership Page
Once logged in, tap the menu icon again and navigate to your account section. Look for a link that says 'Membership Settings' or something similar. This is where your subscription details are located.
4 Locate and Confirm Cancellation
Scroll through your membership details to find the cancellation link. It will likely be labeled 'Stop My Membership'. Tap this and follow the on-screen instructions. They'll probably ask for a reason and offer you alternatives, just like on the desktop site.
5 Verify with the Confirmation Email
Don't close the browser until you've completed all the steps. Afterwards, check your email for the cancellation confirmation to ensure it went through properly. Seriously, don't skip this step.
Cancel by Email or Live Chat
If navigating the website is a pain, you can try contacting their support team directly.
- Live Chat: Available on their website during business hours. You might have to talk to a bot first before getting a real person.
- Email/Contact Form: You can submit a request through their website's contact form. Explain that you want to cancel your membership. Response times can vary, so this isn't the fastest method if your renewal date is close.
Before You Cancel: What You Should Know
- Pause Instead of Cancelling: Dollar Shave Club lets you 'Snooze a Box' if you just need a break or have too much product. You can pause for a set period without fully cancelling your account.
- Refund Policy: According to their 'Rest-Easy Guarantee,' you can get a full refund for your first subscription box if you're not happy. For any subsequent boxes, you generally won't get a refund if you forget to cancel before the shipping date.
- Data Retention: Cancelling your membership stops future shipments and payments, but your account and order history will likely remain in their system unless you specifically request data deletion.
Having Trouble Cancelling Your Dollar Shave Club Subscription?
Sometimes things just don't work. If you're stuck in a cancellation loop, here are a few things to try:
- Use a Desktop Computer: The cancellation process is most reliable on a desktop or laptop browser. The mobile site can sometimes be buggy.
- Clear Your Browser Cache: Old data stored in your browser can cause issues. Try clearing your cache and cookies, then log in again.
- Try Incognito Mode: Open an incognito or private browsing window. This prevents extensions or cached data from interfering with the website.
- Check Your Billing: Did you sign up through a special promotion or a third-party site? While unlikely for DSC, it's always good to double-check where the charge is coming from on your bank statement.
- Contact Support Directly: If all else fails, use their live chat or email form. Tell them you've tried to cancel online but it's not working and you need them to process it manually. Be firm.
Subscription Plans and Pricing (2025)
| Plan / Product | Estimated Price (USD) | Details |
|---|---|---|
| Starter Set | $5.00 - $10.00 | Typically includes a handle and starter cartridges. A one-time purchase that often leads to a subscription. |
| Razor Cartridge Refills | $10.00 - $20.00 / shipment | The core subscription. Price depends on the blade type (e.g., 4-blade, 6-blade) and shipment frequency. |
| Shave & Shower Bundle | $25.00 - $40.00 / shipment | A customizable box that can include razor refills, shave butter, body wash, and other grooming products. |
| Add-On Products | Varies | You can add individual items like deodorant, toothpaste, or skincare products to your recurring box. |
How Pine AI Can Help You Cancel Your Dollar Shave Club Subscription
Tired of navigating confusing menus and follow-up emails? Let Pine AI handle it. We can cancel your Dollar Shave Club subscription for you, quickly and securely. Connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's that simple.
Frequently Asked Questions about Dollar Shave Club
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Can I get a refund from Dollar Shave Club if I forgot to cancel?
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How does Pine AI work with Dollar Shave Club to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
